4444 N Galloway Ave, Mesquite, TX 75150, USA
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I was refused ability to return a pole saw I’d used once as it was past the 30 day return period. Asked for manager and got more of the same.

I’ll be back to Home Depot.

Returned a lawn mower there last year after 3 months. Goodbye, Lowe’s!

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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no way u ret. lawn mower after 90 days unless it was still in unopened box


They aren't a rental shop. If you just need to use an item once, go to a rental shop.

People like you, returning an item they only needed to use once causes prices to increase for the rest of us. Stores and manufacturers have to cover the losses caused by people abusing return privileges at stores.


This is Home Depot's return policy that I found on the internet. Most merchandise can be returned within 90 days in unused, like-new, 100% saleable condition and in the original manufacturer’s packaging.So how were you able to return a used lawn mower?


I found their return policy on their website.30-Day ReturnsThe following items must be returned in "like new" condition with the original receipt within 30 days of purchase.Major appliancesRefrigerators, washers, dryers, ranges, hoods, dishwashers, some microwaves, etc.Outdoor power equipmentMowers, chain saws, generators, pressure washers, trimmers, blowers, etc.Online customizable patio setsSpecial Order/unique product collections designed to meet specific customer requirementsLiquid paintHighway trailersMust be returned to a Lowe's store in the original state of purchase with original paperwork including title (if applicable)The key word is "like new" condition.You admitted to using it once, so in the Manager's "eyes" it was not in "like new" condition.