State: New York Product: Lowes Customer Care Clear all filters (18 of 460 reviews match)
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ONE HR LATER A MANAGER ASKED IF I WAS WAITING FOR SOMETHING. HE WENT TO CHECK ON THE ITEM. THIRTY MINUTES LATER HE GAVE ME THE THUMBS UP AND SAID THAT THEY WERE WORKING ON IT. 15 MINUTES LATER I LEFT WITHOUT MY ITEM. GOOD WORK BROCKPORT NY LOWES YOU SUCK!! LOOKS LIKE...
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Review
#1064489 Review #1064489 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Latham, New York - False Advertisement

1.0
Details
Lowes had totes on sale. I bought a total of 24 & was able to get free shipping because it was over $50. A couple days later, I get an email that my order was cancelled. I called the 800 # & wasted 30 minutes talking to Carla who assured me that my order was NOT cancelled & my items would be shipped. I call today & was told that in fact my order was cancelled due to a pricing glitch on their website & they won't honor the promotion that they were running. Horrible, horrible customer service!! I will NEVER shop at Lowes again & we have alot of home improvements in our near future - HOME DEPOT it is!
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Review
#969976 Review #969976 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
My Mother is in a Burn Unit ICU as she was in a horrific house fire and has lost everything and Lowes would not place my Mothers card on hold or cancel it without a written letter. This is disgusting and I am taking legal action for stress and anxiety they have caused...
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3 comments
Anonymous
#1245186

Sorry to hear about your Mother. From my experience, Lowe's is not the bank.

They do not have any authority to do anything with consumer credit. It is an agreement between the consumer and the lending company. Maybe you contact the lending company who does control the credit account.

Good luck and God bless.

I can't speak to the Rudeness of the two ladies.

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Review
#951944 Review #951944 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Brain dead employees
Reason of review
Return, Exchange or Cancellation Policy

Lowes in Rome, New York - Unhappy customer

1.0
Details
i was shopping on line for a BUNN coffee maker on the lowes website i found just what i wanted and then i was so glad when i went to check out it said that i could go to the store and pick it up today10/30/2016,that there was 5 available at the ROME store and ready for pick up today.Then i drove a half an hour to go to your store in ROME,NY. i ask where i could find the coffee makers the man told me they don't sell coffee makers anymore. I explained to him that i saw it on the computer so he looked it up and found just what i told him.he went to talk to the manager.When he came back he said i was correct there are 5 of those coffee makers in the store but he couldn't sell me one because he was saving them for black friday.I was dumbfounded , i told him" that is false advertising "he said well mame i can't sell it to you.i can understand that but your web site said plainly there were 5 of them available TODAYfor pick up at your store .I buy all my appliances at your store ,i meant I have in the PAST not any more.I wil be contacting the attorney general on this matter it is plain and simple false advertising.Pissed off,Ruth Vanderworken ,11264 rt 13 box 13,westdale ny,13483
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Review
#946240 Review #946240 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Rude manager understanding flooring staff
Reason of review
false advertising
Preferred solution
MINE IS TO CALL ATTORNEY GENERAL AND LET THEM HANDLE THIS

Lowes Customer Care Review

3.3
Details
Im standing here next to grills and not one employee has stoped to ask me if i need help
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Review
#916321 Review #916321 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review

1.4
Details
The worst... never again... small bath and kitchen project to be finished Aoril 2016 it Labor day Weekend! !!Still not done.... wrong orders...unprofessional, double charges.. no invoices,unorganized, shoddy contractor and work, had to be redone 3 times!! terrible customer service. No communication NEVER again.... and i will tell all know to stay AWAY...
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Review
#910060 Review #910060 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.6
Details
THE WORST RUN STORE I'VE EVER EXPERIENCED. THE OFFICES IN NC SHOULD BE PISSED. THE VINCENNES INDIANA STORE 1610 HAS GONE STRAIGHT TO ***. YOU CAN NOT FIND ANYONE TO HELP YOU. THERE IS NO ONE ON THE FLOOR. NO COVERAGE SCHEDULED . SO MYSELF ALONG WITH SEVERAL OTHER...
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1 comment
Anonymous
#1214985

What happens when your expenses are higher than your income? Kids can't eat right?

No roof under their head right? No clothes for their back?

Like customers love to point out YOU pay the wages. If YOU ain't paying people aren't going to work for free because of the reasons that I just listed.

Review
#901198 Review #901198 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Monroe, New York - IS THERE ANYBODY HERE TO HELP ME ?

Lowes (and Home Depot) never seem to have anybody in the departments to help you.You stand around a department waiting then an associate says ill get you someone and you continue to wait wait wait. Also, Lowes in Chester NY use a very poor shipping company.It took 5 weeks my flooring order to come in and the shipping company said t 1) we will only keep your order foe 2 weeks, after that you have to pay storage fees & we need 48 hours notice for a change of delivery date. At least they make it cohesive to match up w the poor customer service in their stores.
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Review
#836165 Review #836165 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service