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Lowes in Newburgh, New York - Refrigerator never delivered

5.0
Details
Took 3 weeks to get a refrigerator delivered and it never arrived. Spent 6 hours waiting. Numerous phone calls to the store and also the delivery company, which meant hours on the phone. I was told several times it was on the truck, but driver was late. After reaching corporate Lowes i find out it was never put on the truck. Lie after lie from lowes customer service. Beyond furious with this shoddy service.
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Review
#1265613 Review #1265613 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
I hired Lowe’s for my outdoor fence project. They came measured can me my drawings I approved and paid in full. My order was dropped off then an installer came 2 days later. Well I don’t have enough fencing in short by 3 sections no hardware fir my gates and no caps....
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Review
#1262521 Review #1262521 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
My husband who is a Vet was declined the Vet discount yesterday, because he was NOT registered in the Rome store. He has the card all the info. I can't believe it!! We have done business with this company ever since the Vet Cards came in to view. We shop @ the...
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2 comments
Anonymous
#1484322

Well if you choose to go to a different retailer, you don't get a discount period.Now what may not of be explained to you, is your Vet status needs to registered, it takes 30 seconds at any customer service terminal.The reason is to speed the check out process for the3 customer, before you had to wait for a manager to give a price based over ride. Now it is automatic.Stores are now, required to not allow at register overrides.

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Review
#1259719 Review #1259719 is a subjective opinion of poster.
Cons
  • Vet card not honored
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.1
Details
Had Lowe’s install a microwave. It was obvious the installer didn’t know what he was doing. He drilled in the upper screws at an angle that dented the entire top of the microwave. Somehow he also dented the side. It looks horrible and all we get from Lowe’s is lip...
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Review
#1259380 Review #1259380 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$650
Preferred solution
Deliver product or service ordered
4.9
Details
I went to another home improvement box store and they gave me a deal similar to Lowes. Free installation with purchase and free furniture moving/disposal of old carpet. This measured, but when they sent the estimate they said I'd need to remove the vinyl tiles in 1...
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1 comment
Anonymous
#1479461

No wonder prices are so high. Replacing your carpet because your wife couldn't pick the right color before you purchased it just drives prices up. They make up for the loss they take on jobs like yours by jacking the prices up for everyone.

Review
#1250615 Review #1250615 is a subjective opinion of poster.
Pros
  • Customer service
  • Way lowes dealt with the return
Reason of review
Good customer service
1.0
Details
At the Lowes on rockaway turnpike in NY, the employees are incompetent! I have a leaky shower,& I am not a millionare to hire a plumber. I go to Lowes to get help, & guess what. No one is available in the plumbing department! When an employee shows up, a pale, fat...
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4 comments
Anonymous
#1476580

Wait a second. So you can use the Internet to whine and show YOUR bigotry yet CANNOT use that same tool to look up a video on how to repair a shower??

It’s a DO IT YOURSELF store.

No employee is going to be able to give you much advice without either MORE INFO or seeing the problem. Stop being a selfish bigot and use your BRAIN!!!!

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Review
#1249636 Review #1249636 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Samantha, the head cashier at the store located at 2150 Nesconset Hwy, Stony Brook, NY 11790 is a rude and unprofessional person, and I'm not sure why she hasn't been fired. I asked for help with one of my items and not only she was rude and nasty to me, but she was...
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Review
#1249310 Review #1249310 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Samantha the head cashier extremely rude
  • Samantha is rude to customers and coworkers
Reason of review
Not as described/ advertised
Preferred solution
I want Samantha head cashier removed from that job. She is rude to customers all the time and to her own co-workers
2.8
Details
Had carpet installed from Lowes a year and a half ago. It recently developed waves in it due to poor installation. I called Lowes and they directed me to the installation department. They stated it only had 1 yr guarantee therefore nothing can be done. Recently had...
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Review
#1249139 Review #1249139 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4000
Preferred solution
Full refund
Tags
  • Worthless Warranty
2.5
Details
Lowes - Took the day off from work - they never showed up
I went to the Lowes Webster, NY store on 4/16/2018 to finalize my decision on which refrigerator to purchase. On Tuesday 4/17/2018, I made my decision and called the same store and placed an order for a Whirlpool WRT518SZFM. I received an email on 4/18/2018 confirming...
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Review
#1241973 Review #1241973 is a subjective opinion of poster.
Pros
  • Birds flying through their store
Cons
  • Waiting for a delivery that never happened
  • Virtually no response from lowes
Reason of review
Poor customer service
Loss
$320
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE
1.0
Details
Don't ever order a refrigerator from Lowe's. Went there on a Sunday I was told it would be delivered on Friday. Due to a snow storm it they cancelled the delivery which was ok. Thursday night I was charged for the refrigerator. They told me they would call and...
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Review
#1203871 Review #1203871 is a subjective opinion of poster.
Reason of review
Order processing issue