State: North Carolina Product: Lowes Manager Clear all filters (12 of 292 reviews match)
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Lowes - Manager Review

New manager. Olga Harasses customers for their reviews. She gets a big fat bonus. I find it bogus and disgusting. She takes employee phones to make reviews and they can't say anything. She is just not someone I want to work for.
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Review
#1464523 Review #1464523 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Work Experience or Job Application
1.0
Details
I waited on a delivery for 1 month. The day of the delivery i called at 3pm they could not tell me it was going to ne delivered. It was not delivered. They did call to tell me they sold the shingles i bought to someone else. The manager Mark is awful, he is so...
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Review
#1273297 Review #1273297 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
1.0
Details
9/24/2017 Monroe NC store # 0680- Returning a $3.99 toilet fitting that did not work. I actually tried to put on toilet therefore there was some dirt on the end Linda Jenkins front desk refused to process the return. I had several other items but she would not refund -...
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5 comments
Anonymous
#1378605

convenient you left out if you had receipt ...

the mgr just refunded you to get the problem over with & you out of the store

"caddy attitude"

is that when people who own cadillacs get an attitude

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Review
#1105691 Review #1105691 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Front desk return
  • Customer service at front desk
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes custome service stinks

I bought some plastic totes on sale online but ordered them for store pick. I went in to the store and the lady at the front desk was not the friendliest employee but seeing its the month of December I just thought maybe they have been very busy. She called someone up to bring my totes to the front for pickup, the lady came with a cart full ( I got 24 of them ) she acted as if it was a nuisance for her to help. She said nothing when she walked up except abruptly "did you sign the form" I had no clue what she was talking about but asked, and she told me I needed to sign a paper before taking the items. At that moment I decided to contact someone about her unfriendly behavior, I wanted to ask if there was someone who could help me get the totes in my truck but I didn't dare ask for anything after having to deal with her. Before leaving I asked the other girl behind the counter what her name was and her title. I did see her badge said Robin but I wanted to be sure. I was told her name was Robin and she was the manager of that department. It is no wonder that Lowes has several rude employees if that is how they see a manager act. It really is a shame, I so enjoy shopping at Lowes. You have so much great stuff at decent prices but for this very reason I have started going to Home depo. I have to tell you, they really have great customer service, as soon as you walk in the door there is someone to say hi and they act as if they really appreciate having you there. It is amazing the difference in customer service. Their prices are a bit higher then Lowes but overall I would rather go there if I am treated better and spend a little more money. This is not the first time I have experienced this at Lowes and I bet it wont be the last unless corporate office makes big changes in the way they train their employees and require managers to make sure it happens. I don't know how Home depo does it but they make it work. I in no way write this to get anyone fired but in hopes to bring it to some ones attention how customers are made to feel while buying from Lowes. I work with a very large group that employees 3000 people, customer service is top priority and it is stressed on a daily basis on how we need to treat customers so I expect that if the company I work for can do it then any one else can. please I beg Lowes, do something about this so I can continue to shop there. this was the Lowes Home Improvement 354 S College Road Wilmington NC
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Review
#964863 Review #964863 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I think Lowe's employees are treated poorly unless u kiss *** or u are a favorite they treat them like dirt! I think it should be investigated and have people see how they are treated! It is a shame that they work so hard and treated so bad!!! This an issue I saw a...
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4 comments
Anonymous
#1165088

That happens at every Lowes I work at one and we are treated like ***!!! I was told today by my boss on the sales for not hello how are you but do you like working here cause you get on my nerves and are lazy and I wish you would quit !!! I love my job, and have always took pride in my work !!!

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Review
#799353 Review #799353 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • How the treat thier employees
  • Unprofessional managers and contracors
Reason of review
How the employees are treated!
1.0
Details
Because you just want to do the right thing then the manager of appliances at Lowes Sylva makes me realized and confirm why this world is so mess up and lack of honesty...
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1 comment
Anonymous
#1060732

Your post is a mess and has no honesty. What on earth are you talking about anyway?

Review
#731115 Review #731115 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
1.2
Details
I bought a Master Forge Item# 0131699 Model# BB02218A a year ago and now I cannot get the Charcoal Pan (Part# BB02218A-Q) from Lowes or Master Forge. I have 3 incident numbers (which is ridiculous) for the same complaint (1189211, 1215955, and 1-4666765295). The last...
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4 comments
Anonymous
#1545640

You can find this on E bay and with a little modification this will work 21"L X 13.5"W - This is an O.E.M. authorized part - Fits with various Char-Broil Brand models - OEM Part # C404-1100-W1 - This is a replacement part - Part Number C404-1100-W1 - This is an O.E.M. part

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Review
#696176 Review #696176 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Product quality
  • Getting the run-around
  • Problem solving skills
Reason of review
Poor product and customer service
Loss
$200
Preferred solution
Either a full refund, a new grill, or something else that lets me grill again.
Tags
  • charcoal
  • Grills
  • Poor Products
  • Bb02218a
1.0
Details
Long term Lowe's customer. I have a broken left wrist in a cast. Today I shopped at the Lowe's in Raleigh at 4831 Grove Barton Road.I needed a specific sized microwave today for entertaining this afternoon. An associated named Dwight was very helpful, he measured the...
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1 comment
Anonymous
#891080

What did you expect them to do once you got home? If it were such a problem why didn't you ask to talk to the store manager while you were there?

If you had, I expect she may have loaded it for you. To make your shopping trips quicker in the future, take who ever is going to unload your car when you get home to the store with you so they can help you load your car as well.

Review
#550692 Review #550692 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Management lack of concern
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Kinston, North Carolina - Sorry *** service

I special ordered a door I was told it would take 21days that was fine I finally get my call 23 days later I go to pick up door at customer service Debra was nice as she called a code 50thats for someone to fetch the door fro m it's special bin I wait 30mins and watch the manager and several others talk while the one guy actually working with someone had to go get it Willie nice guy brought me the door I sighed the dam papers so I could take out my door as I was leaving I'm approached from a unidentified employee to stop me and tell me I can't just walk out with my special ordered door with my receipt and my name on the dam door then the employee pulls out his little coat and says he's got to call someone and I told him I had already been through all this he was persistent to be a *** and then the manager comes up and of course no dam help either so I told the to take the 464 dollar special ordered door and give me my money and I begin to show my *** they just give me my receipt and tell me I could go how ***
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2 comments
Anonymous
#647611

It is Lowe's policy to ensure that all items been accounted/signed for before leaving the store. Often customers go wandering while their order is being brought to the front, and when it is chaotic, anyone could walk off with your order. I am sure that would of been worse than being asked for proof of purchase, yes? Then someone could of walked out, and you'd of been mad that no one visually verified that he had a receipt, and a correct one for that particular item. Can't win either way it seems.

Since you used the term unidentified, I am going to take an educated guess that it was the store's Loss Prevention. Employee's have every right to request a receipt. Unless they were standing there watching you sign, they would not know.

As far as the 30 minute wait - you would understand if the saw the receiving areas. There are shelves to the ceiling, and often times if they are high up, there are items on the floor that need to be moved with a pallet jack. It's not like we sit there fooling around in the back so you can wait longer.

Patience is a virtue.

Anonymous
#633929

It's a vest, not a coat

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Review
#398650 Review #398650 is a subjective opinion of poster.
Service
Lowes Manager

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
My dad and I went to lowes today,about 3:30. We wanted to buy 4 pallets of OSB"plywood"....Well the store manager said that we cld not,but more then 2 pallets....Well my dad went ahead and bought 2 stacks of OSB..... ABOUT 5:30 WE went bck and i wanted to get 2 stacks...
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7 comments
Anonymous
#1566809

This is the policy everywhere. Get with the times

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Review
#184108 Review #184108 is a subjective opinion of poster.
Service
Lowes Manager