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Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Contracted with Lowe's to put on new roof with lifetime warranty. The roofers only used 4 rolls of waterproofing instead of the 10 needed. They put the shingles on wrong and did not flash around the 3 chimneys, one of which is leaking badly. You can see the photos of...
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Review
#1683808 Review #1683808 is a subjective opinion of poster.
Service
Lowes Roof Installation
Cons
  • Shoddy work breach of contract
  • Horrible service
Reason of review
Bad quality
Loss
$12
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE
  • Lowe s Scam
  • Lowes Shoddy Work
  • Beware Lowes Hardware Contractors
Resolved

Resolved: Lowes in Elizabeth City, North Carolina - Lowe's Window Installer Destroyed My House

1.0
Details
Lowes - Lowe's Window Installer Destroyed My House
Lowes - Lowe's Window Installer Destroyed My House
Lowes - Lowe's Window Installer Destroyed My House

Update by user Jul 03, 2018

Today I learned that the Project Coordinator is back on the scene in Indiana, not the Insurance Agent in North Carolina. I just paid out $22,000.00 to have building code windows in my house and Lowe's out of building code windows removed, and siding replaced from their window installer and band-aide crew they hired.

Sent the insurance agent and the CEO the bill. Gave them until June 27th, 2018 to pay. Nope, even filed a complaint with the Dept of Justice and they won't even reply to them let alone the adjuster that has been trying to get in contact with the insurance agent. Went to return windows to Lowe's Elizabeth City and they refused them on June 20, 2018.

Gave them 10 days to get them off of my property, and not responsible for any damages, or they would be deposed of. Kinda funny dealing with the Project coordinator in Indiana from Dec. 2017-Feb. 11, 2018 and he did nothing while I watched my house being destroyed, then it goes to the insurance agent Feb.

20 2018-whenever, now back to the Project Coordinator. Not only that, the Project Coordinator continues to tell the Bank/Credit Card company that this dispute is resolved and I have been dealing with them since Jan.

2018 on a monthly basis to continue to dispute the charge. Next step, Federal Trade Comission in North Carolina and the Attorney General in Indiana.

Original review posted by user Jun 03, 2018

I contracted in Oct. 2017 to have a 15 window install in my parents house that I am renovating. The last major renovation before selling it. Nov. 2017, they installed the windows and in Dec. 2017 I started complaining about leaks, hole in bathroom wall, installers threw away part of my siding, put roofing nails in my siding which cracked it, used washable caulking that ran down my siding when it rained, caulking cracked all around the windows, damaged a mulled window (still sitting there), damaged 2 bedrooms of paneling, ran out of wood for the trim so instead of a 45 degree, it was left straight, sold me windows not in building code. This is still a ongoing dispute and it is June 2018, HURRICANE SEASON! This has been a nightmare. After multiple phone calls in and out of state, I finally was able to reach someone that had the nerve to give me the project coordinator e-mail address (in Feb. 2018) to send pictures to him about the damages since him and his assistant were totally deaf to my pleads. In Jan 2018, another contractor for Lowe's came out and took pictures and sent his pictures to the project coordinator assistant, nothing happened. I did not get any reply from the project coordinator after I sent him pictures so, I researched and found the CEO e-mail address and included him in the correspondence along with pictures. Then I get a reply that it had been turned over to Lowe's insurance. Adjuster came out in Feb. 2018 sent his report to the Senior Claims Examiner in Legal in March 2018. April 2018 I get a settlement agreement, but by that time I had torn out the paneling and insulation in my walls, to find large and small holes in the outside walls covered up with moisture barrier tape that was leaking into my walls, mold and mildew in my walls, damaged floor, mold and mildew in my insulation. I requested that they include in the agreement that I could resubmit for the additional damages since the adjuster did not see this damage so I could have this repaired and send them the bill. Apparently not! The adjuster wanted to come out to assess the damage for the mold and mildew only in May 2018, not the holes in the outside walls, not the damage floor, just the mold and mildew! Their agreement states that I will not tell anyone about this, I will not sue any employee or their companies and I am suppose to settle for approximately 10-15 thousand less then what the damages are because of their negligence, incompetence, intentional disregard towards someone else's property. They have held my house hostage since Dec. 2017 while I continue to pay taxes, utilities, insurance, HOA fees. I have also had to start including the Senior Claims Examiner in Legal supervisor in my e-mail because of the games she enjoys playing ( out of the office from April 6, 2018-May 10, 2018, she was there on April 12, 2018) I am a senior and retired with limited income that has approximately $60,000 in damages from a window installer that is only licensed by the State of NC for fence, deck and siding! It is June 2018 now, I hope that no one has to go through this nightmare as I have and will probably continue on until they pay for the full damages.
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2 comments
Anonymous
#1529020

Does Lowe’s use unlicensed installers ?

Anonymous
#1529082
@Anonymous

Apparently so, this contractor was licensed for fence, deck and siding but not window install, checked around and the contractor wants to start installing windows. My house, his test subject.

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Review
#1270700 Review #1270700 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Damages
Loss
$60000
Preferred solution
Full cost of damages and out of my life

Lowes in Township 1 Charlotte, North Carolina - No help

5.0
Details
Lowes - No help
Lowes - No help
Lowes - No help
Purchased door new home haven't had door for 6 months. It rain a couple days ago the door blew off. Door not broken lowes wont vome back and fix... so im paying for a door i cant use. Door installed with short screws installation horrible
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1 comment
Anonymous
#1737548

I take it you are talking about a storm door. The screws you are talking about are the screws provided by the manufacturer to install the door.

Storm doors don't just blow off the house. Either someone opened the door in the wind and wasn't holding onto it or the door wasn't latched shut and was caught by the wind. Face it, they are like a big sail and will blow off the house if caught in a high wind.

Your problem is an act of God, not Lowes or their installers. You will also note that wind damage is not covered by the manufacturers warranty.

Review
#1633093 Review #1633093 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Warranty issue
Loss
$400
Preferred solution
Just come and reinstalled
2.2
Details
So we had a Stainmaster carpet installed by Lowes. Pet protect and warrantied. My husband notice immediately that the thresholds installed between the rooms was beat up so he called and they sent someone out to take a look. We heard nothing. Then we notice within about...
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Review
#1562174 Review #1562174 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Lowes inability to resolve my claim in a timely manner
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution
1.0
Details
My dishwasher is now covered by Lowes extended warrantee. The dishwasher's door paint is peeling off at one area where the steam comes out. Lowes sent one of their subcontractors and the technician told me that the paint was coming off due to overheating caused by the...
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3 comments
Anonymous
#1750359

Have you taken the time to read the entire service plan. Most of these plans don't cover cosmetic problems but only those that affect to operation of the appliance. Peeling paint unfortunately would be considered a cosmetic problem.

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Review
#1657620 Review #1657620 is a subjective opinion of poster.
Product
Dishwasher
Reason of review
Warranty issue
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Lowes Won t Honor Their Extended W
3.6
Details
I replaced the two toilets in my mom's house as she wanted to have a higher seat since she is getting older. Purchased them at Lowe's as she wanted to use her Lowe's card. (Lowe's pretty much dominates the market here as it's a small town--there aren't many options)...
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6 comments
Anonymous
#1731587

Okay, how is this a complaint against Lowe's? Lowe's did not manufacture the toilet.

And Lowe's did not install the toilet.

So how do we know that it's not something that you did wrong and installation? I don't understand how you're digging Lowe's for a bad toilet?

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Review
#1616311 Review #1616311 is a subjective opinion of poster.
Pros
  • For the larger part the only game in town
Cons
  • Also basically the only game in town
Reason of review
Bad quality
Loss
$225
Preferred solution
Let the company propose a solution
Tags
  • Toilet Clogs Easily
  • Poor Toilet Design

Lowes in Masonboro, North Carolina - I need my windows

1.0
Details
I ordered windows 8 weeks ago I have been lied to numerous times and just want my Pella windows. Pella has been terrible too!! I need help and need my windows
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1 comment
Anonymous
#1737546

Drive on up to Pella Iowa and build them if you think you can do better. The summer months get very busy for window manufacturers.

People living in the northern part of the country aren't exactly excited about replacing windows in the winter with the snow blowing so they are limited to the warmer months of the year unlike people in the south. This taxes production capacities of window manufacturing plants and they unfortunately get behind.

Orders are filled in the order they came in. Living where you do, you would have been better off ordering windows during a slower time of the year for window manufacturers.

Review
#1633145 Review #1633145 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered
Tags
  • bad service
was told by sales that it was an easy one day job which since only only side of my yard to be fenced. Installers came at 9:40 a.m. and left at 11 to go by tools they needed to take out a 4 foot fence that needed to be removed. They came back at 1:30 and worked on my...
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Review
#1683911 Review #1683911 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Install contractors are incompetent
  • Sales untruthful
Reason of review
Poor customer service
Loss
$852
Preferred solution
Price reduction
Tags
  • Total Customer Service Failure

Lowes in Stony Creek, North Carolina - No response on vinyl privacy fence

1.0
Details
I asked about a quote over a week ago on getting about 450panels installed and no one has even called me.piss poor way of doing business but just so happens that Home Depot sells very simaler fencing guess I will have to to get someone from Raleigh to come to Rocky Mount NC to give me a quote
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1 comment
Anonymous
#1729499

I'd consider myself lucky. Skip the vinyl fence and go to wood.

Stop and think about what happens 5 years down the road if some of the panels get damage in some way.

What are the chances that you will be able to get replacement panels to match the rest of your fence. Wood can always be crafted to make a matching panel, not so with vinyl.

Review
#1615836 Review #1615836 is a subjective opinion of poster.
Service
Lowes Fence Installation Estimate
Reason of review
Poor customer service
Preferred solution
Just call me as you promised and quote me on fencing

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Products and Services Reviews

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We ordered a LG door in door refrigerator on May 24 2019 from the Smithfield NC location. We were told it was not in the warehouse and would take 5 weeks to come in. The refrigerator was delivered on June 30. The problem is it is the wrong refrigerator. I told the...
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1 comment
Anonymous
#1711441

Have you called their customer care? they might be able to help you see where the error happened and get you a answer

Review
#1575102 Review #1575102 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Wrong refrigerator
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered