State: North Carolina Clear all filters (200 of 4791 reviews match)
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1.2
Details
Contracted with Lowes in the Spring of 2017 to install 2 sliding doors and a window in Nags Head, NC. Also contracted with them for renovation service. One of the sliding doors they installed opens the wrong way and the screen is damaged. These are heavy hurricane...
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4 comments
Anonymous
#1352940

Was the proper door ordered? If they installed something other than what is on the order, take them to court. If they installed the door on the order it's your fault for ordering the wrong door.

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Review
#1077375 Review #1077375 is a subjective opinion of poster.
Cons
  • Refusal to install correct product
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Deliver product or service ordered
I purchased a Samsung refrigerator and 3 year service plan. The fridge quit working and repair was made. Within 30 days fridge broke again. I called for service and was told they dont service Samsung products! I need to call Samsung. WHAT, I purchased at Lowes and with...
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4 comments
CriticalShrimp661
#1727240

It seems that Lowes makes it as difficult as possible to claim the benefit you pay for with the extended warranty. Their customer service numbers are a joke with people who do not listen to what you tell them but simply repeat the same pre-written answer over and over again.

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Review
#1061448 Review #1061448 is a subjective opinion of poster.
Cons
  • Horrid
Reason of review
Warranty issue
Loss
$1650
Preferred solution
Full refund
2.4
Details
Purchased a fence from them. They installed the fence too low in the ground. The bottom rail is just above the dirt. They kept delaying fixing it until the 1 year warranty expired. Spoke to corporate and they want to charge me to raise the fence to the proper height....
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Review
#1060113 Review #1060113 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
1st,placed order on line for an item that was on sale.Next got email saying I would get a call in 24 hours to schedule delivery.Three days later NO call!When called customer service, said it was a special order (which I wasn't told, and that it would be 2wks to...
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1 comment
Anonymous
#1320674

so maybe they had 15 other people waiting for refrigerators. How long were they supposed to wait for theirs if the delivery people had to wait for you?

Review
#1039212 Review #1039212 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1600
Preferred solution
Full refund
1.0
Details
Less than six months ago, we purchased a Maytag washer from Lowes. Once installed, we noticed that it really made strange noises when going from one cycle to another. Sounded like it was going to go through the floor. However, we thought that was just normal as we were...
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6 comments
Anonymous
#1320463

You should be mad at Maytag. Why posting to Lowe's?

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Review
#1037605 Review #1037605 is a subjective opinion of poster.
Cons
  • Poor quality
  • Poor quality and poor customer service
Reason of review
Bad quality
Loss
$650
Preferred solution
Full refund
Tags
  • Maytag customer service
I purchased a French door from Lowes on 11/16 and initially I let them know I was dissatisfied with the door and how it looked and it also leaks. When the installer came back out he even stated the door was warped and uneven. Four other installers came out, FOUR! They...
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Review
#1035847 Review #1035847 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective
3.7
Details
Purchased carpeting for entire 2nd floor in my home. Lowes installed In August 2013. In January 2015, I noticed carpet was bunching in hallway and one bedroom. Called Lowes and they refused to fix because warranty was only good for year. After several calls and...
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8 comments
Anonymous
#1299250

So tired of whiners like you. It came with a year warranty. You knew it.

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Review
#1016935 Review #1016935 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Shoddy Workmanship
  • Dismissive To Customers
3.5
Details
Three months after the signing contract, we still have an unfinished island in kitchen with no hope for completion. Cabinet and countertops rep, Linda, is never at work and, when actually contacted, stalls and makes excuses. Same for designer, Victoria. Contractors for...
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Review
#992654 Review #992654 is a subjective opinion of poster.
Pros
  • Having services coordinated
  • Contractors quality
Cons
  • Disorganized
  • Disinterest on the part of lowes employees
  • Disinterested personell
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Deliver product or service ordered

Lowes custome service stinks

I bought some plastic totes on sale online but ordered them for store pick. I went in to the store and the lady at the front desk was not the friendliest employee but seeing its the month of December I just thought maybe they have been very busy. She called someone up to bring my totes to the front for pickup, the lady came with a cart full ( I got 24 of them ) she acted as if it was a nuisance for her to help. She said nothing when she walked up except abruptly "did you sign the form" I had no clue what she was talking about but asked, and she told me I needed to sign a paper before taking the items. At that moment I decided to contact someone about her unfriendly behavior, I wanted to ask if there was someone who could help me get the totes in my truck but I didn't dare ask for anything after having to deal with her. Before leaving I asked the other girl behind the counter what her name was and her title. I did see her badge said Robin but I wanted to be sure. I was told her name was Robin and she was the manager of that department. It is no wonder that Lowes has several rude employees if that is how they see a manager act. It really is a shame, I so enjoy shopping at Lowes. You have so much great stuff at decent prices but for this very reason I have started going to Home depo. I have to tell you, they really have great customer service, as soon as you walk in the door there is someone to say hi and they act as if they really appreciate having you there. It is amazing the difference in customer service. Their prices are a bit higher then Lowes but overall I would rather go there if I am treated better and spend a little more money. This is not the first time I have experienced this at Lowes and I bet it wont be the last unless corporate office makes big changes in the way they train their employees and require managers to make sure it happens. I don't know how Home depo does it but they make it work. I in no way write this to get anyone fired but in hopes to bring it to some ones attention how customers are made to feel while buying from Lowes. I work with a very large group that employees 3000 people, customer service is top priority and it is stressed on a daily basis on how we need to treat customers so I expect that if the company I work for can do it then any one else can. please I beg Lowes, do something about this so I can continue to shop there. this was the Lowes Home Improvement 354 S College Road Wilmington NC
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Review
#964863 Review #964863 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
A kitchen re do has turned into the "Nightmare in Wake Forest". Home Improvement specialists who lie, just trying to bump services to increase commissions, to managers who just want you to go away. 5 Trips to the Lowes store in Wake Forest in 8 days to try and...
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1 comment
philMcCrackin
#1331086

Did ya'll hear about lowes new business model ? well what little customer service they do have is now getting farmed out to a call center so you can't complain to a store manager .

not only that but they are taking all the local contractor jobs floors , heating and air ,door installs and giving the installs to a company out of state !

that will be great service . on top of that all the deliveries will also be farmed out leaving no one accountable for damages to the product or home .

Review
#949515 Review #949515 is a subjective opinion of poster.
Cons
  • Poor attitude of employees
  • Customer no service
  • Manager attitude
Reason of review
the entire process
Preferred solution
Let the company propose a solution
Tags
  • Management Issues