State: North Carolina Clear all filters (199 of 4838 reviews match)
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I purchased a Samsung refrigerator and 3 year service plan. The fridge quit working and repair was made. Within 30 days fridge broke again. I called for service and was told they dont service Samsung products! I need to call Samsung. WHAT, I purchased at Lowes and with...
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4 comments
CriticalShrimp661
#1727240

It seems that Lowes makes it as difficult as possible to claim the benefit you pay for with the extended warranty. Their customer service numbers are a joke with people who do not listen to what you tell them but simply repeat the same pre-written answer over and over again.

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Review
#1061448 Review #1061448 is a subjective opinion of poster.
Cons
  • Horrid
Reason of review
Warranty issue
Loss
$1650
Preferred solution
Full refund
1.0
Details
9/24/2017 Monroe NC store # 0680- Returning a $3.99 toilet fitting that did not work. I actually tried to put on toilet therefore there was some dirt on the end Linda Jenkins front desk refused to process the return. I had several other items but she would not refund -...
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5 comments
Anonymous
#1378605

convenient you left out if you had receipt ...

the mgr just refunded you to get the problem over with & you out of the store

"caddy attitude"

is that when people who own cadillacs get an attitude

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Review
#1105691 Review #1105691 is a subjective opinion of poster.
Cons
  • Customer service at front desk
  • Front desk return
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Warranty on 25 foot tape mearsure from lowes and from kobalt are worthless. I replace it one time hassle free now they are telling me they do warranty any more This is real BS'bs bs {{Redacted}}
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2 comments
Anonymous
#1397971

Hi. Im been calling Lowes to check is the marchardice that I bought last week is suppost to be ready to pick up since 8:13 pm and is 8:44 pm and all this time they hand on me.

Im a handicap person and I can not go now and need to set a time to send someone tomorrow.

Now the respond the store is close and is 8:45 pm and steel no answeer the phone. They were suppost to have my grill ready to pick up yesterday and no body has call me yet.

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Review
#1135755 Review #1135755 is a subjective opinion of poster.
Reason of review
Warranty issue
This is the second time I was screwed by Lowes. I ordered a storm door it took two month to get it installed, Now I ordered a fence I was told it would be installed Tuesday the 19th the material was delivered on Monday the person that delivered the material was so nice...
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1 comment
Anonymous
#1371223

There are NO Lowe's employees that install ANYTHING! Don't get pissed at Lowe's for the actions of a third party installer YOU agreed to hire through Lowe's.

Review
#1103096 Review #1103096 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
1.0
Details
1st,placed order on line for an item that was on sale.Next got email saying I would get a call in 24 hours to schedule delivery.Three days later NO call!When called customer service, said it was a special order (which I wasn't told, and that it would be 2wks to...
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1 comment
Anonymous
#1320674

so maybe they had 15 other people waiting for refrigerators. How long were they supposed to wait for theirs if the delivery people had to wait for you?

Review
#1039212 Review #1039212 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1600
Preferred solution
Full refund
1.0
Details
Less than six months ago, we purchased a Maytag washer from Lowes. Once installed, we noticed that it really made strange noises when going from one cycle to another. Sounded like it was going to go through the floor. However, we thought that was just normal as we were...
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6 comments
Anonymous
#1320463

You should be mad at Maytag. Why posting to Lowe's?

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Review
#1037605 Review #1037605 is a subjective opinion of poster.
Cons
  • Poor quality and poor customer service
  • Poor quality
Reason of review
Bad quality
Loss
$650
Preferred solution
Full refund
Tags
  • Maytag customer service
3.0
Details
Lowes - Roof Panels Review from Aberdeen, North Carolina
Lowes - Roof Panels Review from Aberdeen, North Carolina
Lowes - Roof Panels Review from Aberdeen, North Carolina
Lowes - Roof Panels Review from Aberdeen, North Carolina
Lowes - Roof Panels Review from Aberdeen, North Carolina
My 90 year old grandparents purchased a $11,700 Tin Roof! Erica Woodward-Ford was the sales rep from Lowes on Laurinburg NC. She never followed up to see if the job was complete! She avoided my grandpa when he realized the job was not complete and went to the store...
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4 comments
Anonymous
#1084708

Did your parents pay for new soffit and facia? Normally a new roof is just that, the materials on top of the house.

If they contracted for soffit and facia it would say so on the contract.

If soffit and facia are not on the contract Lowes would be correct in asking for more money to replace them as well. My guess, by the price they paid, they just bought roofing.

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Review
#679071 Review #679071 is a subjective opinion of poster.
Reason of review
Poor customer service
I purchased a French door from Lowes on 11/16 and initially I let them know I was dissatisfied with the door and how it looked and it also leaks. When the installer came back out he even stated the door was warped and uneven. Four other installers came out, FOUR! They...
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Review
#1035847 Review #1035847 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective
3.5
Details
Three months after the signing contract, we still have an unfinished island in kitchen with no hope for completion. Cabinet and countertops rep, Linda, is never at work and, when actually contacted, stalls and makes excuses. Same for designer, Victoria. Contractors for...
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Review
#992654 Review #992654 is a subjective opinion of poster.
Pros
  • Having services coordinated
  • Contractors quality
Cons
  • Disinterested personell
  • Disorganized
  • Lengthy service time
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Deliver product or service ordered
Lowes location: S. Durham Lowe's 4402 Fayetteville Rd Durham, NC 27713, Store #2778 In 2014 Lowes replaced the shingles on my roof. I immediately had problems with the install. 1. They were supposed to remove an old exhaust pipe on the side of the house. It is still...
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Review
#933279 Review #933279 is a subjective opinion of poster.
Cons
  • Costumer services
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered