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Lowes review in Amherst, New York: Project worth $24K

1.0
Details
Terrible experience! Ordered roof and siding. Everything was delivered 2 months ago. No appointment is scheduled for installation yet! Nobody answers the call! Left so many voicemails to subcontractor! Nothing! We are paying $24 000! For what????
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1 comment
Anonymous
#1737149

It's odd that the next post has problems with the same store but the food is finished but the siding isn't going anywhere. Are you making multiple posts?

Review
#1631894 Review #1631894 is a subjective opinion of poster.
Service
Lowes Siding Installation
Cons
  • Lack of communication
  • Terrible service
Reason of review
Poor customer service
Loss
$24000

Lowes review in Stony Brook, New York: Look what they did in my 91 year Nannie's home

2.5
Details
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home
Lowes review - Look what they did in my 91 year Nannie's home

Update by user Jan 06, 2018

I was contacted by a man from Lowes who told her she would hear back in a few days. As of today Jan 6, she has not heard from anyone.

Original review posted by user Dec 19, 2017

Lowes (Stony Brook NY) hired Gemini (Jim 631-399-4369) to do work in my 91 YR Nannies house. Look at these pics. They are ALL taken in one single room. Lowes tells her the job is fine. Gemini went to her house and took pics and told her the work is food. Now both Gemini and Lowes are ignoring her. This is not fair to do to a 91 year old woman. I dont know how to help her other than ask for help here. I posted a few pics online. But I am not an expert with this kind of thing either.
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1 comment
Anonymous
#1407230

Only the worst *** handymen will do work for Lowe's because any competent contractor doesn't need someone to do their marketing and will not do work for half their normal profit. Basically, Lowe's hired someone to install the flooring (which they did fail at) and not do anything else but remove and replace the trim.

The job wasn't bid at a high enough price to cover any additional trim work, which is what the contractor thought fixing the trim after doing the floor actually was. Read your Lowe's contract and i bet it states that all that was in the price was to remove and re-install the existing trim, which is exactly what they did. (again, very badly at that).

You are probably going to have to take them to small claims court, but to be honest whether you have any recourse or not depends on what is in the installation contract you signed with Lowe's. Other that that you can contact your state attorney general's office and file a compliant, which i highly recommend.

Review
#1151526 Review #1151526 is a subjective opinion of poster.
Product
Geminifl Ooring Flooring
Cons
  • How they treated my 91 year old nannie
Reason of review
Bad quality
Loss
$6000
Tags
  • HARDWOOD FLOOR SERVICE
  • Molding

Lowes review in Kerhonkson, New York: Worst customer service

3.0
Details
been a customer for years for biz and home, $10k plus spent. missing an essential part this freezer. no calls back, no pickup when phone rings through to depts. had to call corporate office. still not resolved!
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1 comment
Anonymous
#1724415

What exactly is the "essential" part of the freezer you are missing? Was the freezer delivered or did you pick it up? If it was delivered and a part "essential" to its operation was missing, why did you accept it?

Review
#1606650 Review #1606650 is a subjective opinion of poster.
Product
Frigidaire Freezer
Reason of review
Poor customer service
Loss
$10
Preferred solution
Deliver product or service ordered
This is an outright scam. I purchased your paint and was given my receipt and instructions on how to go online and claim a rebate. I went to the website, entered all of the information step by step; in fact it would not let me move forward to the next step until I...
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3 comments
Anonymous
#1716664

Same problem. I just got my reject letter in the mail. What a scam...

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Review
#1560891 Review #1560891 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
rebate scam
Loss
$15
Preferred solution
Let the company propose a solution

Lowes review in Yonkers, New York: Never called for delivery , when I did called they told me o was not schedule for delivery , never buy at Lowe’s again

1.0
Details
Today !! Been in without fridge with this heat since Saturday , and kids in the house !! They didn’t solve my problem
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1 comment
Anonymous
#1716518

Do you have an invoice showing a delivery was set up with a date for delivery? Did you set up a date when you called them?

Don't assume things are going to happen. Check the paperwork you are given when you make a purchase.

Review
#1584171 Review #1584171 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction

Lowes review in Staten Island, New York: Bad service

2.2
Details
Paid close to 19,000. For roofing, gutters, soffits and fasia. Start date was changed a three day job turn into 3 weeks. They didn’t finish . Left holes where they weren’t any before didn’t do the soffits, put in 3 gutters. They were schedule to do 4. Took piece of the outside trim off and didn’t replace. Came back still only did part of the soffits patched up one hole left another with left over vinyl. Customer service sucks. Says same people have to come back because they were contracted. I told them they had a chance to correct issues. Drip vinyl installed around the edge of the roof was not nailed. Falling off when it’s windy what do I ? Took loan against pension for this I paid cash.
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Review
#1547769 Review #1547769 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Order processing issue

Lowes review in Schenectady, New York: Won't fix problem

Had vinyl siding installed in Feb. Have been discovering more gaps and other issues, most recently that the insulating sheeting apparently was NOT installed, nor was the existing T111 torn down as specified in the original contract. Have called cust. service FOUR TIMES and still no response. Today I am contacting BBB.
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Review
#1590632 Review #1590632 is a subjective opinion of poster.
Pros
  • Said they would stand behind their work
Cons
  • Waiting with no success
Reason of review
Bad quality
Loss
$3000
Preferred solution
send someone competent (not the original installer) to fix the problems
Tags
  • installed sales

Lowes review in Sodus, New York: See below

Today I made a trip to Lowe’s 2668 in Macedon N.Y I needed a new sprayer for my kitchen faucet. The supervisor/manager of plumbing and electrical asked if I needed help I don’t remember his name…I explained what I needed, and even brought in the kitchen sink sprayer (hose and all) As the associate helped me he seemed almost like he was annoyed with me, He presents himself as better then..no personality ..not someone I would want helping me again I explain to him that it’s a 35 minute drive and I wanted to be sure that what I got was what I needed…I even asked him to remove the sink from the box so we could measure it As for the sink sprayer, even thought I had it in my hand he sold me the wrong replacement hose. Not the least bit happy as I now need to make a return trip!!!!!!
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Review
#1542716 Review #1542716 is a subjective opinion of poster.
Reason of review
I was sold the wrong product

Lowes review in Victor, New York: Worst Store Imaginable

Consistently out of stock on staple items, difficult to get help purchasing a new gas grill (made purchase at Ace, better deal and they appreciate your business). After 5 years of frustration, I have had enough issues that I will forgo the trip to my local Lowe’s and drive the ~25 miles to Home Depot in Victor, NY, better selection and customer service.
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Review
#1580178 Review #1580178 is a subjective opinion of poster.

Lowes review in Oneida, New York: Bad customer service

Update by user May 27

nothing at all

Original review posted by user May 26

recently tried to buy a husqvarna riding lawn mower. we found a sale in one store, but were told they did not have it in stock as it was a "non stock" (clearance) item. went to another store that did have the same item, yes it was "non stock" there as well, but they were only willing to give the current sale price, not the clearance price...contacted customer service and was told, that yes they were supposed to honor the clearance price from the other store. gave them the details.. when all was said and done, they refused to honor the sale price due to the first store not having it in stock..ummm why would i be shopping around if the first store had the item i was looking for? they lost $2000 in sales today, plus all future sales (we own our own home and do our own repair work) for a lousy $400.. not good business in my book.. i even told them i would be shopping at home depot from now on, and they didnt care..totally disgusted and will no longer shop there.
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5 comments
Anonymous
#1692150

It's easy to offer a low price on an item you don't have. You should have checked the price before driving to another store.

If you were selling something would you mark your price down because someone who didn't have the item said they would sell it for less?

I will agree with h.kitchener about buying lawn tractors from a dealer. You will get a better quality product from someone who can actually offer service if you need it.

Susan S
#1692328
@Anonymous

customer service advised that it is the policy to honor another branch "non stock" sale price at a different branch if it is in stock, however, they do not have to honor the "non stock" sale price if the original branch is out of stock on said item. this is the issue..it is on the clearance rack at all stores but not at the clearance sale price.

the point is, that by not honoring the price, they have lost business both current and future and they don't care. good customer service means nothing to them

Anonymous
#1692543
@Susan S

If you were a store manager would it bother you to loose business that didn't bring any profit to your store? Managers earn bonuses based on how much profit the store makes, not how many customers come through the door. You are dealing with a store manager that is smart enough to know that they will be able to sell the tractor for the price they are asking rather than discounting it $400.

Anonymous
#1692581
@Anonymous

Again..customer service advised that it is the policy to honor another branch "non stock" sale price at a different branch if it is in stock, however, they do not have to honor the "non stock" sale price if the original branch is out of stock on said item. this is the issue..it is on the clearance rack at all stores but not at the clearance sale price.

the point is, honoring the price, they have lost business both current and future and they don't care. good customer service means nothing to them.

Machele
#1691870

Maybe you got lucky in not being able to buy a husqvarna riding lawn mower. From what I have read, they have some reliability issues.

You would get a much better lawn tractor by wandering over to your local John Deere dealer---not a big box store that sells John Deere---and buying one from them. I have had JD machines for decades and currently am down to but three of them. Very reliable; the dealer takes care of any problems; and with proper care will last years and years.

When you buy from a dealer you come first if any problems arise, not the guy who bought one from a big box store. All sorts of sizes and capabilities and all made much better than any other brand.

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Review
#1543173 Review #1543173 is a subjective opinion of poster.
Service
Lowes Deal
Cons
  • Dont care about good customer service all about the money
Reason of review
Not as described/ advertised