State: New York Clear all filters (210 of 4784 reviews match)
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1.5
Details
Finally received long overdue rebate - previously sent to wrong address. How does that happen, when corporate was provided the order number, our address, and store location/ telephone number where the purchase was made? Loew's has new President now, and the store where...
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8 comments
Anonymous
#1613919

Something is wrong when DD attempts to reply to ANON. Issue reported to PC. Awaiting technical help.

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Review
#1418681 Review #1418681 is a subjective opinion of poster.
Pros
  • First impression of original sales person
Cons
  • Being given a run around for months
Reason of review
Poor customer service
Loss
$50
Preferred solution
A Visa card for general use
1.2
Details
I had a water tank blow it my house to inside water lines a sink in a tub needed repair I'm not going to do it at Lowe's now. The first time I came up I spent over $315 cash. Second time I came up it was $74 third time I came up within 24 hours a bit it was a hundred...
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1 comment
Anonymous
#1608700

You need to hire a plumber that knows what they are doing as it doesn't sound like you are in control of your project. Yes they are going to want a receipt before the give you a refund for $70 worth of fittings you could have walked out with in your jacket pockets. Do you expect Home Depot will be any different.

Review
#1417135 Review #1417135 is a subjective opinion of poster.
Pros
  • Variety of choices i had
2.8
Details
Lowes - Lowe's Bait and switch-Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower
Lowes - Lowe's Bait and switch-Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower
Lowes You all lie and are now trying to bait and switch me to this sell me CRAFTSMAN 600 24-in Two-stage Gas Snow Blower Self-propelled I order a Troy-Bilt Storm 2410 24-in Two-stage Gas Snow Blower Self-propelled go a notice it was going to be delivered on 12/06/2018...
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3 comments
Anonymous
#1617997

same as the other anon's. they could've just cancelled your order since they were sold out.

at least they offered a comparable product (which they come from the SAME manufacturer) and match the price. which is like a difference of $200!

you know how much money they lost? yet still, they did that to satisfy customers

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Review
#1412530 Review #1412530 is a subjective opinion of poster.
Pros
  • Website pricing
  • Troy-bilt storm 2410 24-in two-stage gas snow blower
Cons
  • Bait and switch
Reason of review
I was lied to in a bait and switched
Tags
  • Bait And Switched
5.0
Details
Lowes - My dog is my family
I love that dogs being treated more like family. However, i think ppl who have aggressive dogs, fleas, who cannot hold their bladder, and the willing to *** should be courteous and keep their pet home. When i shop, i avoid as many ppl as possible unless someone shows a...
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3 comments
Anonymous
#1606854

I do not shop in pet friendly stores and lowes likes pets more than customers so i take my business to menards no pets store better prices

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Review
#1398117 Review #1398117 is a subjective opinion of poster.
2.3
Details
Early in oct my mother went in to buy a gas stove and a refrigerator. The salesman told her a service man would contact her in 2 days to make sure he could hook up her range. It has copper tubing. Two weeks later I went back to the store Front street Binghamton and...
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1 comment
Anonymous
#1595460

Rather than going through a store that subcontracts their delivery and installation you would be better off going through and appliance store that employs their own delivery and installation personnel. The length of time it is taking to find out if they can even install the stove should give you an idea if how the delivery and installation will go if you do make the purchase there.

Review
#1397540 Review #1397540 is a subjective opinion of poster.
Cons
  • Long wait time
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Installation And Product Issues

Lowes in Clifton Park, New York - Absolutely terrible

Took 3 weeks longer than they were supposed to and it was the wrong carpet. Bunch of *** work there. The process to even talk to someone was awful. DONT EVER DEAL WITH THESE IDIOTS!!!!!
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Review
#1396853 Review #1396853 is a subjective opinion of poster.
Reason of review
Poor customer service
Purchased 6 NEW appliances from Lowes, and was issued two rebate forms, by staff. The total amount of rebates amounted to $500.00 (a significant amount that attributed to my decision to make the purchase). Forms were completed and mailed in. Didn't hear anything for a...
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1 comment
Anonymous
#1611023

This happened to me two years in a row. Complete Scam

Review
#1395196 Review #1395196 is a subjective opinion of poster.
Cons
  • Failure to meet commitments
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
  • Lowes Poor Customer Service
  • Miss Leading Offers
I ordered R-13 insulation from lowes.com over 4 weeks ago, was given an estimated delivery date of 10/3 and still haven't received the insulation yet. Lowe's continues to blame the vendor, but I placed the order with Lowe's, they are responsible for fulfilling that...
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1 comment
Anonymous
#1584793

Do you understand that retail stores don't manufacturer the products they sell? If their suppliers are late in shipping they can't go out in their warehouse and whip up a batch of insulation for you.

All they can give you for expected due dates is what their supplier tells them.

They have no way of knowing if there will be additional delays in their delivery. If you need it now, cancel the order and find another store that has what you need in stock.

Review
#1384836 Review #1384836 is a subjective opinion of poster.
Reason of review
Order processing issue
1.8
Details
After spending about $10,000 in the Ogdensberg, NY store this August (2018) we've experienced the most unorganized, unprofessional service. We ordered a carpet installation for a rental house in July from Lowe's mainly because they were running a special deal...
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1 comment
Anonymous
#1586763

You get what you paid for. They were trying to work with you.

Oh FYI, saying you've spent X amount of money doesn't get you anything special. If anything it sets a bad reputation on yourself as the guy who thinks he's entitled to special treatment.

Review
#1379919 Review #1379919 is a subjective opinion of poster.
Cons
  • Lack of communication between employees
  • There was so many problems and nobody to help
  • Installation people
Reason of review
Poor customer service
Loss
$1400
Preferred solution
Never use Lowes Again
Tags
  • Flooring
Today...Sept 28, 2018 I went to the "service desk" to make a payment in full of a business account. I used my Paymaster machine to place the correct amount on the correct line and that's where this story goes crazy. Now my business account with Blowes is about 10 years...
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5 comments
Anonymous
#1578571

Write the check out like a normal person. It isn't the service desk's fault you used something outdated to write a check out.

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Review
#1368605 Review #1368605 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution