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Lowes in Saratoga Springs, New York - Terrible Service

They gave me a 4 hour window for when they would deliver the supplies, and I left work early and waited a few hours and NOTHING CAME. These idiots couldnt even call to let me know my order was delayed. They sent an email after the fact. They dont care about the customer. Go with another company if you can.
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Review
#1365751 Review #1365751 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Potsdam, New York - CANNOT GET STORM DOOR INSTALLED!

3.3
Details
Ordered a storm door with retractable screen and needed installation. Gentleman came and measured, then got a call from salesman 2 days later that he was off for 2 days but could come in then to pay as they had none in stock but would have them when he came back to work. I went down that next, he was off, they had 7, I paid and the new new salesman put the install ticket ticket through right then..or so he said! Called yesterday, the install ticket had just been put through because they didn't have any. Asked to speak to a manager...he was in a "meeting " on a Saturday. ..and would call me back in 30 minutes. Still haven't heard and still have no idea when door is being installed. Should have driven the 35 miles to Home Depot!
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2 comments
Anonymous
#1565803

Lowes and Depot are generally incompetents. You are always better going with an outside contractor.

There are more horror stories about Lowes and Depot than happy endings. These companies are scams.....and sometimes they hire felons.

Anonymous
#1561718

Home Depot doesn't sell the same doors and Lowes. The Larson or Pella (made by Larson) are a better door than the Emco or Andersen doors you get at Depot. Just buy the door and either install it yourself (not a very difficult thing to do) or hire your own contractor to install it.

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Review
#1356911 Review #1356911 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Order processing issue

Lowes in Williamsville, New York - Bad attitude for a disable customer

2.8
Details
Shopping in Williamsville for the 24 time this summer I was helped by a man that was more interested that he was done with his shift in 20 min than to help me. 3 times he mentioned that his was shift was done in 2o min. He eventually told me to put my gloves on so we would get done faster. I bought the rest of the landscaping bricks that they had left and he and another woman helped me put them in my car. They put them in with no compassion. It marked up my door,inside trunk,dashboard and the last 2 they layed on my seat. When the door closed, they both walked away rolling their eyes and didnt bother to say thank you or good by. I have spent over the course of the the summer I have spent over $5000 with mulch,bushes flowers and brick. Then i went in the store to by a gsllon of paint. Come to find out, i was told by a staff no one was on the schedule to work that department to wait on me. Really?? I will now only be a Home Depot shopper. Shame on Lowe's. Their staff definitely needs Facepalm more training and compassion.
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1 comment
Anonymous
#1541535

I will never do business with Lowe’s again sorry this happened

Review
#1331761 Review #1331761 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Brockport, New York - Fence purchase and install

3.5
Details
Joe the fence salesman was a very nice guy, However, it took over 4 weeks for install and on the day they dropped it off i noticed the gates that were suppose to be 5 feet wide were small. The installer said they were the wrong size. They showed up with 4 feet gates but i could not wait with 2 dogs. Installer Chinappis said they could make an 8 foot gate out of the 2 4s and for 250. more dollars get me a 5 foot gate so i really had no choice. Lowe's told me they would make it right and that i would receive a call from corporate which still has not happened a week later.When it was done i checked it all later that day and they had completely forgotten to use fence ties to the poles on an entire side. my dogs would have only had to push and the fencing would lift right up. If i had to do again i would not use Lowe's but a professional fence company. The installer was a landscape and fence company but their work was shoty. How in the world do you forget fence ties. Also i should not have had to pay an extra 250. I do like having the 8 foot gate on 1 side and 5 ft on the other but the point is i was forced into that decision or wait another several weeks maybe. I did not feel like the fence company owner really cared.
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Review
#1328314 Review #1328314 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality
Loss
$250

Lowes in Commack, New York - Horrible

1.0
Details
I purchased appliances for my new kitchen in 8/06/18 and i got confirmation the delivery date will be 08/22/18 so I called postponed delivery to 09/11/18 today I got email stating my delivery date is 10/25/18 so I called explain I need my appliances by September because I’m remodeling my kitchen they don’t care they bunch of jerks
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Review
#1324785 Review #1324785 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Cicero, New York - Kitchen Cabinets and Countertops

1.5
Details
I would like to say this was the worse experience and I would never deal with Lowe’s, Home Depot or any of these for a project like this. First I did not buy top of the line cabinets because i do not plan on staying at my house for long. So I was not offered feee delivery. If you purchase a stove and a microwave they with give you free delivery. Kind of messed up. That was just the start of disaster. The Lowe’s gentlemen’s was never available to answer any questions or concern or never returned your calls. Then called the countertertop people to tell them I am ready and they give you 6 week just to come measure your counter. Then they measure and then total disaster not going into detail all the problems I had with them no one cares. Felt like I was nothing to no one and yet I forked out over 15,000 to them. Who wants to feel like that when the spend that kind of money. word of advice stay away from local because the treat you like nothing.
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1 comment
Anonymous
#1536990

They can't give free delivery on everything. Consider the time, gas, and expenses they put into delivery trucks.

Coming soon will be a change in policy completely.

There will be no free delivery for anyone or anything. Flat fee on all orders.

Review
#1318063 Review #1318063 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Yonkers, New York - WRONG SHOWER DOORS

1.0
Details

Update by user Jul 21, 2018

So the GM finally calls me and says the doors won’t fit in his SUV that I should call that store and arrange for delivery. I told him I’m done and get my doors to me anyway you can.

If the GM is an idiot. What do the rest of the other workers in the store are.

Original review posted by user Jul 19, 2018

I HAD MY CONTRACTOR PICK UP THE DOORS. THEY WERE SITTING IN MY HOUSE FOR 2 WEEKS. WHEN HE GOES TO INSTALL THEY WERE THE WRONG MODEL & WRONG SIZE! SPOKE TO A FEW PEOPLE AT THE STORE AND NOTHING WAS DONE. I GET TO THE GM HE SAYS I LOCATED YOUR DOORS AT ANOTHER STORE AND HE WAS GOING TO PICK THEM UP AND SWAP OUT THE WRONG ONES HE WAS SUPPOSED TO BE HERE YESTERDAY BUT HAD TRANSMISSION TROUBLE. HE SAID THAT HE WILL MEET ME AT MY HOUSE AT 2PM. ITS NOW 3PM AND IM STILL WAITING! NO CALL NOTHING! THIS IS THE CUSTOMER SERVICE YOU GET A LOWES! I’m amazed there still in business. REDICULOUS! This is holding up my bathroom a week now and they don’t care.
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1 comment
Anonymous
#1523135

Why didn't you contractor confirm that he was picking up the proper product? It sure would have avoided a delay in your project.

Review
#1307641 Review #1307641 is a subjective opinion of poster.
Product
Door
Cons
  • Your customer service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Price reduction

Lowes in New Hartford, New York - Still waiting

1.5
Details
4/29/18 purchased a frog and matching dishwasher. Agreed and waited for 3 weeks to get both delivered. Frig came. Wrong one. They came back to change out. Never brought the dishwasher. It is now nearly two months. On 6/29/18 it will be.
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Review
#1286819 Review #1286819 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Hornell, New York - Poor customer service on warranty

2.1
Details
Sept. 17, 20176. I purchased a Husqvarna lawn tractor. It currently has 35.5 hours. This afternoon I could not get it to start. It will crank, just wont turn over. Ran the battey down and put the battery pack to it. Still wont start. I called the 888 number. The lady said she could not see my purchase on "my lowe's" card. So I called the local store. The lady at the service counter said she would transfer me to the dept that handles the local service. After 15 minutes, Daniel answered. He found the purchase on "my lowe's card. He said that the mower has a 3 year warranty but because I did not purchase the extended warranty I would have to bring the mower to Lowe's and they would send it off to be repaired. In the meantime this disabled veteran would have to push mow just over an acre of grass while the mower will be out for god knows how long. I was under the impression that the local Lowe's store had qualified service people to stand behind their products in the event of a failure. Looks like the biggest failure here was me. I should have gone to the local guy who makes house calls and even loans me a rider in the event something can't be fixed on site. Lowe;s, you burned me once, but never again!
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2 comments
Anonymous
#1499061

why would you think Lowe's has a service department?

HandyBlackbird
#1498742

A follow up to my post. I called the local dealer/service shop.

I explained what was going on. He was here within 15 minutes. There was a problem with the fuel system. He said it's common with this brand of tractor.

Charged me $135.00 and my mower is running within an hour.Up yours lowes!

I will be paying off my lowes card tonight and closing the account. I would rather drive 50 miles that spend another dime with you.

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Review
#1278390 Review #1278390 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Very frustrated and done with lowes
Reason of review
Warranty issue
Loss
$1800
Preferred solution
Let the company propose a solution
Tags
  • Lawn Tractor Warranty Non Service

Lowes in New York, New York - First purchase, last purchase

1.5
Details

Update by user Jul 25, 2018

Optics continue to be NOT GOOD on this issue: About July 12, 2018 we contacted Lowes Executive services, Public Relations, Investor Relations and the new President's admin. to explained what was expected - again.

Still waiting for the appropriate thing to be done, which is --- to send us a Visa card (not for Lowes) in the amount of $50.00 for the continuing inconvenience and disruption of our lives, due to not receiving a simple rebate (of over $314.00) since January 2018.

And, not being treated with the respect, we as Investors and first time customers deserve. While Lowes is now courting the Pro market, private customers like us who support brick and mortar locations are still waiting for Lowes to do the right thing.

Original review posted by user Jun 08, 2018

Purchased a Bosch dishwasher January 2018 which came with a manufacturer rebate in the form of a Visa card for the installation charge of $314.00. The rebate was submitted by the store but when it was not received in 2 months, we followed up with the sales person, then department managers and store managers. When no progress was made, contacted Lowes Executive Services, outgoing President, Investor Relations and Public Relations, who kicked the issue back to Executive Services. During this 5 month journey, over 25 telephone calls have been made, over 15 emails have been sent. And, despite Lowes being notified that stalling any longer would result in the Media, BBB and DCF being notified and at this point - we were entitled to another $50.00 Visa card for ongoing inconvenience, Executive Services (a misnomer) continues to give excuse after excuse, which does not resolve this issue. Today, Executive Services asked for more time to investigate why the Visa card (they say) was sent over a month ago by USPS was not received by us. So, Lowes now stands for: Lousy Organization Without Essential Services.
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Review
#1275626 Review #1275626 is a subjective opinion of poster.
Service
Lowes Rebate
Cons
  • Entire experience
Reason of review
Poor customer service
Loss
$314
Preferred solution
Full refund
Tags
  • No integrity
  • No Honesty