State: North Carolina City: Asheville Product: Lowes Cashier Clear all filters (2 of 78 reviews match)

Lowes can not do simple delivery

Friend bought a washer and dryer at Lowes in Deland Fl. Used my Cell Phone as he did not have one. Assured us that they would deliver before 12:00 next day. Took the cashier four times to get my cell phone number. Kept repeating the same wrong number while sales person Clay who assured us of delivery and other cashier watched laughing. Wrote out number and she then said got it right and repeated number I had written. Next day called delivery manager and they could not find my order by phone number but did by name. Said it would be there by 12. Arrived at 3:30. Delivery person said tried to call us but no answer, showed us phone number on his bill and it was wrong number. Only competent person was the delivery person who went out his way for set up. Would not buy anything from the store other then a pack of nails.
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Other then the cashier that can't read, and a driver that cant drive. The rest of the store did fine.

Been there may time my self.

no hassle. and he who is with our error cast the first stone.

#256028 Review #256028 is a subjective opinion of poster.
Lowes Cashier

Lowes chasier mistake

Lowes cashier overcharged me on my receipt at checkout and could not refund my money had to see customer service and they would only give me a gift card for their mistake. Lowes should be aming to please their customer and be glad someone in this economic hard times is there in the store buying to begin with and not one of these stores who is going out of business. I f this keeps up they may be filing bankruptancy. I would like for this store to be there for the consumer instead of out to see how much money they can gain by these types of practices.
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Why could they only give you a Merchandise Credit at CS?

There are only three reasons I know of:

1. You paid with a Gift Card or Merchandise Credit

2. You had no receipt.

3. (most likely) you paid with a check.

If it was 1 then so what who cares. You got back what you paid with.

If it was 2 then just go get your receipt.

If it was 3 and it was the same day, the cashier along with there supervisor(head cashier or higher) could have refunded the whole sale and re-invoiced the sale, on the same register. You would have had to write a new check, but that is because the wrong amount was written on the old one. This can only be done on the same day and requires a mangers approval(To keep the honest people honest). If the error was noticed after the day of the sale, you have to wait 15(sometimes 8) days before you can get cash back.


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#146911 Review #146911 is a subjective opinion of poster.
Lowes Cashier

Contact Lowes Customer Service

Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
(800) 445-6937
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