State: North Carolina City: Salisbury Clear all filters (5 of 4784 reviews match)
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Lowes Customer Care Review from Salisbury, North Carolina

2.9
Details
I would never recommend Lowes for any home improvement projects. I had my countertops and siding done and the subcontractors were unprofessional. The plumbing company came to my home at 7pm. There should have a walk through after the siding company completed the work and I never heard from them. I called Lowes along with the subcontracting company to have them to add a part of the siding that is missing and did not receive a call back.
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Review
#840477 Review #840477 is a subjective opinion of poster.
Reason of review
Poor customer service
2.6
Details
I recently received a under ground fence for my three dogs since we were moving and had to way to contain our dogs. After talking to many people that said the fences didn't work that great i decided to take it back and just exchange for a 10 x 10 kennel. When i took...
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5 comments
Anonymous
#1149727

Most stores have policies like this especially with high priced items. Why throw a temper tantrum, it won't get you anywhere. Not only that people find it funny when an adult throws a temper tantrum like some four year old when they don't get what they want.

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Review
#831745 Review #831745 is a subjective opinion of poster.
Cons
  • Help from employees
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Lowes in Salisbury, North Carolina - Never call to tell you special orders are in.

2.9
Details
I have been building a house and using Lowe's of Salisbury NC as my supply store. I have special ordered 3 times during this process and told by them that i would receive a phone call when it comes in. The last item i ordered was custom blinds. The lady told me if i haven't heard from Lowe's in 14 days to call the store. After 14 days i went to the store to be told it was going to be another week? I went in Saturday and asked a lady to look up my order and see if it had changed again She looked it up and told me it was in. After getting the packages home i found a label from receiving saying the blinds had been there for 8 days while the store kept telling me different. I am done with this store and hope that anyone in the Salisbury area sees this review and goes to another store to do the ordering. The other two times i went in the store to find the stock on the shelves with no calls to tell me...This store has terrible reviews all over the internet and i wish i would have looked at them before all this started !!
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Review
#831737 Review #831737 is a subjective opinion of poster.
Product
Reason of review
Order processing issue

Lowes - Staff Review from Salisbury, North Carolina

Lowes Foods Viewmont, NC #245 I have been a loyal customer of Lowes Foods since their Grand Opening at this store. After the past several months I have decided to take my business elsewhere due to poor customer service at the service center. I've noticed many young kids put into customer service management postions within the last year. A young guy with serveral other young ones left in charge during very busy times in the mornings an days spend their time gathered behind the service desk, rather than helping cashiers who are not only running the registers but bagging themselves with no help while they stand gathered talking among themselves rather than helping. So much to te point that store managers themselves have to stop what they're doing an either get in a register or start bagging until these young folks realize it's time to come help. Not only that, when at the customer service desk hoping to get help with quesrions in a product needed, these kids in charge are extremely rude or act overly nice trying to be smart! This is unacceptable an so much unlike Lowes high standards. I have mentioned this to management many, many times yet nothing has even done. I have also discussed with friends I know that use to shop there an no longer do for the same reasons. I think it's sad such a fine store has lost customers for not taking actions an holding those accountable for the customer service provided by such young folks in a position far too serious for what they can handle.
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Review
#594092 Review #594092 is a subjective opinion of poster.
Reason of review
Poor customer service

Horrible Treatment Review

Just went in to Lowe's in Salisbury Nc was treated horrible all because I ask if I cloud plug in a fan on display. I didn't ask him to do it for me but only ask if he didn't mind if unplugged one already plugged in. Well it pissed him off he huff puff and rolled his eye and practically pushed me out of the way.
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Review
#528544 Review #528544 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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