State: North Carolina City: Mooresville Clear all filters (14 of 4784 reviews match)
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1.5
Details
The Lowes in Mooresville NC is a joke. How can a store located in the very same town as the corporate location be so terrible. Store staff doesn't care. Stock is never out. Choices are very slim to none. For a home owner that wabts to spend thousands of dollars with a...
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Review
#1339157 Review #1339157 is a subjective opinion of poster.
Reason of review
Poor customer service
This is the second time I was screwed by Lowes. I ordered a storm door it took two month to get it installed, Now I ordered a fence I was told it would be installed Tuesday the 19th the material was delivered on Monday the person that delivered the material was so nice...
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1 comment
Anonymous
#1371223

There are NO Lowe's employees that install ANYTHING! Don't get pissed at Lowe's for the actions of a third party installer YOU agreed to hire through Lowe's.

Review
#1103096 Review #1103096 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
1.0
Details
1st,placed order on line for an item that was on sale.Next got email saying I would get a call in 24 hours to schedule delivery.Three days later NO call!When called customer service, said it was a special order (which I wasn't told, and that it would be 2wks to...
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1 comment
Anonymous
#1320674

so maybe they had 15 other people waiting for refrigerators. How long were they supposed to wait for theirs if the delivery people had to wait for you?

Review
#1039212 Review #1039212 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1600
Preferred solution
Full refund
3.7
Details
Purchased carpeting for entire 2nd floor in my home. Lowes installed In August 2013. In January 2015, I noticed carpet was bunching in hallway and one bedroom. Called Lowes and they refused to fix because warranty was only good for year. After several calls and...
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8 comments
Anonymous
#1299250

So tired of whiners like you. It came with a year warranty. You knew it.

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Review
#1016935 Review #1016935 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Shoddy Workmanship
  • Dismissive To Customers
Can you EVER find someobe to help you in the store???? I even go up to the Service Counter and they psge and page yet no one shows up. Some employees even avoid eye contact entirely so as not to be asked anything. POOR custoner service. I HATE having to go to Lowe's...
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2 comments
Anonymous
#1233038

It's a do it yourself warehouse if you don't know how to do or find something,you don't need to be in that store.

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Review
#936905 Review #936905 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Customer Care Review

Went in to purchase wire at lowes on martin luther in houma la. Called for service in electrical dept. 15 minutes later a black lady came she couldn.t help because,wire was on top shelf half hour kater someone showed up with fork lift then they couldn.t figure out how to get the roll on the rotisserrie to uncoil wire finally a white dude showed up an did it for them took an hour an a half
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Review
#889611 Review #889611 is a subjective opinion of poster.
Reason of review
Poor customer service
I think Lowe's employees are treated poorly unless u kiss *** or u are a favorite they treat them like dirt! I think it should be investigated and have people see how they are treated! It is a shame that they work so hard and treated so bad!!! This an issue I saw a...
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4 comments
Anonymous
#1165088

That happens at every Lowes I work at one and we are treated like ***!!! I was told today by my boss on the sales for not hello how are you but do you like working here cause you get on my nerves and are lazy and I wish you would quit !!! I love my job, and have always took pride in my work !!!

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Review
#799353 Review #799353 is a subjective opinion of poster.
Cons
  • How the treat thier employees
  • Unprofessional managers and contracors
Reason of review
How the employees are treated!

Lowes - Countertop Review from Mooresville, North Carolina

My husband I were looking for a new countertop for our bathroom sink. We waited for 30 minutes for someone in the department to come and help us. We finally got frustrated and got someone from another department to come and help us. Once we told them what we were looking for, they said that they could not help us.
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2 comments
Anonymous
#1052130

Lowe's customer service associates CSA (sales floor people) are expected by management to help out in every department in the store. However we are not cross trained in other areas, nor are we even trained in our "assigned" area of the store.

A 30 minute wait for help, especially on a special order like a counter top (bathroom vanity top or kitchen counter), sounds very common if it's not too busy.

At peak hours with one associate, covering another department while that associate is at a meal, and with phone calls coming in from cashiers and outside customers, and with Need Help? buttons sounding several aisles or more away, the wait is much longer.

Long story short, there are associates that care and want to help every customer with their purchase, however Lowe's is not making that easy.

It's a very frustrating and discouraging place to work a full-time job.

Anonymous
#1037090

Why would you expect someone in another department to know how to order countertop? Do you go to the produce department in the grocery store and look for someone working there to wrap meat at the meat counter for you?

You would be foolish to order countertop from an employee that didn't know anything about ordering countertop. Ordering countertops can be a time consuming process and you may have to wait for your turn to come up...just be patient.

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Review
#702911 Review #702911 is a subjective opinion of poster.
Reason of review
Poor customer service
I have applied for 5 different Specialist positions in the past 4 months ( 3- Millwork , 2 - Pro Services) all of which I am fully qualified for due to my construction backround. I have had a grand total of 2 interviews.One of the millwork interviews was in my own...
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3 comments
Anonymous
#1050179

ditto 100%. I have 25 years experience in home remodeling and have been passed over numerous times.

Always for someone in the "cligue" to get the job over me. Been going on for three years.

The first was the best. A part time loader and myself were going for a lumber position. Now we both started on the same day.

I had my experience in home remodeling. His was in horse training. Who do you think they hired?

Because he "interviewed better" .

That is the excuse they use when not selecting proper choice. Tell the customers that when they need to know how to fix their leaky roof or loose handrail.

Lowes is a joke

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Review
#694618 Review #694618 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
1.0
Details
Horrible horrible service. I was looking for help with cabinets and no,one was here to help me. And 5 employees walked past me and,didn't ask me if I needed help.
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1 comment
mstevenson918
#962455

We had the same thing happen to us at their Ocala, Florida store while shopping for an entire home remodel. They must do ZERO customer service training.

At this point I would suggest to their corporate office to fire ALL of them and go strictly automated and a true diy store. Drop their prices since their payroll will be so low. THAT really is the only way I see them surviving another 20 years. I have NEVER Iin my life seen an entire group of lazy, laxidasicle people.

They could not have found more non customer service oriented people than if they went to a morgue!

Review
#612128 Review #612128 is a subjective opinion of poster.
Reason of review
Poor customer service