State: New York Product: Lowes Delivery Service Clear all filters (16 of 335 reviews match)
filters
State:
City:
Show
Product:

Lowes in Albany, New York - Don't choose Lowe's for your insulation order

I ordered R-13 insulation from lowes.com over 4 weeks ago, was given an estimated delivery date of 10/3 and still haven't received the insulation yet. Lowe's continues to blame the vendor, but I placed the order with Lowe's, they are responsible for fulfilling that order, keep giving me information that is incorrect and don't seem very motivated to complete the order or "make the customer happy." Multiple times I have been told someone would call me back and no one has; multiple times I have been given delivery dates which have come and gone with no delivery of the insulation. On top of that, Lowe's has billed my credit card already! That charge will clearly be contested.
View full review
1 comment
Anonymous
#1584793

Do you understand that retail stores don't manufacturer the products they sell? If their suppliers are late in shipping they can't go out in their warehouse and whip up a batch of insulation for you.

All they can give you for expected due dates is what their supplier tells them.

They have no way of knowing if there will be additional delays in their delivery. If you need it now, cancel the order and find another store that has what you need in stock.

Review
#1384836 Review #1384836 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes in Saratoga Springs, New York - Terrible Service

They gave me a 4 hour window for when they would deliver the supplies, and I left work early and waited a few hours and NOTHING CAME. These idiots couldnt even call to let me know my order was delayed. They sent an email after the fact. They dont care about the customer. Go with another company if you can.
View full review
Review
#1365751 Review #1365751 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Commack, New York - Horrible

1.0
Details
I purchased appliances for my new kitchen in 8/06/18 and i got confirmation the delivery date will be 08/22/18 so I called postponed delivery to 09/11/18 today I got email stating my delivery date is 10/25/18 so I called explain I need my appliances by September because I’m remodeling my kitchen they don’t care they bunch of jerks
View full review
Review
#1324785 Review #1324785 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in New Hartford, New York - Still waiting

1.5
Details
4/29/18 purchased a frog and matching dishwasher. Agreed and waited for 3 weeks to get both delivered. Frig came. Wrong one. They came back to change out. Never brought the dishwasher. It is now nearly two months. On 6/29/18 it will be.
View full review
Review
#1286819 Review #1286819 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Newburgh, New York - Refrigerator never delivered

5.0
Details
Took 3 weeks to get a refrigerator delivered and it never arrived. Spent 6 hours waiting. Numerous phone calls to the store and also the delivery company, which meant hours on the phone. I was told several times it was on the truck, but driver was late. After reaching corporate Lowes i find out it was never put on the truck. Lie after lie from lowes customer service. Beyond furious with this shoddy service.
View full review
Review
#1265613 Review #1265613 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Webster, New York - Took the day off from work - they never showed up

2.5
Details
Lowes - Took the day off from work - they never showed up
I went to the Lowes Webster, NY store on 4/16/2018 to finalize my decision on which refrigerator to purchase. On Tuesday 4/17/2018, I made my decision and called the same store and placed an order for a Whirlpool WRT518SZFM. I received an email on 4/18/2018 confirming my purchase. On Monday 4/23/2018 I received a voice mail concerning the delivery. In a return call I made I was told my new refrigerator would be delivered on Thursday 4/26/2018. I arranged to take the day off from work. I received a phone call Wednesday evening 4/25/2018 telling me the “delivery window” for my new refrigerator would be a 4 hour window centered around 3:00 pm Thursday 4/26/2018. At 2:34PM Thursday 4/26/2018 I received a call from someone identifying them selves as a Lowes delivery truck person, telling me that my new refrigerator would be delivered within 30 minutes. I removed all food from my working though VERY loud refrigerator so that it could be set aside, and the new one put in its place. As one, two, three hours went by with NO further contact, I contacted Lowes. I was surprisingly told that my old refrigerator was to be picked up today, Thursday 4/26/2018, and my new refrigerator delivered on 4/29/2018. I was shocked that no one from Lowes would do ANYTHING to retain my business, other then say “we’re sorry”. I can go to Rochester, NY small claims court, file a small claims lawsuit for a $10 fee, for 1) cost of my loosing a day of work, 2) loss food due to your telling me the delivery was 30 minutes away. Lowe’s options would be 1) send an employee to argue against my claim, perhaps paying that person $10 an hour for the 20 minute drive there, the 20 minute wait until my case is heard, the 20 minute argument, and the 20 minute return drive. So, perhaps $20 for that persons time. Then there’s the chance I’d win my case. Or 2) you could ignore the small claims suit, and I would win by default. And still, NO ONE from Lowes company will do anything more then say “we’re sorry”.
View full review
Review
#1241973 Review #1241973 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Birds flying through their store
Cons
  • Virtually no response from lowes
  • Waiting for a delivery that never happened
Reason of review
Poor customer service
Loss
$320
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE

Lowes in Elmira, New York - Refrigerator

1.0
Details
Don't ever order a refrigerator from Lowe's. Went there on a Sunday I was told it would be delivered on Friday. Due to a snow storm it they cancelled the delivery which was ok. Thursday night I was charged for the refrigerator. They told me they would call and reschedule never received a phone call. Got charged again for the same refrigerator on Monday morning, so now I'm out $3200 floating on the world called them they didn't even care. Canceled the order still didn't care called them again told me that it would be 3 to 5 days till I got my money back so I am out over $3,200 with $18 in my account and they don't care I love Lowes! (There's so much more to the store but I won't bore you)
View full review
Review
#1203871 Review #1203871 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes Delivery and follow up SUCKS!!

1.5
Details
Lowes Sucks, ...have been trying to have a dryer delivered multiple times, no calls when they cancel the order, reordered twice , rescheduled twice....no calls, no one picks up customer care line..LOWES SUCKS!!! {{Redacted}}
View full review
Review
#1143731 Review #1143731 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • No customer service
Reason of review
Problem with delivery

Lowes in Oneonta, New York - Delivery service a joke

1.0
Details
Was given 8:00 am delivery time only to have it changed to 3:30-5:30. Spoke with manager about getting earlier time due to family plans so she changes it to 2:00-4:00. Now changed from 3:30-5:30. So much for my plans. Sick of hassle I get to just get what I paid for delivered. I will no longer do business with them. Do not go here unless u want a hassle. Thank you lowes for screwing up important plans. They do not care for their customers...only their money.
View full review
Review
#1126163 Review #1126163 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Reviews

  1. 885 reviews
  2. 502 reviews
  3. 374 reviews
  4. 168 reviews
  5. 84 reviews
Lowes reviews

Lowes Delivery Service Review

3.5
Details
Still waiting a month after dishwasher was ordered. No contact from lowes. Called them and they had no excuse for wait time. Spent thousands on several lowes purchases and installations. Home Depot from now on. Still washing by hand.
View full review
Review
#948278 Review #948278 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service