Lowes Customer Care Reviews in North Carolina, USA
What happened? What can we help you with?
Cons
No items
Pros
No items
Clear all filters
(16 of 467 reviews match)
Latest review first
- Latest review first
- Most helpful reviews first
State:
City:
Show
Product:
I ordered a white panel fence in July of 2018 and now it’s february 2019. This has been the worst experience ever. First off they brought the wrong material la to My house and left it all in my yard for two months Needless to say my yard looked like a twister hit it....
View full review
Review
Service
Lowes Customer Care
Reason of review
Problem with delivery
The Lowes in Mooresville NC is a joke. How can a store located in the very same town as the corporate location be so terrible. Store staff doesn't care. Stock is never out. Choices are very slim to none. For a home owner that wabts to spend thousands of dollars with a...
View full review
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
Paint counter Lowe’s employee walked away, even with me saying excuse me, pressed the button at the service desk an they came back with an attitude “ individual was just standing at the other end of the isle away from the paint counter”. Finish shopping went to check...
View full review
2 comments
Were you double charged for the paint or did you see a second line added for recycling? In my state there is a state mandated recycling charge added to every paint purchase that has to show up as a separate line on the receipt. It isn't something you can refuse or they can remove.
View more comments
Review
Service
Lowes Customer Care
Reason of review
Problems with payment
I don't understand why she didn't tell me what Lowes over the phone limit was in the first place. She spoke to the third party person and informed her that she would have to go online and order the items. Megan has a very rude disposition, this is not the...
View full review
2 comments
There's really no good reason why anyone should be trying to place a phone order. It's shady as ***
View more comments
Review
Service
Lowes Customer Care
Cons
- How i was treated
Reason of review
Problems with payment
-RETURN 36963-I approached the returns counter at Lowes, Jacksonville, NC on Western Blvd. at 6:00 pm tonight. I returned some locks that I purchased. The cashier was on another register and she told me that she would be with me in a moment. I said, ok. She appeared to...
View full review
1 comment
Maybe the other customer was already being attended to by her? That may have been what she was working on, on the computer? I mean, I know its crazy to think something was being done in the store before YOU arrived.
Review
Service
Lowes Customer Care
Pros
- Discount for veterans
Reason of review
Poor customer service
Preferred solution
That this customer be retrained so no one else has to be treated like I was treated.
Lowe’s: I do apologize Me: Like I said, great way to lose a long time, loyal customer who spends thousands of dollars a year for home improvements not to mention that I will relate this experience to all my friends and neighbors. Good luck . Lowe’s: I'm sorry that you feel that way. Lowes...
View full review
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
the following is my humble opinion and I believe the following: Lowes is NOT standing behind my carpet seams(plural) problems. denying and trying to say seam is within standards. I WILL NEVERRRRRRRRRRRRRR BUY LOWES HOME IMPROVEMENT AGAIN. filed complaint with Better...
View full review
Review
Service
Lowes Customer Care
Reason of review
carpet seams coming apart Lowes refuse to fix
This is the second time I was screwed by Lowes. I ordered a storm door it took two month to get it installed, Now I ordered a fence I was told it would be installed Tuesday the 19th the material was delivered on Monday the person that delivered the material was so nice...
View full review
1 comment
There are NO Lowe's employees that install ANYTHING! Don't get pissed at Lowe's for the actions of a third party installer YOU agreed to hire through Lowe's.
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Can you EVER find someobe to help you in the store????I even go up to the Service Counter and they psge and page yet no one shows up. Some employees even avoid eye contact entirely so as not to be asked anything. POOR custoner service. I HATE having to go to Lowe's for...
View full review
2 comments
It's a do it yourself warehouse if you don't know how to do or find something,you don't need to be in that store.
View more comments
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
Lowes Customer Care Review
Went in to purchase wire at lowes on martin luther in houma la. Called for service in electrical dept. 15 minutes later a black lady came she couldn.t help because,wire was on top shelf half hour kater someone showed up with fork lift then they couldn.t figure out how to get the roll on the rotisserrie to uncoil wire finally a white dude showed up an did it for them took an hour an a half
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Does your state license contractors? If it does you should file a complaint with the state.
It will put pressure on Lowes and their contractors.
In my state they also have a fund to compensate people who have lost money to fraudulent contractors. It could also strip them of their license and help avoid this problem for others in the future.