On 10/22/2012 I was at the Lowe's store in Van Buren, Arkansas to purchase some tile for a bathroom project. There were several employees throughout the store congregating talking about their weekend and goofing off. I loaded one box of tiles (12X12) weighing over 40+ pounds into my cart. When I attempted to load the next cardboard box of tiles the cardboard ripped and the box fell on my foot. I was wearing sandals so needless to say my toes were crushed and it was very apparent that I had broken toes. Should have worn my steel toes sandals or better yet, the "employees" who were gossiping and standing around should have had a little courtesy and assisted me. When I did ask for help I was told "I'm not sure I can help but we'll see". After loading the last box he the kid said good luck and hope your day goes better. He didn't offer to walk the cart to the front. I spoke to the Manager who wrote up an injury report and said I would be contacted within a few hours.
After a visit to the Emergency room I have fractured and a crush injury to my left foot. I have been in a great deal of pain and have two small children who require my attention with their daily needs.
It has been 2 1/2 days and I haven't heard from Lowes. What has happened to customer service?? Home Depot always has courteous employees that are there to assist you. I will do my shopping at Home Depot in the future!
Injured Pissed Off Customer