State: North Carolina City: Raleigh Clear all filters (9 of 4791 reviews match)
filters
State:
City:
Product:
Show
Lowes location: S. Durham Lowe's 4402 Fayetteville Rd Durham, NC 27713, Store #2778 In 2014 Lowes replaced the shingles on my roof. I immediately had problems with the install. 1. They were supposed to remove an old exhaust pipe on the side of the house. It is still...
View full review
Review
#933279 Review #933279 is a subjective opinion of poster.
Cons
  • Costumer services
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered
I went to paid my bill at Lowe's. My account with Lowe's was closed due to (2) late payments. I understand that's there policy, however last month I forget my statement so I couldn't pay my bill. This is what I don't understand my account was closed, but once I try...
View full review
1 comment
Anonymous
#1087155

Pay your bill on time then, loser. You don't even need your statement.

***, you don't even need your card. Walk into any Lowe's store with a photo ID and you can make a payment at the service desk.

Review
#744395 Review #744395 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
I signed my business up for a commercial LAR account. I was told that I would get 5% off of all purchases and sometimes more depending on what promotions they have at the time. 3 days later I used this account to buy 80 dollars worth of stuff and everything went fine!...
View full review
Review
#679474 Review #679474 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Nothing. I have taken my business elsewhere.

Lowes in Raleigh, North Carolina - Kitchen sink disposal installation error in kitchen remodeling project

5.0
Details
Plumbers claimed that disposal could only be installed under small sink which is not the sink we use for the preparation of food nor for clean-up. It would have been a more difficult installation under the larger sink, but we were not advised as to the feasibility of this. As it has turned out another plumber has advised us that there was also a code violation in your installation. I have contacted your "troubleshooters" who have all promised to help, but as of this date (4 months later), they continue to give me the run-around. I have been promised your attention to this matter, but it ends there, and each person I have dealt with leave me with the excuse that they will be "out of the office" for extended periods of time. We used Lowe's for our kitchen remodel, never realizing that our faith in your store was totally misplaced. Where do I turn from here?
View full review
Review
#632664 Review #632664 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$275
Preferred solution
Deliver product or service ordered

Lowes in Raleigh, North Carolina - Incompetent & Dishonest

These guys are terrible. First problem. I tried to add installation after I ordered a dishwasher. They told me they had to cancel the order to add the installation and reorder it, which I thought was ridiculous but whatever, and they would call me back when it was done. Never got a call back and called them to find out what was going on. Find out they cancelled it and never reordered it. As a result they no longer had inventory. So I find they have it in a nearby store and tell them I will order from there. The guy proceeds to tell me that they can get it shipped from the other store overnight and says there is no benefit of ordering it from them. I'm told i will get a call within 48 hours for installation. Second problem. I get no call back within 48 hrs for installation. I call and I am told I have to come in person to sign a contract for installation in order to setup a time. This is ridiculous. No one mentioned anything about this at all and to have to come into the store and sign something is absurd. I call lowes 1-800 and they talk to the store and find out I don't have to sign it at the store and can do it when they come for installation. Third problem. I found out they never got the dishwasher they said they would get overnighted to their store and that was 3 days ago. The dishwasher would not get there until the following week. Apparently I find out that it takes at least a few days in the best case scenario for them to transfer an item between stores. So apparently the guy just wanted to make a sale and was full of it. Avoid these people if you can.
View full review
Review
#509266 Review #509266 is a subjective opinion of poster.
Purchased $5,000+ worth of Mohawk Cheyenne carpet from Lowes in Cary, NC. Watsons Flooring did the install for them - did poor job - bad seams and damage to walls/baseboard. Also turns out carpet contained factory defect - a large line running entire length of roll. So...
View full review
Review
#330346 Review #330346 is a subjective opinion of poster.
Today I went to Lowes to get some moving supplies and paint samples. We are finally moving into a home and I can't wait to do lots of DIY projects! I am 26, a woman, and I have blonde hair. I came alone and wandered around for like 30 minutes, not once did anyone ...
View full review
6 comments
Anonymous
#1061257

You sound like a psychopath and a ***. You can't just go around to a store using their phones and going behind computer terminals because you want to.

I get that you think you are the most important person on the planet and everyone should drop what they are doing to help you, but you are not. Sorry, but people were before you and they have priority when they need their law mower loaded.

The redhead was probably in the middle of helping somebody else and didn't need some self important *** bothering them at the expense of somebody else. People managed to circumnavigate the globe using the position of the sun, go use your head next time instead of wandering around like a child crying for help.

View more comments
Review
#322260 Review #322260 is a subjective opinion of poster.
In Aug 07 I purchased a Whirlpool Washer from Lowe's with a $159 Extended Proctection Plan. The paint is peeling off. The Lowe's service technician and a customer representative from Lowe's Service Advantage both said it was misapplication by the...
View full review
9 comments
Anonymous
#228441

I swear these customers think they know everything. They just want to get a cheap repair for something they failed to maintain.

As a corporate representative I have seen my share of these false claims.

All they do is waste our time. Sometimes I wish customers would just shut up and be happy that we sold them a decent product.

View more comments
Review
#192128 Review #192128 is a subjective opinion of poster.

Lowes broke my foot

I went into Lowes in LUMBERTON, NC on Jan. 10th. to buy a fan. While my wife was looking at them, I went to look at some lumber for a table. I noticed that the yellow belts were on the floor at both ends of the isle, (where they had been working and had the isle blocked off earlier) I put my hand on the eyelevel shelf for balance to look at a table top below. A giant pressed board 3 feet wide and 6 feet long crashed down on my right foot and broke it completely across. I told the manager and he filed a claim. Today, May 27th they called and offered me 350.00. That won't even pay for the shoes I have tried to wear. My foot will never be the same width again. I went through 3 months of pure ***, and it still hurts today. If you love shopping at Lowes, then by all means do it. But if they hurt you... YOU ARE SCREWED.
View full review
8 comments
Anonymous
#148633

You should be glad that they even gave you $350 when they clearly had the area marked off.

Anonymous
#148632

I think it was his wife that beat him up and broke his foot, and he is too ashamed to admit it.

Anonymous
#148589

Yellow tape should have been a sign to beware. Lowes should make you pay for the damage you caused as well as there pain an suffering for having to listen to an *** cry...

Anonymous
#148156

Was talking about the *** who smashed his foot, not the person who wrote the comment :upset

Anonymous
#148155

go screw yourself you *** ***

Anonymous
#148148

You knocked a board off the shelf and broke your own foot. Now all you see is $$$ signs in your eyes as you run off to see a blood sucking lawyer. It's folks like you that raise prices for the honest folks in the world.

rippedoffhulagirl
#147867

No...dont accept the lousy 350 dollars, get an injury lawyer and don't for get to get compensated for pain and suffering too. Having a broken foot is nothing easy to get rid of and difficult to heal.

Anonymous
#147685

You are the *** that caused yourself a broken foot. Everything that happened to you was 110% your fault. Good luck trying to sue them!

View more comments (7)
Review
#183654 Review #183654 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions