State: New York Product: Lowes Customer Care Clear all filters (15 of 450 reviews match)
filters
State:
City:
Show
Product:
2.8
Details
Shopping in Williamsville for the 24 time this summer I was helped by a man that was more interested that he was done with his shift in 20 min than to help me. 3 times he mentioned that his was shift was done in 2o min. He eventually told me to put my gloves on so we...
View full review
1 comment
Anonymous
#1541535

I will never do business with Lowe’s again sorry this happened

Review
#1331761 Review #1331761 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.5
Details
I would like to say this was the worse experience and I would never deal with Lowe’s, Home Depot or any of these for a project like this. First I did not buy top of the line cabinets because i do not plan on staying at my house for long. So I was not offered feee...
View full review
1 comment
Anonymous
#1536990

They can't give free delivery on everything. Consider the time, gas, and expenses they put into delivery trucks. Coming soon will be a change in policy completely. There will ...

Review
#1318063 Review #1318063 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
2.1
Details
Sept. 17, 20176. I purchased a Husqvarna lawn tractor. It currently has 35.5 hours. This afternoon I could not get it to start. It will crank, just wont turn over. Ran the battey down and put the battery pack to it. Still wont start. I called the 888 number. The lady...
View full review
2 comments
Anonymous
#1499061

why would you think Lowe's has a service department?

Review
#1278390 Review #1278390 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Very frustrated and done with lowes
Reason of review
Warranty issue
Loss
$1800
Preferred solution
Let the company propose a solution
Tags
  • Lawn Tractor Warranty Non Service
1.0
Details
My husband who is a Vet was declined the Vet discount yesterday, because he was NOT registered in the Rome store. He has the card all the info. I can't believe it!! We have done business with this company ever since the Vet Cards came in to view. We shop @ the...
View full review
2 comments
Anonymous
#1484322

Well if you choose to go to a different retailer, you don't get a discount period.Now what may not of be explained to you, is your Vet status needs to registered, it takes 30 ...

Review
#1259719 Review #1259719 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Vet card not honored
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Was unable to find anyone to help,but, then a gentleman asked if he could help me!First time this has happened as I was in your store 2 times before, and could find no one to help. His employee tag showed his name was Michael and he knew exactly how to locate what I...
View full review
Review
#1140586 Review #1140586 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Excellent staff member
Reason of review
Good customer service
1.0
Details
We shop at Lowes a lot. We spend on average around $2000 a year at the Medford, Long Island store, #1189. Yesterday 11/18/17, THE LAST SATURDAY BEFORE THANKSGIVING, I went to Lowes store #1189 to purchase 3 plumbing parts at 11:36 AM. My first problem was their...
View full review
2 comments
Anonymous
#1393938

"incompetent In my experience, people who use this word usually have little to no REAL self-esteem. They're very unhappy and have no problem spreading that to anyone around th...

Review
#1133894 Review #1133894 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Incompetence
Reason of review
Poor customer service
Loss
$500
Preferred solution
Front End Manager TERMINATED!!! FOR $500 worth of aggravation.
1.0
Details
We have used Primo 5 gallon water from Lowes for years. Now after remodeling the kitchen we no longer need a water cooler. So returning all our empty bottles and globs of tickets for previous bottle returns to Lowes for a deposit return was the next step right? Not...
View full review
1 comment
Anonymous
#1378604

should've read the fine print like this:"THIS IS NOT A DEPOSIT PROGRAM. NO CASH GIVEN FOR RETURNED BOTTLES.RECYCLE CREDIT CAN ONLY BE USED FOR PURCHASE OF A PRIMO WATER BOTT...

Review
#1110795 Review #1110795 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Primo water bottle deposit return scam
Reason of review
Poor customer service
ONE HR LATER A MANAGER ASKED IF I WAS WAITING FOR SOMETHING. HE WENT TO CHECK ON THE ITEM. THIRTY MINUTES LATER HE GAVE ME THE THUMBS UP AND SAID THAT THEY WERE WORKING ON IT. 15 MINUTES LATER I LEFT WITHOUT MY ITEM. GOOD WORK BROCKPORT NY LOWES YOU SUCK!! LOOKS LIKE...
View full review
Review
#1064489 Review #1064489 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - False Advertisement

1.0
Details
Lowes had totes on sale. I bought a total of 24 & was able to get free shipping because it was over $50. A couple days later, I get an email that my order was cancelled. I called the 800 # & wasted 30 minutes talking to Carla who assured me that my order was NOT cancelled & my items would be shipped. I call today & was told that in fact my order was cancelled due to a pricing glitch on their website & they won't honor the promotion that they were running. Horrible, horrible customer service!! I will NEVER shop at Lowes again & we have alot of home improvements in our near future - HOME DEPOT it is!
View full review
Review
#969976 Review #969976 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
My Mother is in a Burn Unit ICU as she was in a horrific house fire and has lost everything and Lowes would not place my Mothers card on hold or cancel it without a written letter. This is disgusting and I am taking legal action for stress and anxiety they have caused...
View full review
3 comments
Anonymous
#1245186

Sorry to hear about your Mother. From my experience, Lowe's is not the bank. They do not have any authority to do anything with consumer credit. It is an agreement between the...

Review
#951944 Review #951944 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Brain dead employees
Reason of review
Return, Exchange or Cancellation Policy