Lowes Reviews in New York, USA
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Lowes in Saratoga Springs, New York - Terrible Service
Lowes in Potsdam, New York - CANNOT GET STORM DOOR INSTALLED!
Lowes in Williamsville, New York - Bad attitude for a disable customer
Lowes in Brockport, New York - Fence purchase and install
Lowes in Commack, New York - Horrible
Lowes in Cicero, New York - Kitchen Cabinets and Countertops
Lowes in Yonkers, New York - WRONG SHOWER DOORS
Update by user Jul 21, 2018
So the GM finally calls me and says the doors won’t fit in his SUV that I should call that store and arrange for delivery. I told him I’m done and get my doors to me anyway you can.
If the GM is an idiot. What do the rest of the other workers in the store are.
Original review posted by user Jul 19, 2018I HAD MY CONTRACTOR PICK UP THE DOORS. THEY WERE SITTING IN MY HOUSE FOR 2 WEEKS. WHEN HE GOES TO INSTALL THEY WERE THE WRONG MODEL & WRONG SIZE! SPOKE TO A FEW PEOPLE AT THE STORE AND NOTHING WAS DONE. I GET TO THE GM HE SAYS I LOCATED YOUR DOORS AT ANOTHER STORE AND HE WAS GOING TO PICK THEM UP AND SWAP OUT THE WRONG ONES HE WAS SUPPOSED TO BE HERE YESTERDAY BUT HAD TRANSMISSION TROUBLE. HE SAID THAT HE WILL MEET ME AT MY HOUSE AT 2PM. ITS NOW 3PM AND IM STILL WAITING! NO CALL NOTHING! THIS IS THE CUSTOMER SERVICE YOU GET A LOWES! I’m amazed there still in business. REDICULOUS! This is holding up my bathroom a week now and they don’t care.
- Your customer service
Lowes in New Hartford, New York - Still waiting
Lowes in Hornell, New York - Poor customer service on warranty
- Very frustrated and done with lowes
Lowes in New York, New York - First purchase, last purchase
Update by user Jul 25, 2018
Optics continue to be NOT GOOD on this issue: About July 12, 2018 we contacted Lowes Executive services, Public Relations, Investor Relations and the new President's admin. to explained what was expected - again.
Still waiting for the appropriate thing to be done, which is --- to send us a Visa card (not for Lowes) in the amount of $50.00 for the continuing inconvenience and disruption of our lives, due to not receiving a simple rebate (of over $314.00) since January 2018.
And, not being treated with the respect, we as Investors and first time customers deserve. While Lowes is now courting the Pro market, private customers like us who support brick and mortar locations are still waiting for Lowes to do the right thing.
Original review posted by user Jun 08, 2018Purchased a Bosch dishwasher January 2018 which came with a manufacturer rebate in the form of a Visa card for the installation charge of $314.00. The rebate was submitted by the store but when it was not received in 2 months, we followed up with the sales person, then department managers and store managers. When no progress was made, contacted Lowes Executive Services, outgoing President, Investor Relations and Public Relations, who kicked the issue back to Executive Services. During this 5 month journey, over 25 telephone calls have been made, over 15 emails have been sent. And, despite Lowes being notified that stalling any longer would result in the Media, BBB and DCF being notified and at this point - we were entitled to another $50.00 Visa card for ongoing inconvenience, Executive Services (a misnomer) continues to give excuse after excuse, which does not resolve this issue. Today, Executive Services asked for more time to investigate why the Visa card (they say) was sent over a month ago by USPS was not received by us. So, Lowes now stands for: Lousy Organization Without Essential Services.
- Entire experience
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