Lowes Reviews in Brockport, New York
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Fence purchase and install | Lowes review from Brockport, New York
Joe the fence salesman was a very nice guy, However, it took over 4 weeks for install and on the day they dropped it off i noticed the gates that were suppose to be 5 feet wide were small. The installer said they were the wrong size. They showed up with 4 feet gates but i could not wait with 2 dogs. Installer Chinappis said they could make an 8 foot gate out of the 2 4s and for 250. more dollars get me a 5 foot gate so i really had no choice. Lowe's told me they would make it right and that i would receive a call from corporate which still has not happened a week later.When it was done i checked it all later that day and they had completely forgotten to use fence ties to the poles on an entire side. my dogs would have only had to push and the fencing would lift right up. If i had to do again i would not use Lowe's but a professional fence company. The installer was a landscape and fence company but their work was shoty. How in the world do you forget fence ties. Also i should not have had to pay an extra 250. I do like having the 8 foot gate on 1 side and 5 ft on the other but the point is i was forced into that decision or wait another several weeks maybe. I did not feel like the fence company owner really cared.
Lowes Fence Installation
Reason of review
I HAVE NEVER HAD CUSTOMER SERVICE THIS BAD. | Lowes review from Brockport, New York
ORDERED ONLINE FOR A DELIVERY. AFTER A WEEK I CALLED TO SEE WHEN MY ORDER WOULD ARRIVE. THE CUSTOMER SERVICE REP SAID IT WOULD TAKE A MONTH FOR MY ITEM TO COME IN. THE SITE WAS SHOWING THE STORE HAD 8 IN STOCK. I CANCELLED DELIVERY AND DECIDED TO PICK IT UP. I CALLED IN ADVANCE TO LET THEM KNOW THAT I WAS ON MY WAY. I GAVE CUSTOMER SERVICE MY INFO AND SHE SAID THEY WOULD HAVE IT RIGHT OUT FOR ME. ONE HR LATER A MANAGER ASKED IF I WAS WAITING FOR SOMETHING. HE WENT TO CHECK ON THE ITEM. THIRTY MINUTES LATER HE GAVE ME THE THUMBS UP AND SAID THAT THEY WERE WORKING ON IT. 15 MINUTES LATER I LEFT WITHOUT MY ITEM. GOOD WORK BROCKPORT NY LOWES YOU SUCK!! LOOKS LIKE HOME DEPOT FROM NOW ON.
Lowes Customer Care
Reason of review
Poor customer service
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