Lowes Reviews in Albany, New York
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(11 of 4889 reviews match)
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Lowes in Albany, New York - Don't choose Lowe's for your insulation order
I ordered R-13 insulation from lowes.com over 4 weeks ago, was given an estimated delivery date of 10/3 and still haven't received the insulation yet. Lowe's continues to blame the vendor, but I placed the order with Lowe's, they are responsible for fulfilling that order, keep giving me information that is incorrect and don't seem very motivated to complete the order or "make the customer happy." Multiple times I have been told someone would call me back and no one has; multiple times I have been given delivery dates which have come and gone with no delivery of the insulation. On top of that, Lowe's has billed my credit card already! That charge will clearly be contested.
Lowes Delivery Service
Reason of review
Order processing issue
Purchased a 5000 plus deck for install over a month later they have all money and I have nothing.
Lowes thanks for nothing
So I order a 200+ dollar medicine cabinet from Lowes on line. I wait for a month for it to be shipped from Kraftmaid. I finally get the call that the cabinet is in so I drive the fifty something miles to go pick it up. They bring this huge and very heavy carton to the service desk and thanked me for my purchase leaving me standing there with this enormous box. So I went and got a shopping carriage, used the service desk for leverage and laid it across the carriage, then loaded It onto my truck by myself. Through this whole process I was not asked once if I needed assistance. It gets better. A few days later I install the cabinet. Not one piece of paper with directions are in that box, but I'm pretty handy so I install it and connect the light bar and screw it in securely. But when I go to put the glass in, the three pieces they gave me were 21 inches and my cabinet measures 28 inches across. I called Lowes to see if I could get the right glass shipped to me, and was told that the item # I have comes up as a vanity and not a medicine cabinet. So I will have to disassemble it, pack it up, and drive it 50 miles back to the store so that they can look at it. Naturally as luck would have it, as I'm disassembling it I chip a piece of the glass. Now I'm really pissed. I will bring back the cabinet and I will get my money back. And if they won't send somebody out to help me bring it in, I swear I'll leave it right in the friggin parking lot. After this, they'll never see my face again in Lowes again, ever!
Lowes in Albany, New York - Veterans discount
bought a stove, denied the dd214 with photo valid license that we always used, had to get an id from the veterans agency, new rule. ok...got photo id from our county veterans agency...talked to corp. and was told once we received the veterans id they would give the discount on prior purchase of stove and that would be sufficient for the 10%. well, got the id, and after i was told there would be no problem with the discount to go to cust. service and they would give it to me..not to my surprise was humiliated and talked down to and we were not going to get it..now a twit said it has to be a green card. lol my husband a vietnam vet, born in the us and have to have a green card. well, after this they can keep the discount, lost a loyal customer. I feel if Lowes can't stand behind their veterans, the veterans can't stand behind them....
Lowes in Albany, New York - Lowe's
I like working at Lowe's but what really makes me sad is the poor management and their lack of caring on important issues and then over emphasizing trivial matters. They will bend over backwards for customers but if you own your own company and just come in to shop at Lowe's just because you work their you get no service or customer service. I find myself on days off when I'm in the store buying stuff answering questions getting pages and phone calls even though I am a customer at that time. I own a company that buys stuff from Lowe's and I am always enticed to shop there since I have a Lowe's AMEX and I get my discount but every time it ceases to amaze me I get hosed. I order windows and they come in with the wrong screens and I'm stuck because managers don't care and don't really want to help you. Then you don't want to complain to the specialist since you work with them. Someone told me to call the care line but then it is like going over your managers head which will only put you under a microscope and probably get you fired. Funny thing is if you returned them it would be a nightmare but they would happily do it for any other customer. It's like a damned if I do and damned if I don't. I called the vendor and he was going to help me by sending people out. I thought this was ridiculous because I had to call the guy I filed a service call but it's like I had to do it all myself on my day off since everyone played dumb, didn't want to help, or didn't care. Since their was another defect he said he'd send someone out and once he found out I worked for Lowe's he never called again and no one came out for a warranty call. I recommend people that work for Lowe's not shop at the store they work at or even a store you know fellow employees at to actually get decent service. For windows I will never shop at Lowe's it is sad for me to say that since I work for Lowe's and have worked for them for 4 years.
Lowes in Albany, New York - Always very unpleasant cashier
I am a frequent customer at Lowe's 2385. There is one employee who acts like every customer is an inconvenience. She glares at you as you pass by or she's ignores you at the return desk talking to other employees. I had to deal with her a couple times at the return desk and saw that her name is Elaina. She never says hello or have a good day. I'm not against people having tattoos but when you have a nasty attitude along with them it's not a very good image to have for your store.
Lowes And The Dangereous Safety Gates
In July of 2008 we purchased vinyl fencing and gates to surround and protect our in ground swimming pool. The gates failed within a few months (Broke apart) and the installer returned and glued them back together. (See the video on Youtube.com of the gates breaking) Shortly thereafter the gates broke apart again. We contacted the local Lowes (Latham, New York) in the spring of 2009 and they said the installer would return to repair the gates. After repeated telephone calls and trips to the Lowes store the installer was schedule to repair the gates on July 9, 2009. He was a no show. At the end of July of 2009 my wife was again in the local Lowes and was approached by an installation person. "Are the repairs done" she asked. "No" replied my wife " the installer did not show." My wife than informed her that it did not matter now as it was too late to open the pool for this year and to just get the installer there when they could. The installer showed up in late September of 2009 to make the gate repairs. The backyard and swimming pool remained closed for the entire season of 2009 because of the broken gates. The gates failed again shortly after the repair and in the spring of 2010 we again approached Lowes requesting they fixed the faulty safety gates. They acted surprised that the gates were again broken. I informed them that I had checked the Internet and others were having the same problems with the vinyl gates. They assured me that the problem would be taken care of immediately! A little upset I contacted the local building department and requested they look at the installation and the product they were selling to protect an in ground swimming pool. The building inspector examined the product and installation and informed me to keep the backyard and pool covered and closed as the gates and fencing were: 1) Of questionable quality to be used as safety gates; 2) gates opened in the wrong direction; 3) the gates were not self-closing; 4) latches did not meet code; 5) and the fence was installed too high from the ground, all in direct violation of New York State Building Code and illegal! Armed with this new information I confronted Lowes installation staff when they again came to my home. The following question and answer transpired between LOWES employee G####, The Installation Supervisor, and John Thornton: MR. THORNTON: "I'm going to ask you a question – how would you like having your kids living on this street with fu##### gates like this with an in ground pool? You would be scared sh##less wouldn't you." GLENN: "Yep" MR. THORNTON: "I've been living like this for almost two years…" (Transcribed from tape recording of this conversation) They agreed to have the installer remove the defective product and reinstall the product correctly to meet building codes. This was finally accomplished in late May of 2010. I than requested that Lowes reimburse us for the loss of our backyard and swimming pool for the year of 2009. Lowes informed me that my wife told them in 2009 that she was not going to open the pool anyway (they had two witnesses to this statement) and I suffered no loss. They offered $500 dollars because I was a good customer after dictating to me the fine points of "contract law." Note: They also informed me that I could not use the audiotapes of their admission of liability and shabby workmanship because they "did not give me permission to tape them." The tape recordings contain admissions that the product used was questionable, installed improperly, and in violation of State law. They also include the installer stating the gates were junk and breaking at most installations he had done and he was tired of fixing them. I can understand why they would not like to have anyone hear the tapes! As an aside, my wife had paid a local pool company a $50.00 deposit to open the pool and clean the decking in May of 2009, a deposit we lost because the pool could not be opened. I refused the $500.00 and left the local Lowe's as I do not intend to allow a company to hide behind "contract law" after the "circus" that occurred at my home. I intend to seek legal relief and expose the "Lowes Shuffle" for what it really is to would be customers.
Lowes in Albany, New York - Lowe's botched installed tile job
We paid Lowe's to install a rather large tile job in our home after we expereinced a toilet back-up and flood. Neeldess to say, after 4 months the tiles began popping up as the temperature changed outside. All of the tiles on the whole job are now either loose or make a crunching egg shell sound as you walk acrossed them. Lowe's has been in to examine the job with their installer and is now refusing to repair the installation stating there is moisture in the floor and that is why the warranty is void. They popped up 2 tiles in different areas an stated they took a moisture reading of 90%. I am not sure how this is possbile? There is no water anywhere to be found. We now have our lawyer involved and are preparing for legal action.
I am an ex employee of Lowe's I worked there for well over a year and put in a lot of time and effort. I took my job seriously and went out of my way to prove that. I came to work sick with the flu or any other illness and waited until i was sent home verses...
Lowes in Albany, New York - Lowe's should hire cleaning people
iI'm A costumer at Lowe's and I really don't like how this store treat they own employees as servents.They showld have they own cleaning department they shouldn't have employees cleaning the store.Especially the bathrooms that is very sad how this company with a lot money and they use thths people like this that as low the can get.Also they let other employees threat bad the others cashiers like they are nothing with no respect.Most the time I don't have help and see managers walking by and the are in the phone and no ask if I need help.Lowe's talk thing about other store but don't really look them self first.
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