State: North Carolina City: Jacksonville Clear all filters (8 of 4762 reviews match)
Lowes - The fence that no one built
I ordered a white panel fence in July of 2018 and now it’s february 2019. This has been the worst experience ever. First off they brought the wrong material la to My house and left it all in my yard for two months Needless to say my yard looked like a twister hit it....
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Does your state license contractors? If it does you should file a complaint with the state.

It will put pressure on Lowes and their contractors.

In my state they also have a fund to compensate people who have lost money to fraudulent contractors. It could also strip them of their license and help avoid this problem for others in the future.

#1475147 Review #1475147 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes in Jacksonville, North Carolina - Rebate, what rebate.

Bought a washer and dryer from Lowes. Purchased in part due to a rebate offer. Trying to navigate to burdensome rebate application program on line and then find out the rebate has expired. Wife won't like it, but the new w&d are going back to the store and I'll buy elsewhere.... principle.
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#1437327 Review #1437327 is a subjective opinion of poster.
-RETURN 36963-I approached the returns counter at Lowes, Jacksonville, NC on Western Blvd. at 6:00 pm tonight. I returned some locks that I purchased. The cashier was on another register and she told me that she would be with me in a moment. I said, ok. She appeared to...
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#1196379 Review #1196379 is a subjective opinion of poster.
  • Discount for veterans
Reason of review
Poor customer service
Preferred solution
That this customer be retrained so no one else has to be treated like I was treated.

Lowes - Workbench Review from Jacksonville, North Carolina

I was ordering a workbench online and to pick up in store for free, i typed in my zipcode, selected my store and made my purchase. When it came to the last screen, it told me my pickup location was in a completely different state! I live in NC and my pickup location was in MN. I called customer service right away and all they could do is cancel the order, and told me i would have to re order it. I dont see how hard it is to change my order to pickup at a different location! And to finish it all off, the money i spent has not yet been returned back into my account and was also told that it would take a few days to reflect in my bank account.!
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#698568 Review #698568 is a subjective opinion of poster.
Reason of review
Problem with delivery
My husband now refuses to shop at Lowes at all. What I think Lowes thinks is this is going to hurt us. WRONG! We will be spending our hard earned money elsewhere. They will be hurt not us. Especially, if the manager at that location does this to other...
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I made a mistake when I ordered a stove in Lowes Morehead city NC. I paid for the stove in advance and had to wait for 2 weeks to get it.

When it was delivered it had scratches on the cooktop glass. I had to call Lowes manager Pete several time to have the stove exchanged, he told me to wait, wait, wait as they were so busy to come to my place to pick up the stove. Two weeks passed nobody from Lowes called me.

This is their policy: they know if you don't make them take the product back for 1 month it will be IMPOSSIBLE to return it That's why they are not in a hurry to do what they are supposed to do... I am very upset and will NOT purchase any more product in Lowes.

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#498504 Review #498504 is a subjective opinion of poster.
Contacted Master Forge two times about needing new cooking grates and was given a reference number each time and was told someone would get back to me. I never received a call back. I called back myself and on the third try after a weeks time I was told that they no...
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Why not just buy a new grill? Maybe the new grills have longer lasting cooking grates.

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#493538 Review #493538 is a subjective opinion of poster.

Lowes in Jacksonville, North Carolina - Did Not Believe The Costumer

We bought 2 plants with a 1 year warranty but they died within 2 months so we went back to Lowe's to return them. We lost the receipt but the worker said we could give her out phone number and credit card number. She checked 3 different credit cards and said she couldn't find it so she accused us of lying so she denied the return. Even though we told her exactly what day we bought them and what the cost for them were. We went back home and found our credit card bill then returned to Lowe's but the worker wasn't there so we explained it to a different worker. She checked the credit card number again and FOUND IT! And the 2nd worker apologized for the 1st worker's mistake. We didn't care about getting our money back, we mostly hated how the 1st worker thought we were LYING! >:(
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Yeah, my brother deals with people like you all day. He comes home irritated because you don't think to come prepared like a responsible adult and shopper.

Clean-cut kids aren't the issue so much as customers who can't, don't or won't read the return policies and, yet, have the audacity to get angry when the associate refuses to take the stranger's word for it. Receipts are proof of sale and it is well within reason to require them for return.


Wasn't it amazing how much quicker you got your problem resolved when you brought in the receipt. Next time you return a product bring the receipt the first time.


Lowes return policy on non sellable nursery is the product shouldnt be returned unless a receipt is present.


You just got a *** employee. That's not hard to do these days---most of the young people I used to interview for jobs were functionally illiterate and looked like they had just finished changing the oil in a truck.

I had a hard time finding clean-cut, literate kids.

At least you eventually got someone smart. Try that at Walmart!!

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#239710 Review #239710 is a subjective opinion of poster.

I also bought Troy Bilt *** at Lowes.

I bought a belt drive self propelled Troy-Bilt 21" self propelled lawn mower. The belt has broken 9 times in the last year and a half. I finally caught on (after 5 or 6 belts)that the belt that sells for $18.00 at Lowe's can be purchased for $3.95 at most real hardware stores. I also have a Troy Bilt push mower. It is a real piece of junk. Lowe's does nothing but say don't bring it back to us. I am a slow learner. I also have a Trow-Bilt Tuffy spring assist *** eater. I can't say what I think about it here. I will buy nothing at Lowe's again.
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Also, Craftsman uses the same motor companies for the "specs" on their product. They also deal with the some of the same parts dealers since the parts "people" also have the market cornered with their "giants".

"Retailer4life", go to your displays in your OPE dept. and look at a manual for Try-Bilt pressure washers. Find the company who is now over the pressure washers. You will find that it is Generac.

The same Generac out of Wisconsin that handles some of Lowes generators. Use the # in the manual and call that company. They will explain why they have the rights over a product with the name Troy-bilt. It has to do with distribution and parts.

And they wanted to stay with an American affiliate. Peolple reading this comment. We have all the info and tools that we need to educate ourselves as consumers. We sometimes need some guidance.

Also, you are the only person who has the final decision on what product you buy. Everyone, good luck in the future and God Bless!


Also, remember this. Home depot--Cub Cadet, MTD.

K-Mart--Yard Machine, MTD. Bolens, Huskee(not Husqvarna), Yardman, and alot of others, guess what? MTD!!! one-third of Craftsman parts division is tied to MTD affiliates.

MTD is a giant that can handle mass distribution worldwide for all the companies that are affiliated with them. However, the companies under MTD still have their own rights with a portion of royalties that go to that company(Cub Cadet, Troy-Bilt, ETC.)They also have specification rights when it comes to design apart from MTD. There is a MTD brand that is called MTD. Husqvarna tractors are affiliated with Frigidaire/Electrolux because of the increase in popularity with their product.

Frig./Elect. can handle the volume of merchandise and move it worldwide. Most cosumer hotlines, sites, books or magazines will explain these procedures.

They will also give you a better understanding and show you yhe integrity of the product and company name that backs it. "Retailer4life", good effort, but, a little bit more on and some phone calls to the manufacturers in "our" store will help educate you.


I work for Lowe's, and the Troy-Bilt line that Lowe's carries is not Troy-Bilt. They are made by MTD.

Yes, the MTD of WalMart and other discount lawn care fame. MTD merely bought the Troy-Bilt name. Sort of like the Sylvania TV brand Sears sells.

Famous brand name, but made by el cheapo electronics manufacturer Funai. These companies merely BUY the name, nothing more.

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#194248 Review #194248 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
(800) 445-6937
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