State: North Carolina Product: Lowes Installation Clear all filters (17 of 215 reviews match)
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1.0
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Why hire lowes installation?
Why hire lowes installation?
Why hire lowes installation?
My neighbor told me that to call Lowes don't kill yourself so I have make a phone call to installation department on Monday 8/7/2017 one of the worker answer my phone call his name is David you know what is told me I am apologize the labor warranty only one year so my...
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2 comments
Anonymous
#1387624

You signed a contract. You should have read it first.

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Review
#1086299 Review #1086299 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Corporate policey
  • Already stated above
Reason of review
Bad quality
Preferred solution
to fix my problem
1.0
Details
5 Trips to the Lowes store in Wake Forest in 8 days to try and understand exactly why I'm paying $250.00 to install a sink. or why 100 - 1 x 2 kitchen tile (which has been sitting in my den for more than 2 weeks along with underfloor and grout and other assorted...
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1 comment
philMcCrackin
#1331086

Did ya'll hear about lowes new business model ? well what little customer service they do have is now getting farmed out to a call center so you can't complain to a store manager .

not only that but they are taking all the local contractor jobs floors , heating and air ,door installs and giving the installs to a company out of state !

that will be great service . on top of that all the deliveries will also be farmed out leaving no one accountable for damages to the product or home .

Review
#949515 Review #949515 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Poor attitude of employees
  • Customer no service
  • Manager attitude
Reason of review
the entire process
Preferred solution
Let the company propose a solution
Tags
  • Management Issues

Lowes - Installation Review from Havelock, North Carolina

The latest, bought carpet for bedroom. Paid to have old carpet and padding removed. Waited 3 weeks and at 3:00pm the installer cancelled. Called installer office and was told they were booked up for the next day. Made no attempt to do my job that has been paid for for 3 weeks. The earliest they can do the job is the end of next week. I will be as uprised if they show up. Also they put that th e installer was removing the furniture. I did not want to pay for this but none the less they charged me for it anyway. Two years ago I bought a refrigerator from Lowes. I got delivered damaged, the side was dented in. It took another ten days to get the replacement. I highly reccomend to not make big purchases from this company. The lumber is expensive and poor quality. As most of this companies products are over priced.
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Review
#784002 Review #784002 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
1.0
Details
Kitchen Remodel was a total disaster. The Install took over 3 months to complete because project coordinator was so rude and did not care if installation was done or not. I called management and spoke to everyone it seems at Lowes and they all have the same attitude...
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1 comment
Anonymous
#1106287

I am going through the same thing with Lowes in Framingham mass. Been six months, a total disaster and not done yet.

Review
#783659 Review #783659 is a subjective opinion of poster.
Service
Lowes Installation
Pros
  • Products offered
Reason of review
Poor customer service
They hire subcontractors who do not call to let you know when they will be scheduling your installation. It took multiple calls to my "project manager" to even get it scheduled (over a 2 week period) When it was finally installed they left the white tags at the bottom...
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1 comment
Anonymous
#1627681

Lowes sold my fence install to a third party contractor that, did a *** job!! They never corrected the error of 1.

Lowes- employee -missed measured. The asst. mgr. at 0740 she said she knew and nothing was done to correct 2 6ft post/Suppose to ne 8ft.

and a panel suppose to be 6ft height by 8foot. Never corrected. Nancy from 0740 came over to my condo with a worker saw their was a problem said it was a quick fix. Didnt hear from Nancy for 2 weeks.

I called Nancy back at the store In Saint Petersburg fla store 0740 and she said because, I called corperate her hands are tied. I was not getting taken care at store level. I went step by step by step not wanting to go over anyones head . Nothing...

store asst. said at the time your calling again as if iam a problem???? No one fixed the problem to begin with. No one re-ordered the right 2 posts and panel to make it right......theis is past a year now....been a problem from day one.

I even wrote the ceo nothing. The better business bureau from Carolina says oh Lowes considers the case closed??? What????YOU NEVER TOOK CARE OF ME OR CORRECTED MY FENCE FROM DAY ONE.

YOU SOLD MY JOB TO A THRID PARTY DUE TO IT BEING BUSY FROM"...HURRICANE IRMA??? Lowes needs to stand by their customers and if they make a mistake fix it!!!

Review
#752813 Review #752813 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Customer service received
  • Workers in rush do not take pride in work
  • Dealing with staff
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Price reduction
Tags
  • Fence Install
  • Customer Care Not Helpful

Lowes in Southport, North Carolina - Poor customer service

I ordered a microwave with installation. We picked up the unit at the store but when the installer came he said he was sent to "detail" the unit but didn't quite understand why that needed to be done. Nonetheless he refused to install the unit since the store had incorrectly omitted that we needed installation. After this was resolved after another visit to the store we have been receiving nearly daily phone calls asking whether the unit had been installed. Each caller said that no one had indicated that someone had called previously & that they would make a note. None do date have.
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Review
#735896 Review #735896 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Order processing issue
Magnets fell out of my kobalt torpedo level while installing a tv wall mount. The employee in the tool department said it was no loner stocked but they could just swap it for another brand but the manager had to do it. Well I was told by the manager it was no loner...
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1 comment
Anonymous
#1372370

After two years I tried to replace my not running Kobalt lawnmower that has 5 five years Not so Hassle free Warranty. Finally, after a while of them checking to see if they could swap it for another one and not finding my receipt and could not find it under my credit card transaction in their system (I had my Receipt and credit card) It took a while and I had other appointments so I had to leave and go back later they said they would swap it.

But after all the trouble and time it took or Hassle, I decided to just return as it says you can in the warranty. After a while of checking they told me I can’t return it on a weekend because they could not get authorization from? Kobalt lawnmower manufacturer I think.

Driving around today running errands with a lawn mower rolling around and hoping when I go to my next stop nobody takes it.

Just more Hassle.

Hemet CA. store.

Review
#667836 Review #667836 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Bad quality

Lowes in Raleigh, North Carolina - Kitchen sink disposal installation error in kitchen remodeling project

5.0
Details
Plumbers claimed that disposal could only be installed under small sink which is not the sink we use for the preparation of food nor for clean-up. It would have been a more difficult installation under the larger sink, but we were not advised as to the feasibility of this. As it has turned out another plumber has advised us that there was also a code violation in your installation. I have contacted your "troubleshooters" who have all promised to help, but as of this date (4 months later), they continue to give me the run-around. I have been promised your attention to this matter, but it ends there, and each person I have dealt with leave me with the excuse that they will be "out of the office" for extended periods of time. We used Lowe's for our kitchen remodel, never realizing that our faith in your store was totally misplaced. Where do I turn from here?
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Review
#632664 Review #632664 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
Loss
$275
Preferred solution
Deliver product or service ordered
Purchased some carpet for a rental home I own which was scheduled for install between 9-11AM on 7/07/14. At about 935AM I was informed by Lowes the installer had a family health emergency. No problem, I called my tenant who was miffed because she had scheduled her...
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Review
#512960 Review #512960 is a subjective opinion of poster.
Service
Lowes Installation
Tags
  • Lowes pro-installers

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes in Raleigh, North Carolina - Incompetent & Dishonest

These guys are terrible. First problem. I tried to add installation after I ordered a dishwasher. They told me they had to cancel the order to add the installation and reorder it, which I thought was ridiculous but whatever, and they would call me back when it was done. Never got a call back and called them to find out what was going on. Find out they cancelled it and never reordered it. As a result they no longer had inventory. So I find they have it in a nearby store and tell them I will order from there. The guy proceeds to tell me that they can get it shipped from the other store overnight and says there is no benefit of ordering it from them. I'm told i will get a call within 48 hours for installation. Second problem. I get no call back within 48 hrs for installation. I call and I am told I have to come in person to sign a contract for installation in order to setup a time. This is ridiculous. No one mentioned anything about this at all and to have to come into the store and sign something is absurd. I call lowes 1-800 and they talk to the store and find out I don't have to sign it at the store and can do it when they come for installation. Third problem. I found out they never got the dishwasher they said they would get overnighted to their store and that was 3 days ago. The dishwasher would not get there until the following week. Apparently I find out that it takes at least a few days in the best case scenario for them to transfer an item between stores. So apparently the guy just wanted to make a sale and was full of it. Avoid these people if you can.
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Review
#509266 Review #509266 is a subjective opinion of poster.
Service
Lowes Installation