I paid off my account balance almost 2 months ago on lowes automated phone system. I got a confirmation # (which i listened to and wrote down on 2 different papers).
2 months later i am still receiving bills for the balance plus all the interest and late charges they continue to add. My husband is the primary on the card and i am the secondary. Lowes told me my payment attempt failed in their system yet the money was taken from my bank on that date and sent to a GE card services. I have talked to them for a month and now they will only talk to my husband.
He authorized me to talk to them but they say he must do so everytime we talk or sign a "power of attorney". They locked us out of our account for 30 days and refuse to speak to us. I have bank tracking numbers and they will not take them. They have not been helpful and in fact have been rude.
They should answer our questions and update us on this issue.
VERY unhappy. Will be using "sutherlands" for our needs from now on.