Fence purchase and install | Lowes in Brockport, New York

3.5
Details
Joe the fence salesman was a very nice guy, However, it took over 4 weeks for install and on the day they dropped it off i noticed the gates that were suppose to be 5 feet wide were small. The installer said they were the wrong size. They showed up with 4 feet gates but i could not wait with 2 dogs. Installer Chinappis said they could make an 8 foot gate out of the 2 4s and for 250. more dollars get me a 5 foot gate so i really had no choice. Lowe's told me they would make it right and that i would receive a call from corporate which still has not happened a week later.When it was done i checked it all later that day and they had completely forgotten to use fence ties to the poles on an entire side. my dogs would have only had to push and the fencing would lift right up. If i had to do again i would not use Lowe's but a professional fence company. The installer was a landscape and fence company but their work was shoty. How in the world do you forget fence ties. Also i should not have had to pay an extra 250. I do like having the 8 foot gate on 1 side and 5 ft on the other but the point is i was forced into that decision or wait another several weeks maybe. I did not feel like the fence company owner really cared.
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Review
#1328314 Review #1328314 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality
Loss
$250

Fence install gone bad | Lowes in Garden City, New York

1.0
Details
I hired Lowe’s for my outdoor fence project. They came measured can me my drawings I approved and paid in full. My order was dropped off then an installer came 2 days later. Well I don’t have enough fencing in short by 3 sections no hardware fir my gates and no caps. Silent 2 1/2 hours calling and no one can help me. Called Georgia also. Well 3 days have gone by and everyday I call day the story to whoever answers the phone I’m tired of saying the same thing and then me and nobody could help me . The big problem here is that I have an inground pool and now I have three sections of fence open anybody could walk into my backyard I have no gates to keep people out it’s a huge liability issue and no one seems to care at Lowe’s they did not give me all the merchandise that was specified on my purchase order Norre The big problem here is that I have an inground pool and now I have three sections of fence open anybody could walk into my backyard I have no gates to keep people out it’s a huge liability issue and no one seems to care at Lowe’s they did not give me all the merchandise that was specified on my purchase order. They simply told me that they forgot to bring it that’s the bottom line so now I’m sitting here I have to wait another week for the installer because he’s busy to come back and finish my job . I can assure you I will never use Lowe’s Again. Worst customer service award.
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Review
#1262521 Review #1262521 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service

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