State: North Carolina Product: Lowes Refrigerator Installation Clear all filters (1 of 4 reviews match)
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Lowes Appliances

I recently bought a new refrigerator at Lowes and they promised to deliver it within a week . They initially told me it would be delivered from 1-3 which didnt happen ... As soon as they got here the delivery guys did not install the refrigerator and since they had promised to deliver it from 1-3 and were late I was not at home, I was at work. A $1600+ refrigerator that doesnt work is useless. I called the service department and told them what happened and they told me that I would get a call back from them in 24 hours. That was their final response after being on hold all morning and part of the afternoon. from 9-3. I never received a call from them and I finally had to reach out to them again and they finally scheduled me to get service. In less than 24 hours I got a call saying that they had to cancel my service appointment because they technician had a bad back and couldnt come out to see me.... (like if he was the only technician that was employed) I rescheduled and they told me that they have to get it approved through the company to see if that was going to work for them.. i thought this was about getting someone out here to make sure the customer is satisfied with our appliance.. apparently not... They also told me that I had to pay for any repairs that had to be done on this refrigerator even though when I received it, it wasnt working ( ***).....long story short.... I have a month to return this refrigerator and by the looks of it the are going to keep stalling the service until i no longer have the 30 day money back guarantee... *** LOWES
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1 comment
Anonymous
#1177871

I never understood why people order and pay for things, and then on delivery day want to act like they have plans that will save human kind and ***...come on..take a whole day off and figure stuff out if it's that important

Review
#866747 Review #866747 is a subjective opinion of poster.
Service
Lowes Refrigerator Installation
Reason of review
All Of the Above!!!!
Loss
$1600
Preferred solution
Deliver product or service ordered
Tags
  • South Tryon

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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