State: New York Product: Lowes Delivery Service Clear all filters (16 of 321 reviews match)
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I ordered R-13 insulation from lowes.com over 4 weeks ago, was given an estimated delivery date of 10/3 and still haven't received the insulation yet. Lowe's continues to blame the vendor, but I placed the order with Lowe's, they are responsible for fulfilling that...
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1 comment
Anonymous
#1584793

Do you understand that retail stores don't manufacturer the products they sell? If their suppliers are late in shipping they can't go out in their warehouse and whip up a batch of insulation for you.

All they can give you for expected due dates is what their supplier tells them.

They have no way of knowing if there will be additional delays in their delivery. If you need it now, cancel the order and find another store that has what you need in stock.

Review
#1384836 Review #1384836 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes in Saratoga Springs, New York - Terrible Service

They gave me a 4 hour window for when they would deliver the supplies, and I left work early and waited a few hours and NOTHING CAME. These idiots couldnt even call to let me know my order was delayed. They sent an email after the fact. They dont care about the customer. Go with another company if you can.
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Review
#1365751 Review #1365751 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Commack, New York - Horrible

1.0
Details
I purchased appliances for my new kitchen in 8/06/18 and i got confirmation the delivery date will be 08/22/18 so I called postponed delivery to 09/11/18 today I got email stating my delivery date is 10/25/18 so I called explain I need my appliances by September because I’m remodeling my kitchen they don’t care they bunch of jerks
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Review
#1324785 Review #1324785 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in New Hartford, New York - Still waiting

1.5
Details
4/29/18 purchased a frog and matching dishwasher. Agreed and waited for 3 weeks to get both delivered. Frig came. Wrong one. They came back to change out. Never brought the dishwasher. It is now nearly two months. On 6/29/18 it will be.
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Review
#1286819 Review #1286819 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Newburgh, New York - Refrigerator never delivered

5.0
Details
Took 3 weeks to get a refrigerator delivered and it never arrived. Spent 6 hours waiting. Numerous phone calls to the store and also the delivery company, which meant hours on the phone. I was told several times it was on the truck, but driver was late. After reaching corporate Lowes i find out it was never put on the truck. Lie after lie from lowes customer service. Beyond furious with this shoddy service.
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Review
#1265613 Review #1265613 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
2.5
Details
Lowes - Took the day off from work - they never showed up
I went to the Lowes Webster, NY store on 4/16/2018 to finalize my decision on which refrigerator to purchase. On Tuesday 4/17/2018, I made my decision and called the same store and placed an order for a Whirlpool WRT518SZFM. I received an email on 4/18/2018 confirming...
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Review
#1241973 Review #1241973 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Birds flying through their store
Cons
  • Waiting for a delivery that never happened
  • Virtually no response from lowes
Reason of review
Poor customer service
Loss
$320
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE
1.0
Details
Don't ever order a refrigerator from Lowe's. Went there on a Sunday I was told it would be delivered on Friday. Due to a snow storm it they cancelled the delivery which was ok. Thursday night I was charged for the refrigerator. They told me they would call and...
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Review
#1203871 Review #1203871 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes Delivery and follow up SUCKS!!

1.5
Details
Lowes Sucks, ...have been trying to have a dryer delivered multiple times, no calls when they cancel the order, reordered twice , rescheduled twice....no calls, no one picks up customer care line..LOWES SUCKS!!! {{Redacted}}
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Review
#1143731 Review #1143731 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • No customer service
Reason of review
Problem with delivery

Lowes in Oneonta, New York - Delivery service a joke

1.0
Details
Was given 8:00 am delivery time only to have it changed to 3:30-5:30. Spoke with manager about getting earlier time due to family plans so she changes it to 2:00-4:00. Now changed from 3:30-5:30. So much for my plans. Sick of hassle I get to just get what I paid for delivered. I will no longer do business with them. Do not go here unless u want a hassle. Thank you lowes for screwing up important plans. They do not care for their customers...only their money.
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Review
#1126163 Review #1126163 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Delivery Service Review

3.5
Details
Still waiting a month after dishwasher was ordered. No contact from lowes. Called them and they had no excuse for wait time. Spent thousands on several lowes purchases and installations. Home Depot from now on. Still washing by hand.
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Review
#948278 Review #948278 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service