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2.1
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Update by user Oct 16

I did write Lowe's to see if they would respond to my email and didn't. I then went to the BBB. I filed a complaint with them and I did receive a letter saying that they are looking into this matter.

Original review posted by user Sep 16

I purchase a Samsung French Door fridge on 9/29/17. I received it on...
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Review
#1655237 Review #1655237 is a subjective opinion of poster.
Product
Samsung Electronics Refrigerator
Pros
  • Some of the staff
  • Pricing
Cons
  • Stressed me out for months
  • Lack of customer service
Reason of review
Warranty issue
Loss
$1100
Preferred solution
replacement for a new fridge.
Tags
  • French Door
1.5
Details

Update by user Sep 13

Oh and don't expect anyone to call you back about your problem.

Original review posted by user Sep 13

I had one window priced out at $1000 on June 27th 2019. Paid in full and as of Sept. 1st 2019 no call no window. But they have my money. I had a contract that said all work would be done no later then Aug....
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Review
#1652662 Review #1652662 is a subjective opinion of poster.
Service
Lowes Remodeling
Cons
  • Anything to do with lowes
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Lowes Auburn NY

Lowes review in Brooklyn, New York: Lowe’s Long Island Flooring

1.0
Details
Lowe’s subcontractor Gemini Flooring Over measure so they can get more money they don’t follow up with customers until the customers call corporate they don’t request the right material putting your project on hold for weeks very crooked company and Lowe’s sweeps the problems under the rug
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Review
#1645853 Review #1645853 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Poor customer service
Preferred solution
Go elsewhere
3.5
Details
Last year,Nov.17, I signed a sales contract with a former sales representative for Lowe's ,John Polk(since retired) to purchase 3 white hopper basement units for $1443.52.They were to be installed by installers from Dean Construction(Elmira, NY) once the windows...
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Review
#1642625 Review #1642625 is a subjective opinion of poster.
Pros
  • Quality of products and wide selection
Cons
  • Delivery issues limited customer review inquiry
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes review in Amherst, New York: Terrible

1.0
Details
I applied for credit back in May and was approved for 240000 to do siding and roofing. They installed my roof in July and they removed all gutters and some of the siding when they installed the roof. today is August 22 they still didn’t schedule siding installation, every time it rains water is going through some of my windows and walls. I left so many messages with no answer. I just don’t know what to do or where to complain.
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1 comment
Anonymous
#1737146

What does being approved for 240000 worth of credit have to do with your complaint? Have you contacted your cities building department that issued the building permit? Getting them involved may put pressure on Lowes to get something done.

Review
#1631907 Review #1631907 is a subjective opinion of poster.
Service
Lowes Siding Installation
Reason of review
Installation of roof and siding
Preferred solution
Install my siding ASAP, and fix all the damages from water leaks

Lowes review in Amherst, New York: Project worth $24K

1.0
Details
Terrible experience! Ordered roof and siding. Everything was delivered 2 months ago. No appointment is scheduled for installation yet! Nobody answers the call! Left so many voicemails to subcontractor! Nothing! We are paying $24 000! For what????
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1 comment
Anonymous
#1737149

It's odd that the next post has problems with the same store but the food is finished but the siding isn't going anywhere. Are you making multiple posts?

Review
#1631894 Review #1631894 is a subjective opinion of poster.
Service
Lowes Siding Installation
Cons
  • Lack of communication
  • Terrible service
Reason of review
Poor customer service
Loss
$24000
1.0
Details
Dear Lowes Management at 0530, You are the worst supposed “leaders” I have ever had. Which is to say, you aren’t leaders. You are vindictive, spiteful, hypocritical, and hyper critical. You don’t support your team. Because you don’t have a team. You are dictators...
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Review
#1616960 Review #1616960 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution

Lowes review in Brooklyn, New York: Refrigerator not delivered on due date

1.3
Details
Ordered a refrigerator on 7/25- delivery was scheduled for 8/5/2019 only to be called on a Sunday 8/4 that it was damaged, (which as not) because I went to the store directly and was told that it was out of stock completely. They also hung the phone up. Their customer care stinks.
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2 comments
Cristo
#1729421

Do not waste your time with Lowe’s. Everything about them is a waste of time & money.

Worst consumer experience ever ... in every aspect.

This company is doomed. I get the impression that management has no control & the employees & delivery are running a racket.

Anonymous
#1729542
@Cristo

I totally agree.I got screwed there also!

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Review
#1613215 Review #1613215 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Purchasing an item that was not in stock
  • Dont care about you once they have your money
Reason of review
Problem with delivery
Tags
  • Customer Service Information

Lowes review in Staten Island, New York: Three day job has turned into a three month nightmare

1.4
Details
Lowes review - Three day job has turned into a three month nightmare
Update I was sent an email on July 12 , telling me that they We’re ordering materials to Finish the job and that someone will get back to me. I have since spoken to someone in executive offices. I also asked them not to send the same people to correct the matter since they have now been here 3/4 times. I have also sent them new pics of the drip Vinyl coming of the roofs edge. 3 day job now in its third month I have not been told when they will correct anything. At what point do I go to small claims court?
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Review
#1607267 Review #1607267 is a subjective opinion of poster.
Service
Lowes Roof Installation
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes review in Kerhonkson, New York: Worst customer service

3.0
Details
been a customer for years for biz and home, $10k plus spent. missing an essential part this freezer. no calls back, no pickup when phone rings through to depts. had to call corporate office. still not resolved!
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1 comment
Anonymous
#1724415

What exactly is the "essential" part of the freezer you are missing? Was the freezer delivered or did you pick it up? If it was delivered and a part "essential" to its operation was missing, why did you accept it?

Review
#1606650 Review #1606650 is a subjective opinion of poster.
Product
Frigidaire Freezer
Reason of review
Poor customer service
Loss
$10
Preferred solution
Deliver product or service ordered