State: North Carolina Product: Lowes Customer Care Clear all filters (16 of 459 reviews match)
filters
State:
City:
Show
Product:
1.8
Details
Lowes - The fence that no one built
I ordered a white panel fence in July of 2018 and now it’s february 2019. This has been the worst experience ever. First off they brought the wrong material la to My house and left it all in my yard for two months Needless to say my yard looked like a twister hit it....
View full review
1 comment
Anonymous
#1647854

Does your state license contractors? If it does you should file a complaint with the state.

It will put pressure on Lowes and their contractors.

In my state they also have a fund to compensate people who have lost money to fraudulent contractors. It could also strip them of their license and help avoid this problem for others in the future.

Review
#1475147 Review #1475147 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problem with delivery
1.5
Details
The Lowes in Mooresville NC is a joke. How can a store located in the very same town as the corporate location be so terrible. Store staff doesn't care. Stock is never out. Choices are very slim to none. For a home owner that wabts to spend thousands of dollars with a...
View full review
Review
#1339157 Review #1339157 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.5
Details
Paint counter Lowe’s employee walked away, even with me saying excuse me, pressed the button at the service desk an they came back with an attitude “ individual was just standing at the other end of the isle away from the paint counter”. Finish shopping went to check...
View full review
2 comments
Anonymous
#1528174

Were you double charged for the paint or did you see a second line added for recycling? In my state there is a state mandated recycling charge added to every paint purchase that has to show up as a separate line on the receipt. It isn't something you can refuse or they can remove.

View more comments
Review
#1315488 Review #1315488 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problems with payment
2.6
Details
Lowe’s: I do apologize Me: Like I said, great way to lose a long time, loyal customer who spends thousands of dollars a year for home improvements not to mention that I will relate this experience to all my friends and neighbors. Good luck . Lowe’s: I'm sorry that you feel that way. Lowes...
View full review
Review
#1187140 Review #1187140 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
I don't understand why she didn't tell me what Lowes over the phone limit was in the first place. She spoke to the third party person and informed her that she would have to go online and order the items. Megan has a very rude disposition, this is not the...
View full review
2 comments
Anonymous
#1471153

There's really no good reason why anyone should be trying to place a phone order. It's shady as ***

View more comments
Review
#1240132 Review #1240132 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • How i was treated
Reason of review
Problems with payment
2.9
Details
-RETURN 36963-I approached the returns counter at Lowes, Jacksonville, NC on Western Blvd. at 6:00 pm tonight. I returned some locks that I purchased. The cashier was on another register and she told me that she would be with me in a moment. I said, ok. She appeared to...
View full review
1 comment
Anonymous
#1750147

Maybe the other customer was already being attended to by her? That may have been what she was working on, on the computer? I mean, I know its crazy to think something was being done in the store before YOU arrived.

Review
#1196379 Review #1196379 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Discount for veterans
Reason of review
Poor customer service
Preferred solution
That this customer be retrained so no one else has to be treated like I was treated.
the following is my humble opinion and I believe the following: Lowes is NOT standing behind my carpet seams(plural) problems. denying and trying to say seam is within standards. I WILL NEVERRRRRRRRRRRRRR BUY LOWES HOME IMPROVEMENT AGAIN. filed complaint with Better...
View full review
Review
#1186427 Review #1186427 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
carpet seams coming apart Lowes refuse to fix
This is the second time I was screwed by Lowes. I ordered a storm door it took two month to get it installed, Now I ordered a fence I was told it would be installed Tuesday the 19th the material was delivered on Monday the person that delivered the material was so nice...
View full review
1 comment
Anonymous
#1371223

There are NO Lowe's employees that install ANYTHING! Don't get pissed at Lowe's for the actions of a third party installer YOU agreed to hire through Lowe's.

Review
#1103096 Review #1103096 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
After explaining the circumstances, I was assured the order was not cancelled, and that LOWES would facilitate having the order fulfilled by a local LOWES Home Improvement. I received a call (I have a VM from Terry @ LOWES Customer Care stating the order was...
View full review
1 comment
Anonymous
#1188897

You big baby. Now that you will never step into a lowes again because they couldn't do what you wanted, where will you go? Your expectations know no bounds.

Review
#887363 Review #887363 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue
Loss
$1060
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
Can you EVER find someobe to help you in the store????I even go up to the Service Counter and they psge and page yet no one shows up. Some employees even avoid eye contact entirely so as not to be asked anything. POOR custoner service. I HATE having to go to Lowe's for...
View full review
2 comments
Anonymous
#1233038

It's a do it yourself warehouse if you don't know how to do or find something,you don't need to be in that store.

View more comments
Review
#936905 Review #936905 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service