order carpet, time to come was there waited 2 hrs, no call no show. drove 1 1/2 hrs to meet them.
you need to get someone a little more responsible than who you have. i have spent thousands with your company and i get that kind of service. i called another company they came out that same night , measured order the carpet next day and it was in and installed in less than a week.
you are a large chain , you should be able to do it as well. had trouble with home depot and don't shop anymore
Monetary Loss: $1600.