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Lowes in Schenectady, New York - Won't fix problem

Had vinyl siding installed in Feb. Have been discovering more gaps and other issues, most recently that the insulating sheeting apparently was NOT installed, nor was the existing T111 torn down as specified in the original contract. Have called cust. service FOUR TIMES and still no response. Today I am contacting BBB.
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Review
#1590632 Review #1590632 is a subjective opinion of poster.
Pros
  • Said they would stand behind their work
Cons
  • Waiting with no success
Reason of review
Bad quality
Loss
$3000
Preferred solution
send someone competent (not the original installer) to fix the problems
Tags
  • installed sales
1.0
Details
Today !! Been in without fridge with this heat since Saturday , and kids in the house !! They didn’t solve my problem
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1 comment
Anonymous
#1716518

Do you have an invoice showing a delivery was set up with a date for delivery? Did you set up a date when you called them?

Don't assume things are going to happen. Check the paperwork you are given when you make a purchase.

Review
#1584171 Review #1584171 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction

Lowes in Victor, New York - Worst Store Imaginable

Consistently out of stock on staple items, difficult to get help purchasing a new gas grill (made purchase at Ace, better deal and they appreciate your business). After 5 years of frustration, I have had enough issues that I will forgo the trip to my local Lowe’s and drive the ~25 miles to Home Depot in Victor, NY, better selection and customer service.
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Review
#1580178 Review #1580178 is a subjective opinion of poster.
1.0
Details
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
After several attempts to speak to someone at Lowe’s I reached someone. Contractors came back put up some of the soffit and lleft. They left part of the soffit undone, Soon after with the first strong wind the drop vinyl on the edge of the roof started flying off. They...
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Review
#1573369 Review #1573369 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Price reduction
Tags
  • Buyer Beware Go Elsewhere
This is an outright scam. I purchased your paint and was given my receipt and instructions on how to go online and claim a rebate. I went to the website, entered all of the information step by step; in fact it would not let me move forward to the next step until I...
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2 comments
Anonymous
#1716664

Same problem. I just got my reject letter in the mail. What a scam...

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Review
#1560891 Review #1560891 is a subjective opinion of poster.
Reason of review
rebate scam
Loss
$15
Preferred solution
Let the company propose a solution

Lowes in Staten Island, New York - Bad service

2.2
Details
Paid close to 19,000. For roofing, gutters, soffits and fasia. Start date was changed a three day job turn into 3 weeks. They didn’t finish . Left holes where they weren’t any before didn’t do the soffits, put in 3 gutters. They were schedule to do 4. Took piece of the outside trim off and didn’t replace. Came back still only did part of the soffits patched up one hole left another with left over vinyl. Customer service sucks. Says same people have to come back because they were contracted. I told them they had a chance to correct issues. Drip vinyl installed around the edge of the roof was not nailed. Falling off when it’s windy what do I ? Took loan against pension for this I paid cash.
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Review
#1547769 Review #1547769 is a subjective opinion of poster.
Reason of review
Order processing issue

Update by user May 27

nothing at all

Original review posted by user May 26

recently tried to buy a husqvarna riding lawn mower. we found a sale in one store, but were told they did not have it in stock as it was a "non stock" (clearance) item. went to another store that did have the same item, yes it was "non stock" there as...
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5 comments
Anonymous
#1692150

It's easy to offer a low price on an item you don't have. You should have checked the price before driving to another store.

If you were selling something would you mark your price down because someone who didn't have the item said they would sell it for less?

I will agree with h.kitchener about buying lawn tractors from a dealer. You will get a better quality product from someone who can actually offer service if you need it.

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Review
#1543173 Review #1543173 is a subjective opinion of poster.
Service
Cons
  • Dont care about good customer service all about the money
Reason of review
Not as described/ advertised
Today I made a trip to Lowe’s 2668 in Macedon N.Y I needed a new sprayer for my kitchen faucet. The supervisor/manager of plumbing and electrical asked if I needed help I don’t remember his name…I explained what I needed, and even brought in the kitchen sink sprayer...
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Review
#1542716 Review #1542716 is a subjective opinion of poster.
Reason of review
I was sold the wrong product

Lowes in Oyster Bay, New York - Fees and Interest charges without reason

This Lowes card managed by SYNCHRONY BANK has one of the worst statement meant to harm the consumer. In this confusing way, it ways find a way to charge interest or fees, even if you pay in full! They make the small charges without any explanation. Since you dont have enough time due to your projects, you will end up paying it.
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Review
#1482194 Review #1482194 is a subjective opinion of poster.

Lowes in Auburn, New York - Lost wages comp.

2.5
Details
I got 3 different install times and dates from Lowe ref. the purchase and installation of a double oven. I was offered $90.00 because of lost time (12 hours total) I talked to our lawyer (he lives across the street) He said to go back to Lowes and ask for at least the min. wage for NY state( $9.70 per hour) I called Lowes Corp, and got a what call a "BS" (basic standard) reply have my lawyer call Lowes law dept. I will never purchase a major appliance or have a big project from Lowes again. We have a Home Depot in town. I will not recommend Lowes for anything major.
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Review
#1423947 Review #1423947 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$116