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Lowes in Saratoga Springs, New York - Terrible Service

They gave me a 4 hour window for when they would deliver the supplies, and I left work early and waited a few hours and NOTHING CAME. These idiots couldnt even call to let me know my order was delayed. They sent an email after the fact. They dont care about the customer. Go with another company if you can.
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Review
#1365751 Review #1365751 is a subjective opinion of poster.
Reason of review
Problem with delivery
3.3
Details
Ordered a storm door with retractable screen and needed installation. Gentleman came and measured, then got a call from salesman 2 days later that he was off for 2 days but could come in then to pay as they had none in stock but would have them when he came back to...
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2 comments
Anonymous
#1565803

Lowes and Depot are generally incompetents. You are always better going with an outside contractor.

There are more horror stories about Lowes and Depot than happy endings. These companies are scams.....and sometimes they hire felons.

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Review
#1356911 Review #1356911 is a subjective opinion of poster.
Reason of review
Order processing issue
2.8
Details
Shopping in Williamsville for the 24 time this summer I was helped by a man that was more interested that he was done with his shift in 20 min than to help me. 3 times he mentioned that his was shift was done in 2o min. He eventually told me to put my gloves on so we...
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1 comment
Anonymous
#1541535

I will never do business with Lowe’s again sorry this happened

Review
#1331761 Review #1331761 is a subjective opinion of poster.
Reason of review
Poor customer service
3.5
Details
Joe the fence salesman was a very nice guy, However, it took over 4 weeks for install and on the day they dropped it off i noticed the gates that were suppose to be 5 feet wide were small. The installer said they were the wrong size. They showed up with 4 feet gates...
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Review
#1328314 Review #1328314 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$250

Lowes in Commack, New York - Horrible

1.0
Details
I purchased appliances for my new kitchen in 8/06/18 and i got confirmation the delivery date will be 08/22/18 so I called postponed delivery to 09/11/18 today I got email stating my delivery date is 10/25/18 so I called explain I need my appliances by September because I’m remodeling my kitchen they don’t care they bunch of jerks
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Review
#1324785 Review #1324785 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.5
Details
I would like to say this was the worse experience and I would never deal with Lowe’s, Home Depot or any of these for a project like this. First I did not buy top of the line cabinets because i do not plan on staying at my house for long. So I was not offered feee...
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1 comment
Anonymous
#1536990

They can't give free delivery on everything. Consider the time, gas, and expenses they put into delivery trucks.

Coming soon will be a change in policy completely.

There will be no free delivery for anyone or anything. Flat fee on all orders.

Review
#1318063 Review #1318063 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details

Update by user Jul 21, 2018

So the GM finally calls me and says the doors won’t fit in his SUV that I should call that store and arrange for delivery. I told him I’m done and get my doors to me anyway you can.

If the GM is an idiot. What do the rest of the other workers in the store are.

Original review posted by user Jul 19, 2018

I HAD MY...
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1 comment
Anonymous
#1523135

Why didn't you contractor confirm that he was picking up the proper product? It sure would have avoided a delay in your project.

Review
#1307641 Review #1307641 is a subjective opinion of poster.
Product
Cons
  • Your customer service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Price reduction

Lowes in New Hartford, New York - Still waiting

1.5
Details
4/29/18 purchased a frog and matching dishwasher. Agreed and waited for 3 weeks to get both delivered. Frig came. Wrong one. They came back to change out. Never brought the dishwasher. It is now nearly two months. On 6/29/18 it will be.
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Review
#1286819 Review #1286819 is a subjective opinion of poster.
Reason of review
Problem with delivery
2.1
Details
Sept. 17, 20176. I purchased a Husqvarna lawn tractor. It currently has 35.5 hours. This afternoon I could not get it to start. It will crank, just wont turn over. Ran the battey down and put the battery pack to it. Still wont start. I called the 888 number. The lady...
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2 comments
Anonymous
#1499061

why would you think Lowe's has a service department?

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Review
#1278390 Review #1278390 is a subjective opinion of poster.
Cons
  • Very frustrated and done with lowes
Reason of review
Warranty issue
Loss
$1800
Preferred solution
Let the company propose a solution
Tags
  • Lawn Tractor Warranty Non Service
1.5
Details

Update by user Jul 25, 2018

Optics continue to be NOT GOOD on this issue: About July 12, 2018 we contacted Lowes Executive services, Public Relations, Investor Relations and the new President's admin. to explained what was expected - again. Still waiting for the appropriate thing to be done,...

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Review
#1275626 Review #1275626 is a subjective opinion of poster.
Cons
  • Entire experience
Reason of review
Poor customer service
Loss
$314
Preferred solution
Full refund
Tags
  • No integrity
  • No Honesty