State: New York Product: Lowes Manager Clear all filters (14 of 297 reviews match)
filters
State:
City:
Show
Product:
1.0
Details
Dear Lowes Management at 0530, You are the worst supposed “leaders” I have ever had. Which is to say, you aren’t leaders. You are vindictive, spiteful, hypocritical, and hyper critical. You don’t support your team. Because you don’t have a team. You are dictators...
View full review
Review
#1616960 Review #1616960 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution

Lowes in Ogdensburg, New York - Worst experience in 27 years as a contractor.

1.8
Details
After spending about $10,000 in the Ogdensberg, NY store this August (2018) we've experienced the most unorganized, unprofessional service. We ordered a carpet installation for a rental house in July from Lowe's mainly because they were running a special deal for free installation. They told us that they use a third party company to come out physically to the house to measure the rooms and that they would contact us within 3 days of the order being placed at Lowe's. After 2 weeks we contacted Lowe's about the contractor coming to the house and we were informed that the order was never placed. Then we were told that the deal for free installation has passed. We then pointed out that we had ordered installation prior to the end of the deal. With that being said, the employee stated that it wasn't for the type of carpet we ordered. Someone in the department found the original display that allowed the discount for our original order. Finally, a contractor contacted us and set up an appointment to measure the rooms and stairs. From there, we hadn't heard from Lowe's in about A week. We con The original timeline we were quoted work should be done in the third week of August. well that never happened then we were told September 4th thru 7th but we were promised that the employee could get the installation installed way before then so our rental would be ready for the tenant by the September 1st. In the Middle of August, the third party installer(service pro) called us with an installation date of mid October. After numerous phone calls and trips back and forth from Lowe's to get this straightened out we lost our prospective tenant. The third party company, ServicePro, hired a contractor to put in the carpet and it was installed on September 14th. However, they only had orders for 2 bedrooms and not the stairs. They also informed us that they would refuse to put Berber carpeting on the stairs anyway which is what we ordered for the installation. They installer also informed us that Lowe's makes mistakes like this numerous times. After they installed the carpet (unsupervised) we found the closet bi-fold doors not replaced and one was broken. After numerous calls and yet another trip to Lowe's, they agreed to give us a higher quality carpet for the stairs gratis. So they had to send out someone to measure yet again Unfortunately, after speaking with the installers, the date of installation would be past October 1st where we already had a new tenant moving in. At this point, we picked up the carpet from Lowe's and hired a local installer. After such a circus, we unfortunately decided to not patronize Lowe's in the future. The lack of help with this situation was unbelievable. The store Manager, Angel, said there was nothing he could do. It's a bad situation all around because I believe when the store has such a problem with communication, bashing and name blaming amongst its employees themselves and also outside contractors, the manager should want to resolve such a situation so as not to repeat it in the future. We've made 7 trips to Lowes over this mess; thirty-five minutes each way. Over 8 hours of driving for unprofessional lack of service. Mike MSADK LLC My Lowes card # {{Redacted}} (that I no longer need)
View full review
1 comment
Anonymous
#1586763

You get what you paid for. They were trying to work with you.

Oh FYI, saying you've spent X amount of money doesn't get you anything special. If anything it sets a bad reputation on yourself as the guy who thinks he's entitled to special treatment.

Review
#1379919 Review #1379919 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Installation people
  • There was so many problems and nobody to help
  • Lack of communication between employees
Reason of review
Poor customer service
Loss
$1400
Preferred solution
Never use Lowes Again
Tags
  • Flooring

Lowes in Yonkers, New York - Store manager doesnt care about customers

1.9
Details
Store manager greg henry is the more arrogant people i have ever met. Lowes does not take returns after 90 days and home depot does with no problems- greg henry told me well thats lowes policy and i should shop at home depot - never going back. I spend over 10k-20k per year on materials for renovations - i am now home depot only shopper.
View full review
4 comments
Anonymous
#1716178

The worst store in the UnitedStates

Anonymous
#1464944

So because YOU can’t find the time to return your item within one month of purchasing it, Lowe’s now gets to be punished by you for YOUR laziness. Are you unable to read??

It CLEARLY states the time frame for returns ON THE RECEIPT!! So please tell us all WHY you feel Lowe’s is bad for following their return policy?? I hate to burst that rosey bubble but Home Depot has the exact same return policy. 30 days.

So in 360 hours that they are open in a one month timeframe you couldn’t find the time to return your items? It sound like you are the real problem and not Lowe’s. Grow up and move on you did this to yourself 100%. You’re just mad that you couldn’t get your way and because they stuck to their policies YOU feel you need to punish THEM for telling YOU NO!!

You’re acting like a teenaged little girl. It must be your training bra riding up on you.

Anonymous
#1464933

Why Just Why, If thats the policy then follow it. They made the rule for a reason just like Anonymous said, what if they made that a part of the policy so the item to still be sellable.

Anonymous
#1399926

Stores have policies like this for a reason. People like you let excess products sit around a job site, garage or wherever collecting dust and paint overspray for months and then bring them back after they have been discontinued and replaced with other items or in a condition no one would want to pay full price for. Quit buying more than you need and if you do bring it back right away while it is still in a sellable condition.

View more comments (3)
Review
#1141205 Review #1141205 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Return, Exchange or Cancellation Policy

Lowes in Woodmere, New York - Complaint about a manager his name is Mr. Woody branch 253-01Rockaway Blvd Rosedale, NY 11422

Dear Sir/Madam, Actually, to work for one of the biggest brand names in the Market as Lowes suppose to be an honored and must make sure the clients are always happy and satisfied with the service because the challenging in the Market is very touch nowadays. I'm one of the clients had a very bad experience with Lowes and will never ever deal or purchase any products anymore even it is for free. I will deal from now an later one with HomeDepot because it is very important to deal with professionals and not *** service. The reason of this complaint bout this manager (Mr. Woody). He is unprofessional and does not deserve to be a manager. I placed an order for a stand shower on 03/03/2017. I received an email that will arrive to the store on 03/14/2017 for pick up. I find Mr. Ryan is calling me on 03/13/2017 to inform me the vendor has a delay schedule and will be unable to deliver the stand shower on 03/14/2017!!! i said you are call me on 13th and i suppose to stop by tomorrow to pick up my product. The harm I got from the UN-experienced, careless and unprofessional of customer service of Mr. Ryan and management of Mr. Woody as follows: 1- Licensed contractor will demolish the whole Bathroom and will cost me $7,000 i paid him in advance $4,000. The agreement that will start on 03/16/2017 which never happened because the stand shower will not arrived to the store! 2- when i inform the Contractor that he can not start on 03/16/2017 he rescheduled me the first week on September because he is booked! and of course the $4,000 will stay with him 3- I canceled the Hotel reservation since i booked 8 days in a hotel till he finishes. 4- I am leaving the country on vacation 03/28/2017. everything was messed up because there is no coordination from lowes management with the vendor who deals with at a Daily base. if you as Lowes are unprofessional don't expect to deal with a professional vendors. I'm very upset with my bad experience and if no one who cares about Lowes reputation I will cancel my order and I will go to HomeDepot and i will contact the Media , channel 4 and channel 7 to give them a clear picture about my experience with Lowes and pretty sure they will take it from there. My name is Ayman Antoun you can reach me at (718)3950890
View full review
3 comments
Anonymous
#1308753

An experienced Kitchen & Bath contractor will not begin a full remodel until all materials are on site and inspected for fit and

possibility of any damage on your product. Just an unfortunate situation.

The store doesn't have control over shipping and/freight in most cases.

Relax!

Anonymous
#1307521

What kind of a fool are you? Most people would appreciate the fact that the store notified you there would be a delay in their order.

Lowes does not manufacturer the shower and can only give you expected delivery dates based on the information they are provided by the manufacturer. I don't know what you expect the store to do. If it isn't an item they have, they can't magically make one appear for you.

Whenever you are working on a project and delivery dates are critical buy a stock item that is in the store. Don't bad mouth a manger because he can't provide things that he realistically can't.

Anonymous
#1305822

Ayman Antoun :

You do realize that anyone reading this complaint, and it very well be someone who DOES NOT work at Lowes, now has your telephone number, and that person can call you?

Why would you leave your personal phone number on a website that anyone can use?

View more comments (2)
Review
#1023533 Review #1023533 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Late delivery
  • Unprofessional management
Reason of review
Order processing issue
Loss
$612
Preferred solution
Deliver product or service ordered
Tags
  • Dismissive To Customers

Lowes Manager Review from Yonkers, New York

3.5
Details
Vincennes Indiana What a sorry store. It was full of happy hard working employees a year ago. Well that's all over. This so called store manager Martin Wagner has destroyed the entire staff. I have heard & witnessed horror stories from longtime & former employees. With all I've personally witnessed & add on employee abuses, this so called manager continues to VIOLATE FEDERAL LABOR LAW & EXTREME VIOLATION OF EMPLOYEE CIVIL RIGHTS. Evidently HOME CORPORATE OFFICES are not aware of his extreme abuse of power. I've watched many friends & friends children's schedules disappear from one day to the next. Schedules changed in mid shift. Longtime loyal employees lives being flipped just because he thinks he can. Guess what I'm going to encourage every single person I know to file a lawsuit or join a class action against this out of control Nazi. Several that have experienced a medical issue have been treated as if they are at fault, then their schedule is modified to the point of nonexistence or to the point they quit. Due to this one horrible manager I will propose a full on boycott of this store , there are plenty of other stores to purchase the exact same products at just steps away. This is a very sad situation that has been allowed to happen. Shame on you. Shame on you for allowing this loose canon reek havoc on good people & a loyal community. 3 assist store managers have quit since this man has arrived. Once a store full of happy loyal employees that loved their job, loved the company. To despising it. Something is seriously wrong. My suggestion is a full investigation. And speaking with current & past employees without Martin's threatening influence hanging in the air. Regards An Extremely Angry & Disappointed Former Customer. AGAIN YOU SHOULD BE ASHAMED.
View full review
Review
#900541 Review #900541 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes in Brooklyn, New York - Wost experience ever!

1.0
Details
I came to store and was told to order item online. Went home, made the order in a week got an email and voice mail confirmation for pick-up. When I came to store - order was not there, Customer Service unapologetic and when I ask to call manager, rep just was laughing in my face. I came to store and was told to order item online. Went home, made the order in a week got an email and voice mail confirmation for pick-up. When I came to store - order was not there, Customer Service unapologetic and when I ask to call manager, rep just was laughing in my face.
View full review
Review
#683858 Review #683858 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Order processing issue

Lowes in Big Flats, New York - So called Managers are less than antiquate

Worked at Lowes for a few years, average pay, terrible benefits, managers didn't have a clue, we actually asked 4 managers the same question and all had a different answer... Schedule you to work a closing shift then have you open the next day, not too smart on safety. Would over schedule deliveries and expect the drivers to work overtime. Will not allow you to use your vacation time when you want and will not allow you to be off more than 9 consecutive days in a row. Give you sick time but if you use more than 5 days in a rolling year they write you up. Managers at our store were sexting hourly employees and when turned in for it the HR manager looked the other way. Glad I am out of there, will never return, good luck and good riddance.
View full review
2 comments
Anonymous
#1002532

I have to agree with the part of asking questions. Everyone of them will give you a different answer so know who is over you at the time so you do it their way.

Anonymous
#1001370

I find it ironic that you talk about how the managers didn't have a clue yet you misspelled adequate. :)

View more comments (1)
Review
#642836 Review #642836 is a subjective opinion of poster.
Service
Lowes Manager

Negligent misrepresentation of Lowes installer being qualified and insured

1.0
Details
Lowes of Catskill and Lowes' contractor David Bacucci of Country Mtn. Corporation are guilty of negligent misrepresentation of Bacucci being a qualified roofer who was fully insured and vetted by Lowes to perform roofing resulted in extensive property damage and economic loss. Lowe's was intimately involved in the purchase of roofing repair services, had a duty to us, promised that they only use reliable, skilled workmen who are fully insured for the work; that Lowe's breached this duty. When roofer caused extensive property damage due to careless work, it turned out insurance policy had roofing exclusion, contractor only insured to deliver appliances for Lowes. Not install roofing, yet on two occasions Lowes Specialist Lars White brought David Bacucci to property to provide roofing estimates and represented him as working for Lowes" "fully vetted by Lowes" and having "full documentation of insurance." Lowes Store Manager, Rodney Mata tendered he would file a claim with Lowes on our behalf to help with repairs from water damage when roofer left raw roof exposed during heavy rainstorm. Now 90 days later, Lowes claim agent Kelly Jo Hill has been totally unresponsive and combative regarding claim. I would never use Lowes home improvement services and will make sure to spread the word of their fraudulant business practices.
View full review
1 comment
Anonymous
#1039666

If you contract with Lowe's to do a job and the job or the installer go bad, we, Lowe's will make good on our commitment to get the job done right.

But if you sign a contract with one of our installer and not with us, that's between you and him and not with us.

If you want to directly with one of our independent contractors and leave us out, because you thing you can save money, that's on you.

The main reason you would go through us, is for the safe guards we bring to the table. When you sign a contract with a company, that's not Lowe's you can't expect Lowes to honor someone else's contract.

Review
#609120 Review #609120 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Home improvement services
Reason of review
Poor customer service
Loss
$15000
Preferred solution
Let the company propose a solution

Poor Service and Apathy From Catskll NY Lowes

Been a customer for years and never had a complaint Spent thousands always been satisfied Bought a hot water heater 3 or 4 days ago was told while loading it box was opened because it was on a shelve brought it home contractercame to install it was highly damaged took it back was credited but was lied talked rudely to by some one called joe who would not give last name The men who loaded it knew it was damaged Joe claimed he was an assistant manager and I asked to speak to the main manager Don't know what happened to lowes in catskill but am shocked at the apathy and lies Cant talk to a human Have no way of making formal complaint where it can be taken care of lindapshay@gmail.com
View full review
Review
#616773 Review #616773 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Damaged or defective

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Reviews

  1. 894 reviews
  2. 507 reviews
  3. 377 reviews
  4. 168 reviews
  5. 85 reviews
Lowes reviews

Lowes lost our business and it cost them thousands

Today we had to pick out items for our new kitchen remodel and had to take our 5 lb toy poodle with us because of the contractors in the house. It was a sub zero day so we couldn't very well leave the dog in the car, and instead carried him into our neighborhood Lowes. However, when we asked for help back in the appliance department, the employee told us it was company policy that no pets are allowed. I asked to speak to the store manager to see if we could get "special dispensation" given the circumstances, but the answer was still no. So, we left. Our dog got lots of love and attention in the other 7 stores we went to and by the end of the day, we had spent $4800 in appliances, $3600 in a countertop, and $400 in tile, and $100 in paint and supplies, all of which we probably would have bought at Lowes. But, the sad part is that because of their inflexibility in dealing with our needs, I am sure that is exactly how they do business in other aspects as well. So, they've lost our business forever. Lesson learned for both of us.
View full review
6 comments
Anonymous
#958702

MizMolly, ALL Lowe's have posted on the front door as you enter "NO PETS ALLOWED. SERVICE SOGS ONLY." The fact you think pets are "welcomed" in Jacksonville means no one is enforcing the rule. When I see a dog in a cart where I work, I walk the other way.

Anonymous
#958431

Pets are welcome at Lowes in Jacksonville, Arkansas

Anonymous
#953570

While I'm a pet lover, honestly, I would never take my pet in the car on a subzero day. That is irresponsible to your pet's life; what if your car broke down and you were stuck unable to warm your little dog?

It was not an emergency so you could have put off shopping for your remodel items another day with there weren't any contractors in your house. Or, one of you could have stayed home with your pet, or you could have hired a pet sitter, or left your pet with another family member.

But to take your small 5 lb dog out with you in the car in subzero weather where exposure to the cold and death were real risks if your car broke down or you had an accident, etc, is selfish, thoughtless to your dog's safety. I say you are acting spoiled to think because you came in to spend money all the rules had to be changed for you, and you show disregard for the safety of your little dog to even take your dog out of the safety of a house and on the road in the uncertainty of a car ride in subzero weather!

Dogs have frozen to death before in warmer temperatures than you state, by being left outside to go to relieve themselves without supervision. Selfish, spoiled and thoughtless dog owners. So let me get this: every time someone is going to buy whole set of appliances or room renovations, they have the right to go against store policies and bring in their pets to any store, and then leave insulted when they are told it is not allowed?

If your dog was a service animal you would have the right; but you weren't born yesterday and it is well known that many stores have a 'no animal' policy.

But the worse thing about your complaint here is to learn you thought nothing about the safety and wellfare of your small dog, because if you did, you would know exposure to subzero through getting stranded in a car is more threatening to a small teacup-size dog than being in the safety of a house.

You could have locked your dog in a room where the contracters don't go, o rone of you stay home and communicate to each other by cell about your renovation purchases one from the store, and one staying at home with your dog, or any of the other things I wrote, but no, you wanted to risk your dog's life, somehow making it seem smarter than leaving your dog at home or with someone else you trust. If you have $$ to remodel, you sure could've put a little bit aside to pay for a pet sitter than lug your pet into sub zero weather and put it at risk to frostbite or death from freezing.

Anonymous
#953048

Stop taking your dog to the store. There is a reason no pets are allowed in certain stores.

Anonymous
#951073

Where did you get the notion that Lowe's was a pet store? It's called Lowe's Home Improvement, not Lowe's pet supplies.

Bryli
#950535

Glad to see on of the Lowe's has the balls to enforce the sign on the front door "NO PETS ALLOWED"

View more comments (5)
Review
#599939 Review #599939 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Product
Reason of review
Poor customer service
Preferred solution
Be aware of your customer's individual needs