(6 of 4788 reviews match)
Lowes in Staten Island, New York - Three day job has turned into a three month nightmare
Update I was sent an email on July 12 , telling me that they We’re ordering materials to Finish the job and that someone will get back to me. I have since spoken to someone in executive offices. I also asked them not to send the same people to correct the matter since they have now been here 3/4 times. I have also sent them new pics of the drip Vinyl coming of the roofs edge. 3 day job now in its third month I have not been told when they will correct anything. At what point do I go to small claims court?
Reason of review
Deliver product or service ordered
After several attempts to speak to someone at Lowe’s I reached someone. Contractors came back put up some of the soffit and lleft. They left part of the soffit undone, Soon after with the first strong wind the drop vinyl on the edge of the roof started flying off. They...
Reason of review
Lowes in Staten Island, New York - Bad service
Paid close to 19,000. For roofing, gutters, soffits and fasia. Start date was changed a three day job turn into 3 weeks. They didn’t finish . Left holes where they weren’t any before didn’t do the soffits, put in 3 gutters. They were schedule to do 4. Took piece of the outside trim off and didn’t replace. Came back still only did part of the soffits patched up one hole left another with left over vinyl. Customer service sucks. Says same people have to come back because they were contracted. I told them they had a chance to correct issues. Drip vinyl installed around the edge of the roof was not nailed. Falling off when it’s windy what do I ? Took loan against pension for this I paid cash.
Reason of review
Order processing issue
Scammed by Lowes
I purchased a refrigerator on April 21, 2013. Lowes stated they were going to deliver it on April 30, 2013 between the hours of 10AM and 12 PM. They never showed up. The said they did not put the refrigerator on the truck because it was damaged. THEY NEVER CALLED TO TELL ME THIS!! They got another refridgerator from another store after I demanded they get something to my home the same day. The refrigerator did not work. NOW, LOWES refuses to replace it ASAP. I have no refrigerator now. They will not even credit my credit card. I am disabed with $2500 worth of medication that spoiled and my son who is 2 is being disrupted because he cannot have his milk. Lowes took my money and refuses to deliver on their products.
Well, I'm glad to see that this is a Lowes nationwide norm! I have bought three appliances from Lowes. A Maytag freestanding range, and two years later matching Samsung front loading washer / dryer with bases. The range had a banged-in side and the washer had a large...
Incompetence of Lowes Staten Island store service
This has been the latest bad experience with Lowe's Staten Island Store. I went to buy air conditioners to this store. The Lowe's store personnel named Derek was sent by customer service to answer a few of my questions about my requirement before buying the product. But to my utter surprise and angst this person Derek was so rude that he did not answer any of the questions. He kept on murmuring something, which I could not understand, and behaved as if he was in some other world. So, I left without purchasing the product. It is surprising that customer service is the means by which the companies can distinguish themselves; I can go to Costco, Walmart or Sears and can get the same product. I will think twice, and will probably go to Lowe as a LAST OPTION.
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