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Resolved: Lowes Frigidaire rebate scam

2.0
Details

Update by user Apr 09, 2017

They finally sent my rebate card in the full amount owed.

Original review posted by user Mar 09, 2017

I purchased a refrigerator, stove, microwave, and dishwasher and was promised a rebate - its been so long I don't remember the specifics of what qualified but my rebate amount was $347.70. I filled out my paperwork in August 2016. I waited my 8 weeks and called. They claimed they mailed it to the wrong address and they would resubmit the paperwork. I waited another 8 weeks - still nothing. I call them back and I have been approved but they are waiting to mail the cards out ( they received to many rebates and have to wait). I wait another 8 weeks and call back and guess what I'm at the top of the list but still no ship date. I call frigidaire and they tell me Lowes is in charge of the rebates. At this point I'm pretty sure it's a scam. Today is March 9, 2017.
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Resolved
Review
#1018763 Review #1018763 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Rebate
Loss
$348
Preferred solution
Let the company propose a solution

Resolved: Poughkeepsie Lowes Service Manager TINA AWFUL!!!!!!

3.1
Details
We purchased a refrigerator from Lowe's had it delivered, no problem. Then we bought a dishwasher from Lowe's we paid them to have it installed. After two weeks they delivered it only to tell us that they could not install it properly because they couldn't do any electrical in our county (the next one over) even though they knew they were coming to this county and had to leave us with an uninstalled dishwasher. So we paid to have the electrical done. Then called back to have them send the installers-another 14 days til they could come!!!!! We said that was ridiculous since it was their inability to install it in the first place that had lead us here. We couldn't wait for their install so tried to get it done ourselves. We then decide to go ahead and use Lowe's and they told us it would be 30 DAYS at least until they could install it!!!!!!! TINA, service manager, was unnecessarily awful and rude. Needless to say we are extremely upset. I will NEVER AGAIN use Lowe's for anything in anyway. Unfortunately this is AFTER giving them THOUSANDS OF DOLLARS!!!!!! STAY AWAY FROM POUGHKEEPSIE LOWES!!!!!!!
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Resolved
Review
#924154 Review #924154 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Cons
  • Improper installation
  • Bait-and-switch tactics
  • Lowes mistake but im still canceled
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
  • RUDE MANAGER
  • No Install

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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