Lowes Reviews in Rochester, New York
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(8 of 4916 reviews match)
Lowes review in Rochester, New York: Lowe's destroyed the floor in our new home, no resolution a year later
Over a year ago we purchased a Samsung washer and dryer on a Friday from our local Lowe's store. At the time of purchase we told them that we did not want delivery until the following weekend after we had moved in. The salesman slotted us for a delivery 8 days from the time of purchase. The day before the scheduled delivery I called the store as it was late in the afternoon and I had not heard from them to confirm that the washer and dryer were going to be delivered the following morning. At this point I was informed that they had over sold the washer and dryers due to the state incentive and the sale price. The best guess on when more inventory would arrive was 6-8 weeks out. I stated this was unacceptable as we are in a new house with no washer or dryer with 3 children and that we had purchased these a week ago. After over an hour and a half of talking to people at the store they agreed to deliver the floor model they had. No discount was allowed for doing this. Delivery was scheduled for Saturday morning and finally mid-afternoon the delivery truck appeared in our driveway and the washer and dryer were delivered. Upon attempting to hook up the drain hose for the washer the delivery person realized that there was not one installed on the machine. At this point, while missing a family function due to their tardiness, we contacted the store and the solution was for the delivery team to come back Sunday morning with a hose from another floor model (another Samsung, but not the same model). Low and behold they did not show up until mid to late afternoon on Sunday and when the hose was attached and they tested the washing machine it failed resulting in significant water leaking from the machine. Enough water leaked out to cover our laundry area and most of our kitchen and then ran through heat runs popping one loose from the floor joist) and the furnace and also into the basement over our main panel box, water heater, and water softener. At this point I insisted the washer and dryer be removed from the house and was informed they would upgrade us to the next model up and deliver those floor models the next morning. I took the day off from work and finally our new house had a washer and dryer by lunchtime on Monday. At this point we started the claim process for the damage the water caused and a year later all we have is a ton of wasted time, a quote from their adjuster that does not include things like labor, removing appliances that are on the floor, etc and a floor in our new home that is buckled and needs to still be replaced. I just got off the phone with them yet again with a "promise" someone would be contacting me within two business days, shall I hold my breath?
Lowes review in Rochester, New York: LOEWS SUCKS
I bought a scratch and dent refrigerator from Loews in Webster,NY that had a small dent in the door,so no problem i can live with that.I asked the salesman if everything worked he said yes works fine just that dent in the door. The next day it arrives the delivery guys take the doors off my front door take out the old one and bring in the new one,and plug it in and NOTHING!!!! No lights sound completely dead! So the day before i sold my old fridge expecting the new one that just has a dent in the door to work but no,now I am out a fridge on Christmas eve with family on there way! THANKS LOEWS IN WEBSTER,NY!!!!!!!!
Lowes is a let down
So last month decided to buy a new fridge from Lowes.. Well guess what I am still waiting for delievery, the dates keep being push back. They are saying that it's the makers who are holding it up, well why not tell the customer this when they buy a product, instead of saying it will be here in 4 weeks.. now its up to 7 weeks. Don't think I am going to keep waiting going tomorrow to get a refund. Since the Lowes logo now needs changing to not improving much these days. Sigh Lowes has lost my business for a long time.
What a scam Lowes is running, they now sell these discounted Pellet Stoves, about 3/4 of what a local stove shop sells them for. Not worth even looking, they don't have a clue where to get the pipe to make the stoves work, they basically sell you an ornament for your living room to set the mail on! Try the store mgr, try the district mgr, they are clueless about these stoves to. They could care less, they got the sale already and they can only tell you to special order the pipes. You get to guess what you need and then pay for the special order and shipping!
Lowes review in Rochester, New York: Horrible customer service
Heard some Lowes stores are closing. No shock to me. Worse customer service in the country. Even the regional managers don't get back to you when you have a problem. The floor I purchased looked like my 11 yr. old installed it. They were highly insulted that we wanted it corrected. Guess they think once it's sold, it's sold. Well quess what? People tell other people and your stores are closing. HURRAH!!!!!!! I hope the sincere employees find another job soon. They'll be much happier at a reputable establishment that they can feel proud about working at. GOOD RIDDENS LOWES!!!!
Okay- bought carpet to be installed from Lowe's. After it took 14 days to get an installer here- they proceeded to GLUE the carpet to our 100 year old PINE hardwood floors (oh did I mention that our property is Historical?)...I walked in with about 3 feet undone...
Lowes review in Rochester, New York: Purchased Door, 1 year later still not installed.
Last year I purchased a $3000.00 patio door. When the installers arrived to install, the determined the door had been cut wrong. The measurements didnt match, they installed anyway and for week we had to deal with cold air seeping through the large gaps in the door. Then they had the dept. mgr. come out, he agreed the door was not cut for my patio (which the measurments are taken at the time of order). Meanwhile my husband and I stuck towels in the gaps to prevent the air from coming in and the hear from going out; while they place another order for the same door, well we waited and waited. We finally called the store 2 months later to find out when to expect our door, of course the dept head was out, we heard back 30 days later; only to inform us that they ordered the wrong door and had to place another order. The installers came out to install door #2, only to learn that it was again cut incorrectly (based on the measurements when the order was placed). They had to place another order and told us they would call when it came in. Well, we never received a call, my husband called back 30 days later and was told to give a little more time for the door to be custom cut and shipped to the store. 3 months later we called again and was told the door had been sitting in their store for a few weeks. We were contacted by an installer notifying us that he would be out to install, he came. He took one look at the door and said "This is wrong again, Im sorry!. He called the store while I was there and told them they again the wrong door was shipped. He called me 3 weeks later and said, the door he left sitting in my shedd is the door he just hope it was cut according to the measurements. Four months later, I havent heard back from the installer. I called Lowes to speak with the dept head, who was very rude, put me on hold for 15 min. and when he reurned, I explained to him how I didnt feel I should have to pay the full price for a door that still hasnt been installed, he response was, OH you will have to pay the full price. After speaking with the financial company, I realized Lowes was paid in full for the purchase I made on my project card, now they were coming after me for a purchase that is still sitting in my shedd and the door that was installed with the large gaps is still stuffed with towels to now prevent the rain from ruining my kitchen tile. This has been a terrible experieince for me and my husband.
Lowes review in Rochester, New York: Ripped off $99 install/to $700
I had 2 windows installed by lowes and what turned out to be $99 for each window installed was @$350 each window and didnt use as much material as charged For 2 windows and install it cost me $1500. Also the screen had a few holes and the contractor has to come back and repair/ change some things, it has been 2 wks and I have heard nothing from lowes or contractor. I reccomend not ever doing bussiness with LOWES! RIP-OFF I also had the install person check out window job and they told me I coulnt have got the $99 install because I didot have enough windows put in. It is right in my contract! Ripped off in Rochester
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