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1.0
Details
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
After several attempts to speak to someone at Lowe’s I reached someone. Contractors came back put up some of the soffit and lleft. They left part of the soffit undone, Soon after with the first strong wind the drop vinyl on the edge of the roof started flying off. They...
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Review
#1573369 Review #1573369 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Price reduction
Tags
  • Buyer Beware Go Elsewhere
Featured
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
This is a mess. Someone from Lowes did call me. But guess what!! Yep, did NOTHING! I need someone to help her. Lowes (Stony Brook NY) hired Gemini (Jim 631-399-4369) to do work in my 91 YR Nannies house.Look at these pics. They are ALL taken in one single room. Lowes...
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2 comments
Anonymous
#1715875

Sadly, so typical. "not MY fault" is the rule Lowe's lives by, "we have NOTHING to do with the installers".

True, they can be sending a serial killer or a child molester to your house because, they simply don't want to "get involved" with anyone who they send into people's HOMES.

Wonder why, like a local building materials warehouse near me, they don't simply supply people with a list of installers in the area and allow the CUSTOMER make a choice as to who they would like AFTER they are allowed to do their own investigation(s) into the back ground(s) of who they are inviting in ? Or, they "could" interview, background check, and hire their own installers...but no, the prefer to "force" people into your home that they don't know a thing about and (possibly) would NEVER invite into their own homes.

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Review
#1166328 Review #1166328 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$9
2.5
Details
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home

Update by user Jan 06, 2018

I was contacted by a man from Lowes who told her she would hear back in a few days. As of today Jan 6, she has not heard from anyone.

Original review posted by user Dec 19, 2017

Lowes (Stony Brook NY) hired Gemini (Jim 631-399-4369) to do work in my 91 YR Nannies house. Look at these pics. They are ALL taken in...
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1 comment
Anonymous
#1407230

Only the worst *** handymen will do work for Lowe's because any competent contractor doesn't need someone to do their marketing and will not do work for half their normal profit. Basically, Lowe's hired someone to install the flooring (which they did fail at) and not do anything else but remove and replace the trim.

The job wasn't bid at a high enough price to cover any additional trim work, which is what the contractor thought fixing the trim after doing the floor actually was. Read your Lowe's contract and i bet it states that all that was in the price was to remove and re-install the existing trim, which is exactly what they did. (again, very badly at that).

You are probably going to have to take them to small claims court, but to be honest whether you have any recourse or not depends on what is in the installation contract you signed with Lowe's. Other that that you can contact your state attorney general's office and file a compliant, which i highly recommend.

Review
#1151526 Review #1151526 is a subjective opinion of poster.
Cons
  • How they treated my 91 year old nannie
Reason of review
Bad quality
Loss
$6000
Tags
  • HARDWOOD FLOOR SERVICE
  • Molding

Lowes in Staten Island, New York - Three day job has turned into a three month nightmare

1.4
Details
Lowes - Three day job has turned into a three month nightmare
Update I was sent an email on July 12 , telling me that they We’re ordering materials to Finish the job and that someone will get back to me. I have since spoken to someone in executive offices. I also asked them not to send the same people to correct the matter since they have now been here 3/4 times. I have also sent them new pics of the drip Vinyl coming of the roofs edge. 3 day job now in its third month I have not been told when they will correct anything. At what point do I go to small claims court?
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Review
#1607267 Review #1607267 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
2.1
Details
I purchase a Samsung French Door fridge on 9/29/17. I received it on 10-6-17. Well, I had it over a month and the top ice maker stopped making ice. There was a service date of 11/30/2017 and a schedule date of 12/4/17. When he came out on the first call, He had to thaw...
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Review
#1655237 Review #1655237 is a subjective opinion of poster.
Pros
  • Pricing
  • Some of the staff
Cons
  • Stressed me out for months
  • Lack of customer service
Reason of review
Warranty issue
Loss
$1100
Preferred solution
replacement for a new fridge.
Tags
  • French Door
3.5
Details
Last year,Nov.17, I signed a sales contract with a former sales representative for Lowe's ,John Polk(since retired) to purchase 3 white hopper basement units for $1443.52.They were to be installed by installers from Dean Construction(Elmira, NY) once the windows...
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Review
#1642625 Review #1642625 is a subjective opinion of poster.
Pros
  • Quality of products and wide selection
Cons
  • Delivery issues limited customer review inquiry
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.5
Details

Update by user Sep 13

Oh and don't expect anyone to call you back about your problem.

Original review posted by user Sep 13

I had one window priced out at $1000 on June 27th 2019. Paid in full and as of Sept. 1st 2019 no call no window. But they have my money. I had a contract that said all work would be done no later then Aug....
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Review
#1652662 Review #1652662 is a subjective opinion of poster.
Cons
  • Anything to do with lowes
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Lowes Auburn NY
1.0
Details
Dear Lowes Management at 0530, You are the worst supposed “leaders” I have ever had. Which is to say, you aren’t leaders. You are vindictive, spiteful, hypocritical, and hyper critical. You don’t support your team. Because you don’t have a team. You are dictators...
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Review
#1616960 Review #1616960 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution
1.0
Details
I applied for credit back in May and was approved for 240000 to do siding and roofing. They installed my roof in July and they removed all gutters and some of the siding when they installed the roof. today is August 22 they still didn’t schedule siding installation,...
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1 comment
Anonymous
#1737146

What does being approved for 240000 worth of credit have to do with your complaint? Have you contacted your cities building department that issued the building permit? Getting them involved may put pressure on Lowes to get something done.

Review
#1631907 Review #1631907 is a subjective opinion of poster.
Reason of review
Installation of roof and siding
Preferred solution
Install my siding ASAP, and fix all the damages from water leaks

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
1.3
Details
Ordered a refrigerator on 7/25- delivery was scheduled for 8/5/2019 only to be called on a Sunday 8/4 that it was damaged, (which as not) because I went to the store directly and was told that it was out of stock completely. They also hung the phone up. Their customer...
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2 comments
FreezingCrane
#1729421

Do not waste your time with Lowe’s. Everything about them is a waste of time & money.

Worst consumer experience ever ... in every aspect.

This company is doomed. I get the impression that management has no control & the employees & delivery are running a racket.

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Review
#1613215 Review #1613215 is a subjective opinion of poster.
Cons
  • Purchasing an item that was not in stock
  • Dont care about you once they have your money
Reason of review
Problem with delivery
Tags
  • Customer Service Information