State: New York Product: Lowes Warranty Clear all filters (7 of 119 reviews match)
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I purchase a Samsung French Door fridge on 9/29/17. I received it on 10-6-17. Well, I had it over a month and the top ice maker stopped making ice. There was a service date of 11/30/2017 and a schedule date of 12/4/17. When he came out on the first call, He had to thaw...
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Review
#1655237 Review #1655237 is a subjective opinion of poster.
Product
Lowes Warranty
Pros
  • Pricing
  • Some of the staff
Cons
  • Stressed me out for months
  • Lack of customer service
Reason of review
Warranty issue
Loss
$1100
Preferred solution
replacement for a new fridge.
Tags
  • French Door
Service desk at the counter was very rude. When I asked him why I had to pay he relaid because you didn't purchase an extended warranty. I said I did he argued with me said no again. Then asked for a receipt. I said I dont have the receipt. Then he was like. I...
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Review
#631457 Review #631457 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Poor customer service
lowes dropped the ball so many times for us. we bought appliances then the extended warranty, they failed, they dont honor their own warranty, ignore their customers and their concerns when you call, PUT YOU ON HOLD THEN HANG UP> got to the"executive " level of...
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1 comment
Anonymous
#969421

Please take a few minutes out of your day and read the receipt that has your extended warranty plan on it.

Then please look at the questions you asked.

Review
#619117 Review #619117 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund

Lowes in Latham, New York - Warranty

Purchased a brand new combo oven and microwave after 1 week it didn't work this was January it was purchased as a clearance so I got a good deal saved about $475.000 Lowes said they would replace the unit after 3 months having repair men at my house then they said after 6 months they would refund my money!!' We'll I paid $350 to have it installed and cut up a$2,000 cabinet I was mad talked to mike Patterson a lowes employee who called corporate finally they gave me my combo the catch is I've spent millions in the store in Latham ny or corporate wouldn't have did this,,, keep in mind 7 months to get my oven working don't buy from lowes stay away I shop at HD now I will say mike Patterson is the only bright spot at lowes he even gave me $150.00 cash to help pay for the install ,,, lowes corporate stinks and so dose there Custumer service 7 months of horror
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Review
#511822 Review #511822 is a subjective opinion of poster.
Product
Lowes Warranty
Loss
$350

Lowes customer service was truly customer friendly.

I posted a complaint about my samsung refrigerator in June. It has broken down for various reasons 5 times since I purchased it in 2009. Samsung was absolutely of no help. I did have an extended warranty which I purchased from Lowes at the same time we purchased the HORRIBLE refrigerator. They did send a repairman each time(sometimes it took weeks to get part and complete repair). The last straw was my last breakdown at Thanksgiving. I contacted Lowes customer service and low and behold they were very receptive to my problem and returned my purchase price. As far as future purchases we will be sure to use Lowes because of their product back up.
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Review
#364638 Review #364638 is a subjective opinion of poster.
Product
Lowes Warranty
I purched a GE washer paid over $400.00. The washer started by making a flute kind of noise every now and then that the super cycle was used. I call to schedule a service call and of course the man that came to look at it didn't know what to look for becuase the...
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1 comment
Anonymous
#517240

It lookes like your problem is with the service company NOT lowes.

Review
#328174 Review #328174 is a subjective opinion of poster.
Product
Lowes Warranty
Loss
$445
Lowes in Williamsville NY provided an inferior product (Masonite) rather than the Reliabilt door purchased. The difference being the warranty. Reliabilt comes with a full and inclusive warranty and Masonite comes with a minimal warranty and excludes glass coverage,...
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10 comments
Anonymous
#1288682

We special ordered Reliabilt interior doors, we were told they were solid wood, NOT! Particle board and laminated.

Now the laminate is bubbling and delaminating. Would not recommend this product!

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Review
#299435 Review #299435 is a subjective opinion of poster.
Product
Lowes Warranty

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts