State: North Carolina Clear all filters (200 of 4791 reviews match)
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2.9
Details
-RETURN 36963-I approached the returns counter at Lowes, Jacksonville, NC on Western Blvd. at 6:00 pm tonight. I returned some locks that I purchased. The cashier was on another register and she told me that she would be with me in a moment. I said, ok. She appeared to...
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1 comment
Anonymous
#1750147

Maybe the other customer was already being attended to by her? That may have been what she was working on, on the computer? I mean, I know its crazy to think something was being done in the store before YOU arrived.

Review
#1196379 Review #1196379 is a subjective opinion of poster.
Pros
  • Discount for veterans
Reason of review
Poor customer service
Preferred solution
That this customer be retrained so no one else has to be treated like I was treated.
2.6
Details
Here’s what an awful in-store and then online customer service experience looks like. I couldn’t care less about the discount but that Lowe’s no longer cares about their customers. I’m never going back. Lowe’s: Hi. My name is Janna with Lowe's and I'll be helping you...
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Review
#1187140 Review #1187140 is a subjective opinion of poster.
Reason of review
Poor customer service
the following is my humble opinion and I believe the following: Lowes is NOT standing behind my carpet seams(plural) problems. denying and trying to say seam is within standards. I WILL NEVERRRRRRRRRRRRRR BUY LOWES HOME IMPROVEMENT AGAIN. filed complaint with Better...
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Review
#1186427 Review #1186427 is a subjective opinion of poster.
Reason of review
carpet seams coming apart Lowes refuse to fix
2.1
Details
Simply ordered a new refrigerator on line. Easy. Delivery was set up. Great! Never received the delivery after three days of calling Lowe’s and having different managers tell me conflicting stories. Even had a manager tell me tthat I would get a gift card for my...
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1 comment
Anonymous
#1399279

This is so crazy that I'm even commenting but I'm actually going through the same situation today. The only difference is I ordered something in the store (a washer and a dryer) and was told it would be delivered today between 12 and 2 here it is almost 5 and I have no washer and no dryer.

I called XPO who would be delivering it and was told that someone in the store cancelled my order. Nobody from Lowe's has even called me to let me know that they cancelled my order. I am so upset and not to mention I just got off the phone with the store where I purchased the washer and dryer and was told someone would get back to me later about what happened.

WTF! I will never buy anything else from Lowe's again!

Review
#1140933 Review #1140933 is a subjective opinion of poster.
Reason of review
Problem with delivery
3.0
Details
Lowes lack of professionalism and total mismanagement of the rehab of my condo is appalling. I started on a good note with the design crew (Sales). We worked together and came up with the cabinets appliances, flooring, doors, new toilets, etc. We gutted the small two...
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Review
#1140375 Review #1140375 is a subjective opinion of poster.
Pros
  • Sales
Cons
  • Installation people
  • Crummy service all around
  • Lack of customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Total Customer Service Failure
Warranty on 25 foot tape mearsure from lowes and from kobalt are worthless. I replace it one time hassle free now they are telling me they do warranty any more This is real BS'bs bs {{Redacted}}
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2 comments
Anonymous
#1397971

Hi. Im been calling Lowes to check is the marchardice that I bought last week is suppost to be ready to pick up since 8:13 pm and is 8:44 pm and all this time they hand on me.

Im a handicap person and I can not go now and need to set a time to send someone tomorrow.

Now the respond the store is close and is 8:45 pm and steel no answeer the phone. They were suppost to have my grill ready to pick up yesterday and no body has call me yet.

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Review
#1135755 Review #1135755 is a subjective opinion of poster.
Reason of review
Warranty issue
1.0
Details
9/24/2017 Monroe NC store # 0680- Returning a $3.99 toilet fitting that did not work. I actually tried to put on toilet therefore there was some dirt on the end Linda Jenkins front desk refused to process the return. I had several other items but she would not refund -...
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5 comments
Anonymous
#1378605

convenient you left out if you had receipt ...

the mgr just refunded you to get the problem over with & you out of the store

"caddy attitude"

is that when people who own cadillacs get an attitude

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Review
#1105691 Review #1105691 is a subjective opinion of poster.
Cons
  • Front desk return
  • Customer service at front desk
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
This is the second time I was screwed by Lowes. I ordered a storm door it took two month to get it installed, Now I ordered a fence I was told it would be installed Tuesday the 19th the material was delivered on Monday the person that delivered the material was so nice...
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1 comment
Anonymous
#1371223

There are NO Lowe's employees that install ANYTHING! Don't get pissed at Lowe's for the actions of a third party installer YOU agreed to hire through Lowe's.

Review
#1103096 Review #1103096 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
1.0
Details
Why hire lowes installation?
Why hire lowes installation?
Why hire lowes installation?
2015 I were hired Lowe's Home Improvement installed siding, windows and gutter; It cost me $40,000. Last year I have observed that my ceiling was stain I have no clue what is happen now the ceiling paint peel and water drops on windows and floor so I have to go up...
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2 comments
Anonymous
#1387624

You signed a contract. You should have read it first.

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Review
#1086299 Review #1086299 is a subjective opinion of poster.
Cons
  • Corporate policey
  • Already stated above
Reason of review
Bad quality
Preferred solution
to fix my problem
2.5
Details
To start off I have to say that Lowes has the absolute worst customer service that I have ever experienced! I bought a dishwasher, fridge, stove and microwave on July 22nd (Thursday) was told the delivery date of the following Tuesday so I took off work to be there for...
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3 comments
bluvnit_82
#1367416

After many no shows and many many calls they delivered my appliances and gave me a discount for all the trouble. Wouldn't order anything else from them that has to be delivered. I learned my lesson.

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Review
#1085277 Review #1085277 is a subjective opinion of poster.
Reason of review
Order processing issue