State: North Carolina Product: Lowes Customer Care Clear all filters (16 of 473 reviews match)
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Lowes in Jacksonville, North Carolina - The fence that no one built

1.8
Details
Lowes - The fence that no one built
I ordered a white panel fence in July of 2018 and now it’s february 2019. This has been the worst experience ever. First off they brought the wrong material la to My house and left it all in my yard for two months Needless to say my yard looked like a twister hit it. After picking up the material they did nothing for another two months. Materials were dropped off in front of my house on my beautiful manicured yard where they are all still there as of today. The workers did start on the fence and literally I mean started. They were suppose to arrive at 11am but did not show up until 230 and left at 4:15. As of today I have 9 panels up and the two in the back have a one inch gap which was not suppose to occur according to one of the contractors and Lowe’s. I have been billed for this product since July so this should be considered 100% fraudulent . I have called and spoken to so many people since July and still my fence is not complete. I will be requesting a full refund for this disaster and will never use Lowe’s installment again.
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1 comment
Anonymous
#1647854

Does your state license contractors? If it does you should file a complaint with the state.

It will put pressure on Lowes and their contractors.

In my state they also have a fund to compensate people who have lost money to fraudulent contractors. It could also strip them of their license and help avoid this problem for others in the future.

Review
#1475147 Review #1475147 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problem with delivery

Lowes - Bring Home Depot to Mooresville NC

1.5
Details
The Lowes in Mooresville NC is a joke. How can a store located in the very same town as the corporate location be so terrible. Store staff doesn't care. Stock is never out. Choices are very slim to none. For a home owner that wabts to spend thousands of dollars with a local home improvment store I have elected to suck up the drive down I-77 to Cornelius and spend my money. I just don't get it. I guess it's why Home Depot is killing them on sales and service. Wake up Lowes YOU ARE LOSING SALES AND CUSTOMERS!!!
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Review
#1339157 Review #1339157 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Sanford, North Carolina - Poor service

3.5
Details
Paint counter Lowe’s employee walked away, even with me saying excuse me, pressed the button at the service desk an they came back with an attitude “ individual was just standing at the other end of the isle away from the paint counter”. Finish shopping went to check out an register operator double charged I asked to have it removed again attitude an as I watched put it back on this went on three times I had to ask for the extra charge to be removed, continued comments an attitude again, I just stood in shock.
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2 comments
Anonymous
#1528174

Were you double charged for the paint or did you see a second line added for recycling? In my state there is a state mandated recycling charge added to every paint purchase that has to show up as a separate line on the receipt. It isn't something you can refuse or they can remove.

Anonymous
#1637015
@Anonymous

No actual double charge for items being bought other than the paint. It was clearly seen due to cost of item a double charge.

I have continued to utilize this same establishment an if certain individuals are working will use other avenues.

I have watched them repeatedly give bad advice, wrong information an poor service. Being the major and only type of store in general area there is little other options.

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Review
#1315488 Review #1315488 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problems with payment

Lowes in Wake Forest, North Carolina - Awful in-store and customer service experience, just awful

2.6
Details
Here’s what an awful in-store and then online customer service experience looks like. I couldn’t care less about the discount but that Lowe’s no longer cares about their customers. I’m never going back. Lowe’s: Hi. My name is Janna with Lowe's and I'll be helping you today. I'm sorry that you had a bad experience. Can you tell me more about what happened? Me: How to lose a customer with one bad experience. Change the rules without communicating with your customers and not provide a work around. Hard-and-fast rule changes for long time loyal customers don't feel real good. I think I'll see how Home Depot treats their customers for a while. Lowe’s: I did read that in the first initial text. I was asking if you could provide any details as to what you are referring to. Me: Just a minute Lowe’s: Ok Me: Sorry, I just left the Lowe's and was driving so had to pull over. Lowe’s: Ok Me: 1. Wanted a 2.7 cubic ft refrigerator but the one I wanted was on the top shelf. 2. Had to wait about 15 minutes for an associate. 3. They had to go get a lift to get the refrigerator down. Another 10 minutes 4. The lift didn't work, wasn't charged. Had to get another associate to manually pull the item down. Another 10 minutes. That was also very dangerous for that associate. 5. Waited in line for almost 10 minutes 6. Was told that I couldn't use the military discount with my ID because it had to be tied to a MyLowes account. Manager was called over and would not allow the discount but told me I could go to customer service and tie it to my account. I just paid full price instead of impacting the rest of your customers in line behind me. What I should have done was just leave the refrigerator and go somewhere else. So, a transaction that should have taken 15 minutes took about an hour and I got to pay full price for the item. You know what, I think I will just return the item and go to Sears to buy it. Now keep in mind that I've use this discount at the same store for years. It's not the discount that irks me, it's the sudden change of rules with zero flexibility. Not a pleasant experience at all! Lowe’s: I do apologize about the long wait that you had to get your order. Since May 1, 2017 Lowe's has been requesting that people register for the military discount. Then effective 1/2/2018 the option to manually add the discount at the store was removed. This was not something that was just thrown at customers. The move was to make the discount available to be used online as some veterans are not able to go to the stores due to varying circumstances. Lowe's wanted to make sure that anyone that was eligible for the discount would be able to use the discount. Me: That's not true. I've shopped at the store several times this year, and today, waiting to pay, I'm told about the rule change. Lowe’s: I do apologize but those are the dates of when these changes were taken place. Me: And I've bought tons of landscaping and fencing over the summer and fall, again, no one ever mentioned it to me. Lowe’s: I do apologize Me: Like I said, great way to lose a long time, loyal customer who spends thousands of dollars a year for home improvements not to mention that I will relate this experience to all my friends and neighbors. Good luck . Lowe’s: I'm sorry that you feel that way. Lowes customer service has been deteriorating for a couple of years now but I think it’s hit rock bottom now.
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Review
#1187140 Review #1187140 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Charlotte, North Carolina - Customer Service

Yahoo Mail Elvira Home New Subject Discrimated against Compose Inbox 999+ Unread Starred Drafts 122 Sent Archive Spam Trash Less Views Hide Photos Documents Travel Coupons Tutorials Folders Hide New Folder Henry Update time zone Back Restore to Inbox Move Delete Spam Discrimated against Yahoo / Trash Elvira Wayans To: DIEDRA WAYANS Apr 23 at 3:28 PM Hey Duck can you jazz this up for me please. To whom it may concern: My name is Elvira Wayans, I visited your McMullen Creek location in Charlotte, North Carolina on April 18, 2018. I approached one of your employees her name is Megan, I asked her how does a third party payment work. She told me to shop for the items bring them to her and she will call the third party for payment. I did my shopping, I purchased a dishwasher, garbage disposal, kitchen faucet and two other small items. Megan rang the items up the amount of my purchase was approximately, 1,673.00 (one thousand six hundred and seventy three dollars) . She then informed me that her manager said she can not accept over the phone payment because the amount was too high. I don't understand why she didn't tell me what Lowes over the phone limit was in the first place. She spoke to the third party person and informed her that she would have to go online and order the items. Megan has a very rude disposition, this is not the first time she discriminated against me. This incident was very embarrassing for me not to mention I felt discriminated against. I have been shopping at Lowes for years and this put a bitter taste in my mouth. I respectfully, request something be done about this. Thank you in advance for your anticipated cooperation. Sincerely, Elvira Wayans {{Redacted}}
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2 comments
Anonymous
#1471153

There's really no good reason why anyone should be trying to place a phone order. It's shady as ***

Anonymous
#1469308

So they have a company policy that applies to every customer, and when it applies to YOU it is discrimination? Maybe you can get a clue why people aren't buying most of the "discrimination" crap that's being thrown around these days?

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Review
#1240132 Review #1240132 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • How i was treated
Reason of review
Problems with payment

Lowes in Jacksonville, North Carolina - Poor Customer Service Store 0556 Terminal 36/Manager Wayne Hart

2.9
Details
-RETURN 36963-I approached the returns counter at Lowes, Jacksonville, NC on Western Blvd. at 6:00 pm tonight. I returned some locks that I purchased. The cashier was on another register and she told me that she would be with me in a moment. I said, ok. She appeared to be finishing up something on the register. I did not see anything unreasonable about that, so I waited. As I am waiting another customer walks up and stands in front of her register. Now, mind you she had already acknowledged that she would take care of me next. I just knew that she was going to tell them "Sir, I will be right with you after I take care of this customer (me) who was here first." To my shock and disappointment she waited on the customer who arrived after me as if I wasn't standing there and I must have nothing else better to do with my time but wait. It took everything in me not to explode. To add insult to injury it took almost 10 minutes to wait on the customer that she allowed to skip me in line. While I am waiting for her to finish with him I leaned over to get her name because what she did was wrong. At the same time I documented the time on my cell. When she noticed that me making a note on my cell she said "I'm going to get you next." I told her "I certainly hope so." Was it necessary for me to make a scene? No. Was I disappointed? Yes. Did the other customer have somewhere to go more important than me? Didn't matter. We should have been waited on, "first come, first served." So why did he need to be waited on out of turn? He didn't. Sharon made a conscious decision to wait on him. Did I need to write this negative review? No, but it has been my experience that you will never correct what you are not willing to confront. You don't get a second chance to make a good first impression. I leaned over the counter just enough to get her name off her name tag; Sharon. I grew up during a time where a person's word meant something. My impression of Sharon is that she has no integrity because her word meant nothing. I could be doing something else tonight but instead I am writing a complaint about an employee at Lowe's poor customer service. So why am I writing this because I do not want Sharon to believe that how I was treated tonight was ok, because it wasn't. Maybe she doesn't realize it but customers are the reason she has a job. Each an every customer that enters Lowe's has the potential to become a repeat customer or take their business to Home Depot because they know how to treat their customers. She needs to be reeducated on what "first come, first served means, " and to say what she means and mean what she says ("I'll be right with you" comment). By the way, I finally left Lowes after being waited on at 18:14:39/6:14 pm almost 15 minutes after she first said she would be right with me.
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1 comment
Anonymous
#1750147

Maybe the other customer was already being attended to by her? That may have been what she was working on, on the computer? I mean, I know its crazy to think something was being done in the store before YOU arrived.

Review
#1196379 Review #1196379 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Discount for veterans
Reason of review
Poor customer service
Preferred solution
That this customer be retrained so no one else has to be treated like I was treated.

Lowes in Lexington, North Carolina - Carpet seams(plural) problems and poor corporate assistance

the following is my humble opinion and I believe the following: Lowes is NOT standing behind my carpet seams(plural) problems. denying and trying to say seam is within standards. I WILL NEVERRRRRRRRRRRRRR BUY LOWES HOME IMPROVEMENT AGAIN. filed complaint with Better business bureau in North Carolina whom seams to protect lowes cause they closed my complaint as resolved when its NOT. filed complaint with my local consumer affairs, lowes corporate office 866-284-8989 and 704-758-2084 ext 6587741 was useless and refuses to help.what a disgusting experience with Lowes and I wish I had LOOKED AT LOWES REVIEWS GOOGLED IT TO SEE SO MANY NEGATIVES. does this seam look within standards to you? smh they sent Gemini Flooring Carpet and Flooring 120 Freeman Ln, Manorville, NY 11949 to view seam which owner had no tools and used his car key to run along seam to take out excess glue and fibers so he claimed which left a bigger seam opening and noticeable and told me Lowes stand behinds carpet when they are NOT in my case. he also said they need to open it up and re-trim it. so how can they say it needs to be re-trim then claim its within standards? hmmm.I will be leaving NEGATIVE REVIEWS ALL OVER INTERNET
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Review
#1186427 Review #1186427 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
carpet seams coming apart Lowes refuse to fix

Lowes in Mooresville, North Carolina - Install a privecy fence

This is the second time I was screwed by Lowes. I ordered a storm door it took two month to get it installed, Now I ordered a fence I was told it would be installed Tuesday the 19th the material was delivered on Monday the person that delivered the material was so nice and helpful. Today I waited all day for my fence to be install no one called until I called around 4:30 pm at this time I was told it would be Friday or maybe next week. I don't like it I will have a private person install the fence I can't wait for lowes. I will never buy from lowes again
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1 comment
Anonymous
#1371223

There are NO Lowe's employees that install ANYTHING! Don't get pissed at Lowe's for the actions of a third party installer YOU agreed to hire through Lowe's.

Review
#1103096 Review #1103096 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Lowes in Wake Forest, North Carolina - Customer Service (NOT)

Let me relate a recent experience with LOWES’ Home Improvement, from which others may learn. I have a small project I am trying to complete, and need to obtain some materials. I attempted comparison-shopping to source the needed materials. The Home Depot web portal was user unfriendly, so I opted for the user friendly LOWES' site, though was unable to find the quantities of the materials I needed at my local store (perhaps that should have been my first hint to abandon LOWES). I then called 1-800-445-6937 for help, and explained my situation, and the Customer Service Agent was kind enough to find the quantities in stock at another store, and create an order (324928727) for the materials. This all occurred on July 9, 2016. Unfortunately, the quantities in stock were in the LOWES' of Smithfield, and I requested home delivery (Lake Royale). The distance between the two exceeds the delivery area for home delivery. Of course, Lake Royale is outside of Smithfield's delivery area, so I then received a call from a LOWES' of Smithfield cashier relaying a message from the delivery manager that the order was being canceled. I asked why the order could not be transferred to a local store (store-to-store transfer), and was informed that the cashier was just relaying a message. So, I could not argue the point and pursued by calling again to the 1-800-445-6937. After explaining the circumstances, I was assured the order was not cancelled, and that LOWES would facilitate having the order fulfilled by a local LOWES Home Improvement. I received a call (I have a VM from Terry @ LOWES Customer Care stating the order was transferred to the Wake Forrest location and Eddie would handle the process). This was the culmination of more than six phone calls just for one ‘simple’ order. To this day, that order can still be called up on the LOWES portal. But wait, there is more. After diligently checking the status on line (IN PROCESS - View Delivery Details), I called the Wake Forest LOWES today (July 23) to obtain an update on the order. After receiving quizzical responses on the phone, I was told that Eddie was off today, but they would call him and obtain an update on the processing of the order. Two hours later, I received a call from Parka at the LOWES corporate office stating that the original order had been cancelled, funds credited back to my account, and the process needed to start over again, but it will now not be until another two weeks (August 9) that everything can be available for delivery. So, I started out with an order on July 9 (324928727), I had to post-pone my small project until July 23 for materials, and now due to the failure of a supposedly reliable supplier, will have to source and continue delays on this simple project. Needless to say, I have no intention of ever stepping inside a LOWES' Home Improvement store again. Their incompetence and customer dis-Service knows no bounds. Managers who care little or nothing for making the process work are truly exemplified at LOWES. Lesson learned: 1. Using a web portal is great, but sometimes nothing beats brick and mortar for that face-to-face experience. 2. Low prices may be part of their brand, but that should warn the consumer on the lack of Customer Care.
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1 comment
Anonymous
#1188897

You big baby. Now that you will never step into a lowes again because they couldn't do what you wanted, where will you go? Your expectations know no bounds.

Review
#887363 Review #887363 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue
Loss
$1060
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes - Customer Care Review from Mooresville, North Carolina

Can you EVER find someobe to help you in the store???? I even go up to the Service Counter and they psge and page yet no one shows up. Some employees even avoid eye contact entirely so as not to be asked anything. POOR custoner service. I HATE having to go to Lowe's for even lightbulbs. That is exactly what I am in the store right now waiting for help. So far 17 minutes and no one has shown up yet.
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2 comments
Anonymous
#1233038

It's a do it yourself warehouse if you don't know how to do or find something,you don't need to be in that store.

Anonymous
#1227845

If you took the initiative you could have looked at every light bulb in the bulb aisle in 5-10 minutes. Why would you stand around for 17 minutes for someone to look for a bulb when you could have easily done it yourself? If you need someone to hold you hand you should go to Ace Hardware rather than a big box store.

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Review
#936905 Review #936905 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service