Lowes did not honor appliance rebates
- Failure to meet commitments
Lowes in New York, New York - First purchase, last purchase
Update by user Jul 25, 2018
Optics continue to be NOT GOOD on this issue: About July 12, 2018 we contacted Lowes Executive services, Public Relations, Investor Relations and the new President's admin. to explained what was expected - again.
Still waiting for the appropriate thing to be done, which is --- to send us a Visa card (not for Lowes) in the amount of $50.00 for the continuing inconvenience and disruption of our lives, due to not receiving a simple rebate (of over $314.00) since January 2018.
And, not being treated with the respect, we as Investors and first time customers deserve. While Lowes is now courting the Pro market, private customers like us who support brick and mortar locations are still waiting for Lowes to do the right thing.
Original review posted by user Jun 08, 2018Purchased a Bosch dishwasher January 2018 which came with a manufacturer rebate in the form of a Visa card for the installation charge of $314.00. The rebate was submitted by the store but when it was not received in 2 months, we followed up with the sales person, then department managers and store managers. When no progress was made, contacted Lowes Executive Services, outgoing President, Investor Relations and Public Relations, who kicked the issue back to Executive Services. During this 5 month journey, over 25 telephone calls have been made, over 15 emails have been sent. And, despite Lowes being notified that stalling any longer would result in the Media, BBB and DCF being notified and at this point - we were entitled to another $50.00 Visa card for ongoing inconvenience, Executive Services (a misnomer) continues to give excuse after excuse, which does not resolve this issue. Today, Executive Services asked for more time to investigate why the Visa card (they say) was sent over a month ago by USPS was not received by us. So, Lowes now stands for: Lousy Organization Without Essential Services.
- Entire experience
Resolved: Lowes Frigidaire rebate scam
Update by user Apr 09, 2017
They finally sent my rebate card in the full amount owed.
Original review posted by user Mar 09, 2017I purchased a refrigerator, stove, microwave, and dishwasher and was promised a rebate - its been so long I don't remember the specifics of what qualified but my rebate amount was $347.70. I filled out my paperwork in August 2016. I waited my 8 weeks and called. They claimed they mailed it to the wrong address and they would resubmit the paperwork. I waited another 8 weeks - still nothing. I call them back and I have been approved but they are waiting to mail the cards out ( they received to many rebates and have to wait). I wait another 8 weeks and call back and guess what I'm at the top of the list but still no ship date. I call frigidaire and they tell me Lowes is in charge of the rebates. At this point I'm pretty sure it's a scam. Today is March 9, 2017.
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