State: New York Product: Lowes Customer Care Clear all filters (18 of 477 reviews match)
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2.8
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Lowes - Lowe's Bait and switch-Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower
Lowes - Lowe's Bait and switch-Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower
Lowes You all lie and are now trying to bait and switch me to this sell me CRAFTSMAN 600 24-in Two-stage Gas Snow Blower Self-propelled I order a Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower Self-propelled go a notice it was going to be delivered on 12/06/2018...
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3 comments
Anonymous
#1617997

same as the other anon's. they could've just cancelled your order since they were sold out.

at least they offered a comparable product (which they come from the SAME manufacturer) and match the price. which is like a difference of $200!

you know how much money they lost? yet still, they did that to satisfy customers

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Review
#1412530 Review #1412530 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Troy-bilt storm 2410 24-in two-stage gas snow blower
  • Website pricing
Cons
  • Bait and switch
Reason of review
I was lied to in a bait and switched
Tags
  • Bait And Switched

Lowes in Binghamton, New York - Lack of prompt follow up

2.3
Details
Early in oct my mother went in to buy a gas stove and a refrigerator. The salesman told her a service man would contact her in 2 days to make sure he could hook up her range. It has copper tubing. Two weeks later I went back to the store Front street Binghamton and talked to a young lady who contacted the contractor who said he would be in contact with her in a couple of days. Last weekend on Sunday I spoke with Matt the original sales person who advised me he was moving people to a new contractor. And he moved mom again assuring me she would hear from someone in two day . Almost a week later no one has contacted my mom. Can you assist with this. Customer Is Freida Alcott my number is 607 371**** and moms number is 607 967 ****. She would really like appliances before Thanks giving.
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1 comment
Anonymous
#1595460

Rather than going through a store that subcontracts their delivery and installation you would be better off going through and appliance store that employs their own delivery and installation personnel. The length of time it is taking to find out if they can even install the stove should give you an idea if how the delivery and installation will go if you do make the purchase there.

Review
#1397540 Review #1397540 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Long wait time
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Installation And Product Issues

Lowes in Cicero, New York - Kitchen Cabinets and Countertops

1.5
Details
I would like to say this was the worse experience and I would never deal with Lowe’s, Home Depot or any of these for a project like this. First I did not buy top of the line cabinets because i do not plan on staying at my house for long. So I was not offered feee delivery. If you purchase a stove and a microwave they with give you free delivery. Kind of messed up. That was just the start of disaster. The Lowe’s gentlemen’s was never available to answer any questions or concern or never returned your calls. Then called the countertertop people to tell them I am ready and they give you 6 week just to come measure your counter. Then they measure and then total disaster not going into detail all the problems I had with them no one cares. Felt like I was nothing to no one and yet I forked out over 15,000 to them. Who wants to feel like that when the spend that kind of money. word of advice stay away from local because the treat you like nothing.
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1 comment
Anonymous
#1536990

They can't give free delivery on everything. Consider the time, gas, and expenses they put into delivery trucks.

Coming soon will be a change in policy completely.

There will be no free delivery for anyone or anything. Flat fee on all orders.

Review
#1318063 Review #1318063 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Williamsville, New York - Bad attitude for a disable customer

2.8
Details
Shopping in Williamsville for the 24 time this summer I was helped by a man that was more interested that he was done with his shift in 20 min than to help me. 3 times he mentioned that his was shift was done in 2o min. He eventually told me to put my gloves on so we would get done faster. I bought the rest of the landscaping bricks that they had left and he and another woman helped me put them in my car. They put them in with no compassion. It marked up my door,inside trunk,dashboard and the last 2 they layed on my seat. When the door closed, they both walked away rolling their eyes and didnt bother to say thank you or good by. I have spent over the course of the the summer I have spent over $5000 with mulch,bushes flowers and brick. Then i went in the store to by a gsllon of paint. Come to find out, i was told by a staff no one was on the schedule to work that department to wait on me. Really?? I will now only be a Home Depot shopper. Shame on Lowe's. Their staff definitely needs Facepalm more training and compassion.
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1 comment
Anonymous
#1541535

I will never do business with Lowe’s again sorry this happened

Review
#1331761 Review #1331761 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Hornell, New York - Poor customer service on warranty

2.1
Details
Sept. 17, 20176. I purchased a Husqvarna lawn tractor. It currently has 35.5 hours. This afternoon I could not get it to start. It will crank, just wont turn over. Ran the battey down and put the battery pack to it. Still wont start. I called the 888 number. The lady said she could not see my purchase on "my lowe's" card. So I called the local store. The lady at the service counter said she would transfer me to the dept that handles the local service. After 15 minutes, Daniel answered. He found the purchase on "my lowe's card. He said that the mower has a 3 year warranty but because I did not purchase the extended warranty I would have to bring the mower to Lowe's and they would send it off to be repaired. In the meantime this disabled veteran would have to push mow just over an acre of grass while the mower will be out for god knows how long. I was under the impression that the local Lowe's store had qualified service people to stand behind their products in the event of a failure. Looks like the biggest failure here was me. I should have gone to the local guy who makes house calls and even loans me a rider in the event something can't be fixed on site. Lowe;s, you burned me once, but never again!
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2 comments
Anonymous
#1499061

why would you think Lowe's has a service department?

HandyBlackbird
#1498742

A follow up to my post. I called the local dealer/service shop.

I explained what was going on. He was here within 15 minutes. There was a problem with the fuel system. He said it's common with this brand of tractor.

Charged me $135.00 and my mower is running within an hour.Up yours lowes!

I will be paying off my lowes card tonight and closing the account. I would rather drive 50 miles that spend another dime with you.

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Review
#1278390 Review #1278390 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Very frustrated and done with lowes
Reason of review
Warranty issue
Loss
$1800
Preferred solution
Let the company propose a solution
Tags
  • Lawn Tractor Warranty Non Service

Lowes in Clifton Park, New York - Absolutely terrible

Took 3 weeks longer than they were supposed to and it was the wrong carpet. Bunch of *** work there. The process to even talk to someone was awful. DONT EVER DEAL WITH THESE IDIOTS!!!!!
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Review
#1396853 Review #1396853 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Oneida, New York - Complaint

1.0
Details
My husband who is a Vet was declined the Vet discount yesterday, because he was NOT registered in the Rome store. He has the card all the info. I can't believe it!! We have done business with this company ever since the Vet Cards came in to view. We shop @ the Utica,N.Y. store, with out any issues. A Vet is a Vet. It saddens me to think, that they are treated this way. All stores should honor these cards, with out being registered at all of them. One store, I think would be enough. It should be in the computer the same to honor them. Laurie & Vince Carey
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2 comments
Anonymous
#1484322

Well if you choose to go to a different retailer, you don't get a discount period.Now what may not of be explained to you, is your Vet status needs to registered, it takes 30 seconds at any customer service terminal.The reason is to speed the check out process for the3 customer, before you had to wait for a manager to give a price based over ride. Now it is automatic.Stores are now, required to not allow at register overrides.

PeriodicBird
#1484477
@Anonymous

Thanks so much for the info. That was never explained to us. Thanks again!

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Review
#1259719 Review #1259719 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Vet card not honored
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Medford, New York - Saturday Afternoon, Only 1 Register open, With Incompetent Employee!!!

1.0
Details
We shop at Lowes a lot. We spend on average around $2000 a year at the Medford, Long Island store, #1189. Yesterday 11/18/17, THE LAST SATURDAY BEFORE THANKSGIVING, I went to Lowes store #1189 to purchase 3 plumbing parts at 11:36 AM. My first problem was their Self-Checkout, it locked-up, because it said I removed an item from the bagging area, which I DID NOT!!! I asked for assistance, but their incompetent employee, who was supposed to be working the area, started assisting other customers who arrived AFTER MY REQUEST FOR ASSISTANCE!!! I then I went over to Terminal 09, the ONLY CASH REGISTER OPEN!!! The other incompetent employee, who was working the register, could not get the Public Address system working so that she could call for a price check for the customer in front of me. After 5 minutes of watching this incompetence, I had to repeatedly ask her to call for a Front End manager for help, instead of standing there like a DEER IN THE HEADLIGHTS!!! Bottom line, on a busy Saturday, just before a major holiday, the LOWES MANAGEMENT TEAM, chose to place ONLY 2 of the MOST INCOMPETENT EMPLOYEES they HAVE AT THE STORE TO RUN THE CASH REGISTERS AND CREATE A LONG LINE AT CHECKOUT!!! Their Front End Manager should be TERMINATED!!! And the other 2 incompetents should also be TERMINATED. Either way, none of them should be working at LOWES!!! Bottom Line: I will NEVER SHOP AT LOWES AGAIN!!! I will either go to Home Depot, or the local plumbing or electrical supply houses, or the multiple lumber yards in the area for lumber...But NEVER AGAIN LOWES!!!
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2 comments
Anonymous
#1393938

"incompetent

In my experience, people who use this word usually have little to no REAL self-esteem. They're very unhappy and have no problem spreading that to anyone around them including family members who for economic reasons are sticking with you.

Other family members typically hope you don't show up to family affairs knowing your presence is like a wet blanket.

"Preferred solution: Front End Manager TERMINATED!!! FOR $500 worth of aggravation..

I didn't like: Incompetence."

So you would want a person to lose their job because you don't like incompetence. Golf Foxtrot Oscar Hotel With that noise.

Please keep your dark cloud self and home and remember there's a pill that can help with your condition. Just check with your doctor to see if your heart(if you have one) is healthy enough.

Anonymous
#1393756

A $500 purchase at a store that you shop at a lot but only spend 2k a year? Wow, why didn't they roll out the red carpet for you?

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Review
#1133894 Review #1133894 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Incompetence
Reason of review
Poor customer service
Loss
$500
Preferred solution
Front End Manager TERMINATED!!! FOR $500 worth of aggravation.

Lowes in Orangeburg, New York - PRIMO water bottle SCAM!

1.0
Details
We have used Primo 5 gallon water from Lowes for years. Now after remodeling the kitchen we no longer need a water cooler. So returning all our empty bottles and globs of tickets for previous bottle returns to Lowes for a deposit return was the next step right? Not according to Lowes. Lowes tells me now that the deposit I paid for years on PRIMO water bottles is not a deposit and i do not get any money back for the bottles. Really? Every cashier over at Lowes told me it was a deposit whenever i bought a new bottle. What a total SCAM. You should be ashamed of yourself. Word of mouth and social media is a very powerful tool! NEVER AGAIN LOWES! Back to Home Depot! For everything!
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1 comment
Anonymous
#1378604

should've read the fine print like this:

"THIS IS NOT A DEPOSIT PROGRAM. NO CASH GIVEN FOR RETURNED BOTTLES.

RECYCLE CREDIT CAN ONLY BE USED FOR PURCHASE OF A PRIMO WATER BOTTLE AT

THE CHECKSTAND. YOU OWN THE BOTTLE."

you needed to turn in old one each time you went in--not save them up--they not like the old 16 oz glass soda bottles...

Review
#1110795 Review #1110795 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Primo water bottle deposit return scam
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes reviews

Lowes in Yonkers, New York - Great staff member!

Was unable to find anyone to help,but, then a gentleman asked if he could help me! First time this has happened as I was in your store 2 times before, and could find no one to help. His employee tag showed his name was Michael and he knew exactly how to locate what I needed! Have told my friends to please go to Lowe’s again, because they do help you!!!!! It’s virtually impossible to fins people like Michael in these stores today. He is an asset to your company! Thank you, I.Peters Store 3305 - trans# 11068099 {{Redacted}} Trying to complement a staff member does not require 100 words,time to update your website!
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Review
#1140586 Review #1140586 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Excellent staff member
Reason of review
Good customer service