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1.0
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Lowes review - Update to installation gone bad
Lowes review - Update to installation gone bad
Lowes review - Update to installation gone bad
Lowes review - Update to installation gone bad
Lowes review - Update to installation gone bad
Lowes review - Update to installation gone bad
Lowes review - Update to installation gone bad
Lowes review - Update to installation gone bad
Lowes review - Update to installation gone bad
Lowes review - Update to installation gone bad
After several attempts to speak to someone at Lowe’s I reached someone. Contractors came back put up some of the soffit and lleft. They left part of the soffit undone, Soon after with the first strong wind the drop vinyl on the edge of the roof started flying off. They...
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Review
#1573369 Review #1573369 is a subjective opinion of poster.
Service
Lowes Roof Installation
Reason of review
Bad quality
Preferred solution
Price reduction
Tags
  • Buyer Beware Go Elsewhere

Lowes review in Staten Island, New York: Three day job has turned into a three month nightmare

1.4
Details
Lowes review - Three day job has turned into a three month nightmare
Update I was sent an email on July 12 , telling me that they We’re ordering materials to Finish the job and that someone will get back to me. I have since spoken to someone in executive offices. I also asked them not to send the same people to correct the matter since they have now been here 3/4 times. I have also sent them new pics of the drip Vinyl coming of the roofs edge. 3 day job now in its third month I have not been told when they will correct anything. At what point do I go to small claims court?
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Review
#1607267 Review #1607267 is a subjective opinion of poster.
Service
Lowes Roof Installation
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Lowes review in Stony Brook, New York: Look what they did in my 91 year Nannie's home

Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
This is a mess. Someone from Lowes did call me. But guess what!! Yep, did NOTHING! I need someone to help her. Lowes (Stony Brook NY) hired Gemini (Jim 631-399-4369) to do work in my 91 YR Nannies house.Look at these pics. They are ALL taken in one single room. Lowes tells her the job is fine. Gemini went to her house and took pics and told her the work is food. Now both Gemini and Lowes are ignoring her. This is not fair to do to a 91 year old woman. I dont know how to help her other than ask for help here. I posted a few pics online.But I am not an expert with this kind of thing either.
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2 comments
Anonymous
#1715875

Sadly, so typical. "not MY fault" is the rule Lowe's lives by, "we have NOTHING to do with the installers".

True, they can be sending a serial killer or a child molester to your house because, they simply don't want to "get involved" with anyone who they send into people's HOMES.

Wonder why, like a local building materials warehouse near me, they don't simply supply people with a list of installers in the area and allow the CUSTOMER make a choice as to who they would like AFTER they are allowed to do their own investigation(s) into the back ground(s) of who they are inviting in ? Or, they "could" interview, background check, and hire their own installers...but no, the prefer to "force" people into your home that they don't know a thing about and (possibly) would NEVER invite into their own homes.

Anonymous
#1420617

It looks like you gained some floor space during the project.

The real problem is that the old trim was re-used and is no longer of adequate length to run the entire length like it used to.

This is not the floor installer's problem or duty to correct.

That floor molding is obviously ancient, multiple repaints, damaged, etc.

It ill be relatively inexpensive to correct and look like a million bucks when finished.

She may be 91 but I bet she's had worse problems than this in her long life. It's really nice of you to watch out for her but it would be more help if you'd just get the problem fixed and move on ; don't upset her any more than you have to.

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Featured
Review
#1166328 Review #1166328 is a subjective opinion of poster.
Product
Geminifl Ooring Flooring
Reason of review
Poor customer service
Loss
$9

Lowes review in Stony Brook, New York: Look what they did in my 91 year Nannie's home

2.5
Details
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home

Update by user Jan 06, 2018

I was contacted by a man from Lowes who told her she would hear back in a few days. As of today Jan 6, she has not heard from anyone.

Original review posted by user Dec 19, 2017

Lowes (Stony Brook NY) hired Gemini (Jim 631-399-4369) to do work in my 91 YR Nannies house. Look at these pics. They are ALL taken in one single room. Lowes tells her the job is fine. Gemini went to her house and took pics and told her the work is food. Now both Gemini and Lowes are ignoring her. This is not fair to do to a 91 year old woman. I dont know how to help her other than ask for help here. I posted a few pics online. But I am not an expert with this kind of thing either.
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1 comment
Anonymous
#1407230

Only the worst *** handymen will do work for Lowe's because any competent contractor doesn't need someone to do their marketing and will not do work for half their normal profit. Basically, Lowe's hired someone to install the flooring (which they did fail at) and not do anything else but remove and replace the trim.

The job wasn't bid at a high enough price to cover any additional trim work, which is what the contractor thought fixing the trim after doing the floor actually was. Read your Lowe's contract and i bet it states that all that was in the price was to remove and re-install the existing trim, which is exactly what they did. (again, very badly at that).

You are probably going to have to take them to small claims court, but to be honest whether you have any recourse or not depends on what is in the installation contract you signed with Lowe's. Other that that you can contact your state attorney general's office and file a compliant, which i highly recommend.

Review
#1151526 Review #1151526 is a subjective opinion of poster.
Product
Geminifl Ooring Flooring
Cons
  • How they treated my 91 year old nannie
Reason of review
Bad quality
Loss
$6000
Tags
  • HARDWOOD FLOOR SERVICE
  • Molding
2.8
Details
Lowes review - Lowe's Bait and switch-Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower
Lowes review - Lowe's Bait and switch-Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower
Lowes You all lie and are now trying to bait and switch me to this sell me CRAFTSMAN 600 24-in Two-stage Gas Snow Blower Self-propelled I order a Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower Self-propelled go a notice it was going to be delivered on 12/06/2018...
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3 comments
Anonymous
#1617997

same as the other anon's. they could've just cancelled your order since they were sold out.

at least they offered a comparable product (which they come from the SAME manufacturer) and match the price. which is like a difference of $200!

you know how much money they lost? yet still, they did that to satisfy customers

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Review
#1412530 Review #1412530 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Website pricing
  • Troy-bilt storm 2410 24-in two-stage gas snow blower
Cons
  • Bait and switch
Reason of review
I was lied to in a bait and switched
Tags
  • Bait And Switched

Lowes review in Hamburg, New York: My dog is my family

5.0
Details
Lowes review - My dog is my family
I love that dogs being treated more like family. However, i think ppl who have aggressive dogs, fleas, who cannot hold their bladder, and the willing to *** should be courteous and keep their pet home. When i shop, i avoid as many ppl as possible unless someone shows a big interest in wanting to meet my dog. Last wewk 2 female store asaociates called my Sadie over, and lavished her with affection, and my female Shepard/husky loved it because she loves ppl
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3 comments
Anonymous
#1606854

I do not shop in pet friendly stores and lowes likes pets more than customers so i take my business to menards no pets store better prices

Machele
#1595670

What would possess someone to bring an animal along when shopping? Very odd.

Anonymous
#1596184
@Machele

A person with a service dog would

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Review
#1398117 Review #1398117 is a subjective opinion of poster.

Lowes review in Webster, New York: Took the day off from work - they never showed up

2.5
Details
Lowes review - Took the day off from work - they never showed up
I went to the Lowes Webster, NY store on 4/16/2018 to finalize my decision on which refrigerator to purchase. On Tuesday 4/17/2018, I made my decision and called the same store and placed an order for a Whirlpool WRT518SZFM. I received an email on 4/18/2018 confirming my purchase. On Monday 4/23/2018 I received a voice mail concerning the delivery. In a return call I made I was told my new refrigerator would be delivered on Thursday 4/26/2018. I arranged to take the day off from work. I received a phone call Wednesday evening 4/25/2018 telling me the “delivery window” for my new refrigerator would be a 4 hour window centered around 3:00 pm Thursday 4/26/2018. At 2:34PM Thursday 4/26/2018 I received a call from someone identifying them selves as a Lowes delivery truck person, telling me that my new refrigerator would be delivered within 30 minutes. I removed all food from my working though VERY loud refrigerator so that it could be set aside, and the new one put in its place. As one, two, three hours went by with NO further contact, I contacted Lowes. I was surprisingly told that my old refrigerator was to be picked up today, Thursday 4/26/2018, and my new refrigerator delivered on 4/29/2018. I was shocked that no one from Lowes would do ANYTHING to retain my business, other then say “we’re sorry”. I can go to Rochester, NY small claims court, file a small claims lawsuit for a $10 fee, for 1) cost of my loosing a day of work, 2) loss food due to your telling me the delivery was 30 minutes away. Lowe’s options would be 1) send an employee to argue against my claim, perhaps paying that person $10 an hour for the 20 minute drive there, the 20 minute wait until my case is heard, the 20 minute argument, and the 20 minute return drive. So, perhaps $20 for that persons time. Then there’s the chance I’d win my case. Or 2) you could ignore the small claims suit, and I would win by default. And still, NO ONE from Lowes company will do anything more then say “we’re sorry”.
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Review
#1241973 Review #1241973 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Birds flying through their store
Cons
  • Waiting for a delivery that never happened
  • Virtually no response from lowes
Reason of review
Poor customer service
Loss
$320
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE

Lowes review in Poughkeepsie, New York: Lowe's again didn't get it right

1.0
Details
Lowes review - Lowe's again didn't get it right
Lowes review - Lowe's again didn't get it right
We ordered expensive blinds on 8/17/17. We borrowed a sample book for $25 and were told it would be given back when we returned the book. In typical Lowe's style, we had to fight for the refund as they said it was not on the sale slip and they did not want to refund that amount...don't remember what the amount was that they said. So from the Interior Home dept to the checkout the price changed and they can't find a record of anything. They were installed about 8 weeks later or so. All went well however the installer noticed on THE DAY HE INSTALLED them that two of the blinds were 4" too SHORT. He photographed the blinds and reported this defect to the Home Department at the Poughkeepsie Lowes. The Poughkeepsie Lowes had from the day of installation until October 15th to address the issue the installer had made them aware of. His hope was that they would send new ones and he could install them before we moved in or soon after. No such luck. Lowes did absolutly NOTHING. When we moved in on Oct 15 I shut the blind to find they were too short. I then called Lowes to notify them of this and no one mentioned that they already knew of this or that new ones had been made. The installer came back to fix a problem he had thought he had addressed weeks earlier. He took new photos and resubmitted everything. Now we have to wait another number of weeks when this all could have been avoided. Why were they cut too short to start with? It clearly says how long they should be on the shade itself. Who cut it and why did they not read the information? Unfortunately, this is typical of Lowe's; messes up the order, don't follow through and make the issue bigger than it needs to be while inconviencing the buyer and making them fed up with Lowes. At this point Lowes has a 100% mess up a custom rate. Lowes communication verbally and via their computer system is terrible. Many of the staff complain of how antiquated the computer system is and how it's hard to correct thing and to operate it in general. Once I complain online, I usually get someone higher up who fixes the problems. Going in to the store is a frustrating experience that usually takes an hour per issue. The help desk people are overwhelmed, not empathetic and tend not to fix things. The head managers will take over, make things right, give me a gift card to make up for all my wasted time and we are generally good again until a custom order is initiated.
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2 comments
Anonymous
#1385238

If you've shopped at Lowe's enough times to know what is "typical" and you are still frustrated then why don't you *** off and stop shopping there? It's that simple.

Zavien
#1385278
@FO

Not so simple. We live in the country so there are few stores close by.

In addition, all of these issues stem from one initial visit.

We had hoped that after the last fiasco, we were done with them, however months later, thing are still popping up. Thanks for reading our post.

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Review
#1122202 Review #1122202 is a subjective opinion of poster.
Product
Blinds
Reason of review
Order processing issue
Loss
$500
Preferred solution
send us the correct length of blinds, get the installer back out and finish the project and give me a $100 gift card
Tags
  • Window Blinds

LOWES DON'T KNOWS

2.6
Details
LOWES DON'T KNOWS
On Nov. 30 I did a search for and electric meat smoker. The browser came up with several. One at Lowe.s was marked $79.00, 51% off. So I go to order it and the price when ordering was $169.00. quite a difference. I called lowes and talked to a Hay;den. He just said it i s $169.00 and completely ignored that it was advertised at 79. he hung up on me. SO I went back and searched again and there it w as at $79. so I called back and got a Ryan this time. He said he would check. After keeping me on the phone he comes up with an charcoal smoker for $78. I told him that was not t he smoker and gave him the model number JMSS. Made by Masterbuilt. SO again I am put on hold. After waiting for a half an hour he comes back and says it is $169.00. Now I am upset so I explained to him I had ordered a stove from Lowes and it took 6 communications with them to get the right price on that. He abruptly hung up on me.
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Review
#1141269 Review #1141269 is a subjective opinion of poster.
Service
Lowes Shopping Advertisement
Cons
  • Wasting my time trying to spend 80 dollars
Reason of review
Pricing issue
Loss
$90
Preferred solution
Price reduction
Tags
  • Lowes terrible customer service

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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Lowes - Treasure Garden Gazebo Review from New York, New York

2.8
Details
Lowes - Treasure Garden Gazebo Review from New York, New York
This was a great product. One that my wife and new born baby have enjoyed many sunny days and cool nights under with friends and family. Last night we had a minor wind and when we woke up the picture below shows what we saw. After assessing the damage the gazebo is beyond repair. Many of the steel pieces are bent and/or snapped. Unfortunately My wife and I are on a tight budget and can not replace the gazebo. I am hoping that Garden Treasures who makes several products that we own for our backyard living will replace the gazebo for us.
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1 comment
TreasureGarden
#1083417

Hello. I am sorry about your experience.

Please note this is a Garden Treasures product and not a Treasure Garden product as described in your subject. Regards, Tiffany (Customer Service Mgr, Treasure Garden)

Review
#734280 Review #734280 is a subjective opinion of poster.
Reason of review
Bad quality