State: New York Product: Lowes Manager Clear all filters (13 of 292 reviews match)
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1.8
Details
After spending about $10,000 in the Ogdensberg, NY store this August (2018) we've experienced the most unorganized, unprofessional service. We ordered a carpet installation for a rental house in July from Lowe's mainly because they were running a special deal...
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1 comment
Anonymous
#1586763

You get what you paid for. They were trying to work with you.

Oh FYI, saying you've spent X amount of money doesn't get you anything special. If anything it sets a bad reputation on yourself as the guy who thinks he's entitled to special treatment.

Review
#1379919 Review #1379919 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Lack of communication between employees
  • There was so many problems and nobody to help
  • Lowes employees not returning calls
Reason of review
Poor customer service
Loss
$1400
Preferred solution
Never use Lowes Again
Tags
  • Flooring
1.9
Details
Lowes does not take returns after 90 days and home depot does with no problems- greg henry told me well thats lowes policy and i should shop at home depot - never going back. I spend over 10k-20k per year on materials for renovations - i am now home depot only shopper.
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4 comments
Anonymous
#1716178

The worst store in the UnitedStates

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Review
#1141205 Review #1141205 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Return, Exchange or Cancellation Policy
Dear Sir/Madam, Actually, to work for one of the biggest brand names in the Market as Lowes suppose to be an honored and must make sure the clients are always happy and satisfied with the service because the challenging in the Market is very touch nowadays. I'm one of...
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3 comments
Anonymous
#1308753

An experienced Kitchen & Bath contractor will not begin a full remodel until all materials are on site and inspected for fit and

possibility of any damage on your product. Just an unfortunate situation.

The store doesn't have control over shipping and/freight in most cases.

Relax!

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Review
#1023533 Review #1023533 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Late delivery
  • Unprofessional management
Reason of review
Order processing issue
Loss
$612
Preferred solution
Deliver product or service ordered
Tags
  • Dismissive To Customers

Lowes Manager Review from Yonkers, New York

3.5
Details
Vincennes Indiana What a sorry store. It was full of happy hard working employees a year ago. Well that's all over. This so called store manager Martin Wagner has destroyed the entire staff. I have heard & witnessed horror stories from longtime & former employees. With all I've personally witnessed & add on employee abuses, this so called manager continues to VIOLATE FEDERAL LABOR LAW & EXTREME VIOLATION OF EMPLOYEE CIVIL RIGHTS. Evidently HOME CORPORATE OFFICES are not aware of his extreme abuse of power. I've watched many friends & friends children's schedules disappear from one day to the next. Schedules changed in mid shift. Longtime loyal employees lives being flipped just because he thinks he can. Guess what I'm going to encourage every single person I know to file a lawsuit or join a class action against this out of control Nazi. Several that have experienced a medical issue have been treated as if they are at fault, then their schedule is modified to the point of nonexistence or to the point they quit. Due to this one horrible manager I will propose a full on boycott of this store , there are plenty of other stores to purchase the exact same products at just steps away. This is a very sad situation that has been allowed to happen. Shame on you. Shame on you for allowing this loose canon reek havoc on good people & a loyal community. 3 assist store managers have quit since this man has arrived. Once a store full of happy loyal employees that loved their job, loved the company. To despising it. Something is seriously wrong. My suggestion is a full investigation. And speaking with current & past employees without Martin's threatening influence hanging in the air. Regards An Extremely Angry & Disappointed Former Customer. AGAIN YOU SHOULD BE ASHAMED.
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Review
#900541 Review #900541 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes in Brooklyn, New York - Wost experience ever!

1.0
Details
I came to store and was told to order item online. Went home, made the order in a week got an email and voice mail confirmation for pick-up. When I came to store - order was not there, Customer Service unapologetic and when I ask to call manager, rep just was laughing in my face. I came to store and was told to order item online. Went home, made the order in a week got an email and voice mail confirmation for pick-up. When I came to store - order was not there, Customer Service unapologetic and when I ask to call manager, rep just was laughing in my face.
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Review
#683858 Review #683858 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Order processing issue

Lowes in Big Flats, New York - So called Managers are less than antiquate

Worked at Lowes for a few years, average pay, terrible benefits, managers didn't have a clue, we actually asked 4 managers the same question and all had a different answer... Schedule you to work a closing shift then have you open the next day, not too smart on safety. Would over schedule deliveries and expect the drivers to work overtime. Will not allow you to use your vacation time when you want and will not allow you to be off more than 9 consecutive days in a row. Give you sick time but if you use more than 5 days in a rolling year they write you up. Managers at our store were sexting hourly employees and when turned in for it the HR manager looked the other way. Glad I am out of there, will never return, good luck and good riddance.
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2 comments
Anonymous
#1002532

I have to agree with the part of asking questions. Everyone of them will give you a different answer so know who is over you at the time so you do it their way.

Anonymous
#1001370

I find it ironic that you talk about how the managers didn't have a clue yet you misspelled adequate. :)

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Review
#642836 Review #642836 is a subjective opinion of poster.
Service
Lowes Manager
Been a customer for years and never had a complaint Spent thousands always been satisfied Bought a hot water heater 3 or 4 days ago was told while loading it box was opened because it was on a shelve brought it home contractercame to install it was highly damaged took...
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Review
#616773 Review #616773 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Damaged or defective
1.0
Details
Lowes of Catskill and Lowes' contractor David Bacucci of Country Mtn. Corporation are guilty of negligent misrepresentation of Bacucci being a qualified roofer who was fully insured and vetted by Lowes to perform roofing resulted in extensive property damage and...
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1 comment
Anonymous
#1039666

If you contract with Lowe's to do a job and the job or the installer go bad, we, Lowe's will make good on our commitment to get the job done right.

But if you sign a contract with one of our installer and not with us, that's between you and him and not with us.

If you want to directly with one of our independent contractors and leave us out, because you thing you can save money, that's on you.

The main reason you would go through us, is for the safe guards we bring to the table. When you sign a contract with a company, that's not Lowe's you can't expect Lowes to honor someone else's contract.

Review
#609120 Review #609120 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Home improvement services
Reason of review
Poor customer service
Loss
$15000
Preferred solution
Let the company propose a solution
Today we had to pick out items for our new kitchen remodel and had to take our 5 lb toy poodle with us because of the contractors in the house. It was a sub zero day so we couldn't very well leave the dog in the car, and instead carried him into our neighborhood Lowes....
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6 comments
Anonymous
#958702

MizMolly, ALL Lowe's have posted on the front door as you enter "NO PETS ALLOWED. SERVICE SOGS ONLY." The fact you think pets are "welcomed" in Jacksonville means no one is enforcing the rule. When I see a dog in a cart where I work, I walk the other way.

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Review
#599939 Review #599939 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Product
Reason of review
Poor customer service
Preferred solution
Be aware of your customer's individual needs

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
Brooklyn - Kings Plaza, NY "Garage Door 16'x7' " Curbside delivery Only Expecting a delivery on the week of May 20th. Called a week ahead of time to confirm. confirmed delivery for May 22. Told me, they would call the night before. Received no call. Called the...
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3 comments
Anonymous
#833093

Hate to burst your bubble but the manufacturer was actually delivering that door. If the store had received a 16ft door by the time you got it it would have likely been folded in half twice over.

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Review
#489410 Review #489410 is a subjective opinion of poster.
Service
Lowes Manager
Loss
$1000