State: New York Product: Lowes Warranty Clear all filters (6 of 114 reviews match)
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Lowes in Brooklyn, New York - Rude customer service rep

Service desk at the counter was very rude. When I asked him why I had to pay he relaid because you didn't purchase an extended warranty. I said I did he argued with me said no again. Then asked for a receipt. I said I dont have the receipt. Then he was like. I can't help you. He sat down on his chair. Then I called the 800 number to verify over the phone that I brought an extended warranty Way to go lowes. I wonder who trained that service rep. Your competition will be very happy with my business.
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Review
#631457 Review #631457 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Poor customer service

Lowes sucks, ex-customer , NO MORE LOWES FOR US!

lowes dropped the ball so many times for us. we bought appliances then the extended warranty, they failed, they dont honor their own warranty, ignore their customers and their concerns when you call, PUT YOU ON HOLD THEN HANG UP> got to the"executive " level of customer IGNORE.. patronizing *** ignored agian, had to make repeated calls to them to get action going.THEN NOTHING... delay and IGNORE.. great customer service you have LOWES!! BTW we owe you $2500... now its our turn... a big old F_U LOWES... *** poor service, poor communication, got issues with LOWES? here is their "executive" number... call them and KEEP CALLING until you get results. 1 866 284 8989 then the seven digit extension. 2004226 her name is Christine...
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1 comment
Anonymous
#969421

Please take a few minutes out of your day and read the receipt that has your extended warranty plan on it.

Then please look at the questions you asked.

Review
#619117 Review #619117 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund

Lowes in Latham, New York - Warranty

Purchased a brand new combo oven and microwave after 1 week it didn't work this was January it was purchased as a clearance so I got a good deal saved about $475.000 Lowes said they would replace the unit after 3 months having repair men at my house then they said after 6 months they would refund my money!!' We'll I paid $350 to have it installed and cut up a$2,000 cabinet I was mad talked to mike Patterson a lowes employee who called corporate finally they gave me my combo the catch is I've spent millions in the store in Latham ny or corporate wouldn't have did this,,, keep in mind 7 months to get my oven working don't buy from lowes stay away I shop at HD now I will say mike Patterson is the only bright spot at lowes he even gave me $150.00 cash to help pay for the install ,,, lowes corporate stinks and so dose there Custumer service 7 months of horror
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Review
#511822 Review #511822 is a subjective opinion of poster.
Product
Lowes Warranty
Loss
$350

Lowes customer service was truly customer friendly.

I posted a complaint about my samsung refrigerator in June. It has broken down for various reasons 5 times since I purchased it in 2009. Samsung was absolutely of no help. I did have an extended warranty which I purchased from Lowes at the same time we purchased the HORRIBLE refrigerator. They did send a repairman each time(sometimes it took weeks to get part and complete repair). The last straw was my last breakdown at Thanksgiving. I contacted Lowes customer service and low and behold they were very receptive to my problem and returned my purchase price. As far as future purchases we will be sure to use Lowes because of their product back up.
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Review
#364638 Review #364638 is a subjective opinion of poster.
Product
Lowes Warranty

Lowes in Poughkeepsie, New York - Upset

I purched a GE washer paid over $400.00. The washer started by making a flute kind of noise every now and then that the super cycle was used. I call to schedule a service call and of course the man that came to look at it didn't know what to look for becuase the washer did not make the noise. The second time it happen I opened the from ot the machine and recorded the noise and I notice that the soap was coming out close to where the belt is so I took pictures. when the service company came out again I showed him the pics. and he heard the noise that I recorde and of corse he still did not know what the problem was. But he said that he was going to order a (washer water level sensor) because he thought that was the reason the soap was coming out. But 15-20 minutes later he left I tried to do a load and the machine did not agitate nor spin I called the person back and he told me he was going to try to go back he though this time was the motor. Never came back never called me back I call them they said that instead they were going to call lowes advantage to approve of a buyout meaning replacing the machine because the motor was too expensive and buying a new machine was cheaper. 5 days later Lowes denied the claim because apparently the service company wrote on their report that there was no problems found with the washer. I am so pessed off because they didn't even looked at the machine after it stopped agitating nor spinning. Now a third service call have come out of pocket to see what is really going on with the washer. I paying for extended warranty service I have paid from my money for them to come out luckily it will be a different company, not Manassas Appliace (703-369-3114) they don't know what they are doing.
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1 comment
Anonymous
#517240

It lookes like your problem is with the service company NOT lowes.

Review
#328174 Review #328174 is a subjective opinion of poster.
Product
Lowes Warranty
Loss
$445
Lowes in Williamsville NY provided an inferior product (Masonite) rather than the Reliabilt door purchased. The difference being the warranty. Reliabilt comes with a full and inclusive warranty and Masonite comes with a minimal warranty and excludes glass coverage,...
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10 comments
Anonymous
#1288682

We special ordered Reliabilt interior doors, we were told they were solid wood, NOT! Particle board and laminated.

Now the laminate is bubbling and delaminating. Would not recommend this product!

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Review
#299435 Review #299435 is a subjective opinion of poster.
Product
Lowes Warranty

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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