State: North Carolina Product: Lowes Carpet Installation Clear all filters (4 of 77 reviews match)
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2.2
Details
So we had a Stainmaster carpet installed by Lowes. Pet protect and warrantied. My husband notice immediately that the thresholds installed between the rooms was beat up so he called and they sent someone out to take a look. We heard nothing. Then we notice within about...
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Review
#1562174 Review #1562174 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Lowes inability to resolve my claim in a timely manner
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution

Lowes in Cary, North Carolina - Very satisfied

5.0
Details

Update by user Nov 06, 2018

And we got the 10% military discount that Home Depot wouldn't give

Original review posted by user Nov 06, 2018

After reading so many bad reviews, I was very hesitant to use Lowes. But our experience replacing carpeting in 3BRs, family room, stairs, closets was great. Ordered Stainmaster Pet Protect Riverwalk from their Cary, NC location. Employee Adam was knowledgeable and made no errors. I was also concerned that the installation go well. Installers from Legacy Flooring in Raleigh, NC arrived on time. Three man crew moved designated furniture, ripped up old carpet and pad, installed new of both, vacuumed and hauled away old materials. Crew chief wore t-shirt "Rodriguez Flooring" so maybe Legacy subbed it to them. Crew was professional, polite and did a wonderful job - even asked where we wanted seams placed. Couldn't have gone better. It's beautiful! I think it really matters that the installers have lots of experience. Otherwise, it can be a nightmare.
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Review
#1395061 Review #1395061 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
with carpet installation

Lowes in Forest City, North Carolina - Carpet installation nightmare

I bought carpet for one bedroom because they said free delivery, installation and removal. I explained that I would be renting out the place next month and must have the carpet installed three weeks after I paid for it. No problem I was told. The carpet arrived at Lowes within 5 days. Service Pro, their sub didn’t have time to measure the room for a month. I talked the guy into an appointment 2 weeks after the carpet arrived. Both Lowes and the measuring guy said the installers would come within 72 hours. HA! Never called, never showed. BTW, I agree with the bate and switch review because the installer ( free) told me I need 28 linear feet of 12’ padding to cover my 12x 16 floor. I called Lowes and Service Pro 3 times a day- then started showing up at Lowes customer service every day this week. Promises promises. Lowes has an incompitant and devious sub contractor and zero control despite “ urgent requests and expedited order. I leave my summer cabin tomorrow never having been contacted by the installer despite numerous promises by all levels of Lowes Forest City staff. The rental starts in ine week. We have no local family to oversee the workers. So am I supposed to fly back to get my free installation?
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2 comments
Anonymous
#1636818

Contact Lowe's installation management team (could be in the store or in a call center), explain the situation, and let them know the details of your situation and let them know that you have no other option than to hire your own subcontractor to be there for the install and to act on your behalf. Tell them that you understand that this is an installer created issue and that you expect to be reimbursed for the additional expense and ask that they charge the installer to cover the reimbursement.

If you don't get the answer you want from the first person, ask to speak to their manager.

You could also dangle this in front of the installer (the threat of losing money is a good way to move yourself to the front of their line)... It may get it installed before you leave...

Anonymous
#1636819
@anonymous

just realized this was from 7 months ago...

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Review
#1314955 Review #1314955 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service

Lowes does not back shoddy workmanship by their subcontractors!

3.7
Details
Purchased carpeting for entire 2nd floor in my home. Lowes installed In August 2013. In January 2015, I noticed carpet was bunching in hallway and one bedroom. Called Lowes and they refused to fix because warranty was only good for year. After several calls and complaints, an email to their CEO and Several VPs got somone out to look at it. They restretched in 2 areas and I thought my problem was over. Well now the carpet is bunching in the three bedrooms. I called the original installer and he wont come look at it. Said He is no longer their installer. I called Lowes and they refuse to fix it. They sent a letter to my home via UPS stating they fixed it once" as a one time courtesy" and they will make no further repairs. I am on mu own and they consider the issue closed. Buyer beware! Lowes does not back their work! I wouldnt have them install a light bulb at this point! #Lowes shoddy workmanship
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8 comments
Anonymous
#1299250

So tired of whiners like you. It came with a year warranty. You knew it.

Johndwyer
#1300005
@Anonymous

Ur a Troll

bobavery
#1299228

At least your Lowes brought the carpet with them to install. My story is they ripped out the carpet, went back to the store and it's out of stock.

OOOOOPS!!!

I'm with you...the home improvement chains are nothing but glorified warehouses. Avoid their installation services like the plague.

Johndwyer
#1300006
@bobavery

Thanks Bob. I feel ur pain!

Anonymous
#1298891

You had, and knew you had, a one year warranty on the installation. Yet you still bitched and whined until you got your way. Grow up and pay someone to come out and fix it.

Johndwyer
#1298985
@Anonymous

Pretty funny trolle.

Anonymous
#1298666

Sorry, you are having issues with your carpet, it is definitely a result of not using a power stretcher when the carpet was installed. This a common complaint with both Lowes and Home Depot, but it not limited to just them.

Also, it is a lack of institutional control by the carpet manufacturers, who could requiring some carpet installation standards be met when selling and installing their products.

Also, you may not realize it, but you probably over paid for the carpet as well.

***

My opinion is probably not going to matter much, but it one carpet customer listens and demands a proper installation by their carpet installer, my day has been made.

Johndwyer
#1298988
@JJ

I agree. Manually stretched not power stretched.

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Review
#1016935 Review #1016935 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Shoddy Workmanship
  • Dismissive To Customers

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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