State: North Carolina City: Charlotte Clear all filters (20 of 4838 reviews match)
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I want someone to call me
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1 comment
Anonymous
#1740295

What do you want someone to call you? If you have a problem with Lowes and want to talk to someone contact them. Posting on a public complaint board that has nothing to do with Lowes isn't going to do much for you.

Review
#1639318 Review #1639318 is a subjective opinion of poster.
1.0
Details
Why hire lowes installation?
Why hire lowes installation?
Why hire lowes installation?
2015 I were hired Lowe's Home Improvement installed siding, windows and gutter; It cost me $40,000. Last year I have observed that my ceiling was stain I have no clue what is happen now the ceiling paint peel and water drops on windows and floor so I have to go up...
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2 comments
Anonymous
#1387624

You signed a contract. You should have read it first.

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Review
#1086299 Review #1086299 is a subjective opinion of poster.
Cons
  • Corporate policey
  • Already stated above
Reason of review
Bad quality
Preferred solution
to fix my problem
Yahoo Mail Elvira Home New Subject Discrimated against Compose Inbox 999+ Unread Starred Drafts 122 Sent Archive Spam Trash Less Views Hide Photos Documents Travel Coupons Tutorials Folders Hide New Folder Henry Update time zone Back Restore to Inbox Move Delete Spam...
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2 comments
Anonymous
#1471153

There's really no good reason why anyone should be trying to place a phone order. It's shady as ***

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Review
#1240132 Review #1240132 is a subjective opinion of poster.
Cons
  • How i was treated
Reason of review
Problems with payment
3.5
Details
Three months after the signing contract, we still have an unfinished island in kitchen with no hope for completion. Cabinet and countertops rep, Linda, is never at work and, when actually contacted, stalls and makes excuses. Same for designer, Victoria. Contractors for...
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Review
#992654 Review #992654 is a subjective opinion of poster.
Pros
  • Having services coordinated
  • Contractors quality
Cons
  • Disorganized
  • Lengthy service time
  • Disinterest on the part of lowes employees
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Deliver product or service ordered
I recently bought a new refrigerator at Lowes and they promised to deliver it within a week . They initially told me it would be delivered from 1-3 which didnt happen ... As soon as they got here the delivery guys did not install the refrigerator and since they had...
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1 comment
Anonymous
#1177871

I never understood why people order and pay for things, and then on delivery day want to act like they have plans that will save human kind and ***...come on..take a whole day off and figure stuff out if it's that important

Review
#866747 Review #866747 is a subjective opinion of poster.
Reason of review
All Of the Above!!!!
Loss
$1600
Preferred solution
Deliver product or service ordered
Tags
  • South Tryon
2.3
Details
On 10/21/2015 in the afternoon, I went to Lowes in Huntersville, NC, carrying my old not working smoke and co detector. I was trying to find a matching one or similar one. I read through the label and would like to actually see it to make sure it is compatible. I asked...
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2 comments
Anonymous
#1072284

Diana is a real treat for the store. She tackled a 90 year old woman in a power chair last week for asking her where the light bulbs where.

Be careful of Paul over at Home depot though He chases people with a tire iron! Sound silly?

Yeah so did your complaint. "She ran"

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Review
#722070 Review #722070 is a subjective opinion of poster.
Cons
  • I will go to home depot from now on
Reason of review
Poor customer service

Vinyl Flooring Review

1.0
Details
Wanted some roll vinyl cut asked one rep who referred me to another. He said its gonna be awhile hes busy. Waited and waited found him chatting with another employee. Still busy. Store pretty much empty as it was 10 am and as i left nothing but sales people standing around. Management here is pathetic as is their sales force.
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Review
#753147 Review #753147 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes will not reimburse us a new warranty even though we paid for 4 years!

After a grueling month without an ice maker, and many technicians in to try and fix our new refrigerator, we finally have resolution. The New whirlpool gold refrigerator has an issue that is unfixable! Great news, we bought the extended warranty and it will be replaced! Not so great though! After I had to call Lowes again, no call from them explaining the resolution, I was told we will be issued merchandise credit for the purchase price and tax. The fridge is no longer on sale so we will have to pay another 200.00 for the same one! It is also out of stock until August! More bad news, we bought the 4 year warranty and they will not reimburse us so we can but a new one! They said we have used it up! However, if they had been able to fix the issue it would still be under warranty for 4 years! This is terrible business and I am going to have to buy another warranty and pay full price! Where is the logic that the warranty will not carryover or we cannot get the credit for one! This is once again another example of how a company could have better customer service programs! Next time we will go to Home Depot!
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1 comment
Anonymous
#840048

Did you take the time to read the terms of the warranty BEFORE you bought it? Most of these service plans limit what they pay out in repairs or replacement to the purchase price of the product.

By giving you a credit for the purchase price plus tax, they fulfilled the terms of their contract with you. They owe you nothing more. Keep in mind that if you hadn't purchased the service plan you would have an unrepairable refrigerator.

Why would you expect them to give you a refund on a warranty that paid you the price of a refrigerator? There would be a lot less complaining if people only took the time to understand what they were buying before they made the purchase rather than making a lot of assumptions about what they bought that are unrealistic.

Review
#509332 Review #509332 is a subjective opinion of poster.
Loss
$150

Lowes Installation Review

Fence was installed 6 feet inside of property lines. Looks terrible. They refused to fix it. They said I got what I paid for. Now I can't enjoy my yard because I am reminded of their terrible customer service.
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Review
#493514 Review #493514 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions

Lowes in Charlotte, North Carolina - Shoddy window installation

We had the entire house's windows replaced by a Lowes installer about 2 years ago. This included a garden window in the kitchen. 1 month after installation we noticed that the window was growing mold around the inside edge. Called Lowes and after many many calls finally got the installer back out who said it wasn't an install problem but defect in the actual product. Now 2 years later getting the same run around and no answers to the problem. Every time I call I get treated like this is the first they have heard of the issue. Very disappointed in Lowes response and will never hire them to do anything again.
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1 comment
Anonymous
#752434

You are leaving out a lot of details. Are these wood or vinyl windows?

If there is anything "growing" on the windows it would indicate the humidity in your home is too high. If these are wood windows they would have been treated with a chemical to kill anything that might grow on them. The dead material will look like mold. If they are vinyl windows and are growing mold on the surface it is a combination of high humidity and soil on the window causing the problem.

Lowering the humidity in the house and keeping the windows clean should solve the problem. More often than not new, more airtight windows get blamed for other problems in the home that need to be solved.

Review
#461297 Review #461297 is a subjective opinion of poster.
Loss
$900