State: North Carolina City: Jacksonville Product: Lowes Warranty Clear all filters (1 of 120 reviews match)

Lowes in Jacksonville, North Carolina - Did Not Believe The Costumer

We bought 2 plants with a 1 year warranty but they died within 2 months so we went back to Lowe's to return them. We lost the receipt but the worker said we could give her out phone number and credit card number. She checked 3 different credit cards and said she couldn't find it so she accused us of lying so she denied the return. Even though we told her exactly what day we bought them and what the cost for them were. We went back home and found our credit card bill then returned to Lowe's but the worker wasn't there so we explained it to a different worker. She checked the credit card number again and FOUND IT! And the 2nd worker apologized for the 1st worker's mistake. We didn't care about getting our money back, we mostly hated how the 1st worker thought we were LYING! >:(
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Yeah, my brother deals with people like you all day. He comes home irritated because you don't think to come prepared like a responsible adult and shopper.

Clean-cut kids aren't the issue so much as customers who can't, don't or won't read the return policies and, yet, have the audacity to get angry when the associate refuses to take the stranger's word for it. Receipts are proof of sale and it is well within reason to require them for return.


Wasn't it amazing how much quicker you got your problem resolved when you brought in the receipt. Next time you return a product bring the receipt the first time.


Lowes return policy on non sellable nursery is the product shouldnt be returned unless a receipt is present.


You just got a *** employee. That's not hard to do these days---most of the young people I used to interview for jobs were functionally illiterate and looked like they had just finished changing the oil in a truck.

I had a hard time finding clean-cut, literate kids.

At least you eventually got someone smart. Try that at Walmart!!

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#239710 Review #239710 is a subjective opinion of poster.
Lowes Warranty

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Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
(800) 445-6937
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