State: North Carolina City: New Bern Product: Lowes Advertisement Clear all filters (1 of 8 reviews match)
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Bought a lawn mower from Lowes that developed into a headache

We purchased a riding lawnmover in the store and the advertisement said next day delivery. When we finished the transaction (this was on a Saturday) we were told that the earliest delivery date would be Thursday, well that didn't work for us so we had to schedule another day 14 days out because of our work schedule. The delivery men called on the day of delivery and stated that it would be 4 hours later than the agreed upon time and if we wanted we could reschedule. We said no, we want it delivered today. When the lawnmover arrived the men could not even get it off the truck because the battery was dead, so they stated we can take it back if you like and you can reschedule to have it re-delivered. They also went on to tell us that they were delivery drivers from another Lowe's store due to all the New Bern delivery drivers calling out of work. So we called the manager at the New Bern Lowes store and informed her of what happened and she matter-of-dactyl said, well you can bring the battery back and we will recharge it for you. Not I'm sorry for the inconvenience or anything. We finally got the battery charged and got to cut our grass three weeks later. I so very dislike Lowes not just for this incident but for others.
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1 comment
John N
#762048

Sounds like you are complaining just for the sake of complaining. Lowe's fixed the problem and seems to have tried their best to get the machine to you, etc.

Also, not sure why you feel the need to someone to say "sorry for the inconvenience" or similar.

People tend to apologize for every little thing, even when it is something beyond their control. I hope you bought a John Deere---otherwise, you will probably be sorry, anyway.

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