State: North Carolina Clear all filters (199 of 4839 reviews match)
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2 comments
Anonymous
#1471153

There's really no good reason why anyone should be trying to place a phone order. It's shady as ***

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Review
#1240132 Review #1240132 is a subjective opinion of poster.
Cons
  • How i was treated
Reason of review
Problems with payment
2.9
Details
-RETURN 36963-I approached the returns counter at Lowes, Jacksonville, NC on Western Blvd. at 6:00 pm tonight. I returned some locks that I purchased. The cashier was on another register and she told me that she would be with me in a moment. I said, ok. She appeared to...
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1 comment
Anonymous
#1750147

Maybe the other customer was already being attended to by her? That may have been what she was working on, on the computer? I mean, I know its crazy to think something was being done in the store before YOU arrived.

Review
#1196379 Review #1196379 is a subjective opinion of poster.
Pros
  • Discount for veterans
Reason of review
Poor customer service
Preferred solution
That this customer be retrained so no one else has to be treated like I was treated.
2.4
Details
Lowes is more concerned with their own bottom line than about employees. They are repeatedly understaffed. They do not train people properly. Just today my husband received and email of all these different weeks where employees are blacked out from taking time off. It...
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1 comment
Anonymous
#1444203

It's not uncommon in retail for the company to expect their employees to be there during peak sales periods. Lowes isn't the only store that does this. Let's face it, retail hours are not the most family friendly to start with.

Review
#1207280 Review #1207280 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
3.0
Details
Lowes lack of professionalism and total mismanagement of the rehab of my condo is appalling. I started on a good note with the design crew (Sales). We worked together and came up with the cabinets appliances, flooring, doors, new toilets, etc. We gutted the small two...
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Review
#1140375 Review #1140375 is a subjective opinion of poster.
Pros
  • Sales
Cons
  • Poor follow through with orders
  • Lack of customer service
  • Installation people
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Total Customer Service Failure
2.1
Details
Simply ordered a new refrigerator on line. Easy. Delivery was set up. Great! Never received the delivery after three days of calling Lowe’s and having different managers tell me conflicting stories. Even had a manager tell me tthat I would get a gift card for my...
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1 comment
Anonymous
#1399279

This is so crazy that I'm even commenting but I'm actually going through the same situation today. The only difference is I ordered something in the store (a washer and a dryer) and was told it would be delivered today between 12 and 2 here it is almost 5 and I have no washer and no dryer.

I called XPO who would be delivering it and was told that someone in the store cancelled my order. Nobody from Lowe's has even called me to let me know that they cancelled my order. I am so upset and not to mention I just got off the phone with the store where I purchased the washer and dryer and was told someone would get back to me later about what happened.

WTF! I will never buy anything else from Lowe's again!

Review
#1140933 Review #1140933 is a subjective opinion of poster.
Reason of review
Problem with delivery
2.5
Details
To start off I have to say that Lowes has the absolute worst customer service that I have ever experienced! I bought a dishwasher, fridge, stove and microwave on July 22nd (Thursday) was told the delivery date of the following Tuesday so I took off work to be there for...
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3 comments
bluvnit_82
#1367416

After many no shows and many many calls they delivered my appliances and gave me a discount for all the trouble. Wouldn't order anything else from them that has to be delivered. I learned my lesson.

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Review
#1085277 Review #1085277 is a subjective opinion of poster.
Reason of review
Order processing issue
the following is my humble opinion and I believe the following: Lowes is NOT standing behind my carpet seams(plural) problems. denying and trying to say seam is within standards. I WILL NEVERRRRRRRRRRRRRR BUY LOWES HOME IMPROVEMENT AGAIN. filed complaint with Better...
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Review
#1186427 Review #1186427 is a subjective opinion of poster.
Reason of review
carpet seams coming apart Lowes refuse to fix
1.2
Details
Contracted with Lowes in the Spring of 2017 to install 2 sliding doors and a window in Nags Head, NC. Also contracted with them for renovation service. One of the sliding doors they installed opens the wrong way and the screen is damaged. These are heavy hurricane...
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4 comments
Anonymous
#1352940

Was the proper door ordered? If they installed something other than what is on the order, take them to court. If they installed the door on the order it's your fault for ordering the wrong door.

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Review
#1077375 Review #1077375 is a subjective opinion of poster.
Cons
  • Refusal to install correct product
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Deliver product or service ordered
2.4
Details
Purchased a fence from them. They installed the fence too low in the ground. The bottom rail is just above the dirt. They kept delaying fixing it until the 1 year warranty expired. Spoke to corporate and they want to charge me to raise the fence to the proper height....
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Review
#1060113 Review #1060113 is a subjective opinion of poster.
Reason of review
Bad quality
3.7
Details
Purchased carpeting for entire 2nd floor in my home. Lowes installed In August 2013. In January 2015, I noticed carpet was bunching in hallway and one bedroom. Called Lowes and they refused to fix because warranty was only good for year. After several calls and...
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8 comments
Anonymous
#1299250

So tired of whiners like you. It came with a year warranty. You knew it.

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Review
#1016935 Review #1016935 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Shoddy Workmanship
  • Dismissive To Customers