State: New York Clear all filters (210 of 4839 reviews match)
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2.2
Details
Got a free measurement at Lowe’s shortly after Xmas. Was told 910 ft. Went to local carpet store and was quoted at 760 ft. My own measurement with 10% waste was 750 ft- for what it is worth. Beware, this I how Lowesmakes up for their “less expensive” prices
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1 comment
Anonymous
#1434559

Their measurement for my home was very close to what I had expected. When it came time for installation the installers reviewed the measurements and determined due to the cuts required they would run short in the stairs.

Lowes ordered the additional carpet required at their expense. Seems like an honest company to me.

Review
#1192102 Review #1192102 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
2.2
Details
Multiple unresolved repairs, most recent failure 1 week after complete replacement of freezer compressor and condenser. Samsung Refrigerator 2014 Lowes Protection Plan Ref # 0266800214187140846001 Model: RF32FMQDBSR/AA S/N: W76643BF600307E Service...
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Review
#1187670 Review #1187670 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Full refund
Tags
  • Samsung Lemon
Featured
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
This is a mess. Someone from Lowes did call me. But guess what!! Yep, did NOTHING! I need someone to help her. Lowes (Stony Brook NY) hired Gemini (Jim 631-399-4369) to do work in my 91 YR Nannies house.Look at these pics. They are ALL taken in one single room. Lowes...
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2 comments
Anonymous
#1715875

Sadly, so typical. "not MY fault" is the rule Lowe's lives by, "we have NOTHING to do with the installers".

True, they can be sending a serial killer or a child molester to your house because, they simply don't want to "get involved" with anyone who they send into people's HOMES.

Wonder why, like a local building materials warehouse near me, they don't simply supply people with a list of installers in the area and allow the CUSTOMER make a choice as to who they would like AFTER they are allowed to do their own investigation(s) into the back ground(s) of who they are inviting in ? Or, they "could" interview, background check, and hire their own installers...but no, the prefer to "force" people into your home that they don't know a thing about and (possibly) would NEVER invite into their own homes.

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Review
#1166328 Review #1166328 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$9
2.5
Details
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home

Update by user Jan 06, 2018

I was contacted by a man from Lowes who told her she would hear back in a few days. As of today Jan 6, she has not heard from anyone.

Original review posted by user Dec 19, 2017

Lowes (Stony Brook NY) hired Gemini (Jim 631-399-4369) to do work in my 91 YR Nannies house. Look at these pics. They are ALL taken in...
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1 comment
Anonymous
#1407230

Only the worst *** handymen will do work for Lowe's because any competent contractor doesn't need someone to do their marketing and will not do work for half their normal profit. Basically, Lowe's hired someone to install the flooring (which they did fail at) and not do anything else but remove and replace the trim.

The job wasn't bid at a high enough price to cover any additional trim work, which is what the contractor thought fixing the trim after doing the floor actually was. Read your Lowe's contract and i bet it states that all that was in the price was to remove and re-install the existing trim, which is exactly what they did. (again, very badly at that).

You are probably going to have to take them to small claims court, but to be honest whether you have any recourse or not depends on what is in the installation contract you signed with Lowe's. Other that that you can contact your state attorney general's office and file a compliant, which i highly recommend.

Review
#1151526 Review #1151526 is a subjective opinion of poster.
Cons
  • How they treated my 91 year old nannie
Reason of review
Bad quality
Loss
$6000
Tags
  • HARDWOOD FLOOR SERVICE
  • Molding

Lowes Delivery and follow up SUCKS!!

1.5
Details
Lowes Sucks, ...have been trying to have a dryer delivered multiple times, no calls when they cancel the order, reordered twice , rescheduled twice....no calls, no one picks up customer care line..LOWES SUCKS!!! {{Redacted}}
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Review
#1143731 Review #1143731 is a subjective opinion of poster.
Cons
  • No customer service
Reason of review
Problem with delivery
2.6
Details
LOWES DON'T KNOWS
On Nov. 30 I did a search for and electric meat smoker. The browser came up with several. One at Lowe.s was marked $79.00, 51% off. So I go to order it and the price when ordering was $169.00. quite a difference. I called lowes and talked to a Hay;den. He just said it...
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Review
#1141269 Review #1141269 is a subjective opinion of poster.
Cons
  • Wasting my time trying to spend 80 dollars
Reason of review
Pricing issue
Loss
$90
Preferred solution
Price reduction
Tags
  • Lowes terrible customer service
1.9
Details
Store manager greg henry is the more arrogant people i have ever met. Lowes does not take returns after 90 days and home depot does with no problems- greg henry told me well thats lowes policy and i should shop at home depot - never going back. I spend over 10k-20k per...
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4 comments
Anonymous
#1716178

The worst store in the UnitedStates

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Review
#1141205 Review #1141205 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Was unable to find anyone to help,but, then a gentleman asked if he could help me! First time this has happened as I was in your store 2 times before, and could find no one to help. His employee tag showed his name was Michael and he knew exactly how to locate what I...
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Review
#1140586 Review #1140586 is a subjective opinion of poster.
Pros
  • Excellent staff member
Reason of review
Good customer service
1.0
Details
We shop at Lowes a lot. We spend on average around $2000 a year at the Medford, Long Island store, #1189. Yesterday 11/18/17, THE LAST SATURDAY BEFORE THANKSGIVING, I went to Lowes store #1189 to purchase 3 plumbing parts at 11:36 AM. My first problem was their...
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2 comments
Anonymous
#1393938

"incompetent

In my experience, people who use this word usually have little to no REAL self-esteem. They're very unhappy and have no problem spreading that to anyone around them including family members who for economic reasons are sticking with you.

Other family members typically hope you don't show up to family affairs knowing your presence is like a wet blanket.

"Preferred solution: Front End Manager TERMINATED!!! FOR $500 worth of aggravation..

I didn't like: Incompetence."

So you would want a person to lose their job because you don't like incompetence. Golf Foxtrot Oscar Hotel With that noise.

Please keep your dark cloud self and home and remember there's a pill that can help with your condition. Just check with your doctor to see if your heart(if you have one) is healthy enough.

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Review
#1133894 Review #1133894 is a subjective opinion of poster.
Cons
  • Incompetence
Reason of review
Poor customer service
Loss
$500
Preferred solution
Front End Manager TERMINATED!!! FOR $500 worth of aggravation.

Lowes in Oneonta, New York - Delivery service a joke

1.0
Details
Was given 8:00 am delivery time only to have it changed to 3:30-5:30. Spoke with manager about getting earlier time due to family plans so she changes it to 2:00-4:00. Now changed from 3:30-5:30. So much for my plans. Sick of hassle I get to just get what I paid for delivered. I will no longer do business with them. Do not go here unless u want a hassle. Thank you lowes for screwing up important plans. They do not care for their customers...only their money.
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Review
#1126163 Review #1126163 is a subjective opinion of poster.
Reason of review
Problem with delivery