Update by user Sep 05, 2018
Went in to pay bill, where do they find these surly people? If I hated my job, you can be certain I'd find another. I have not been contacted, I will pay this off and as long as there are still Home Depot's or True Value, I do not need to patronize an operation that cannot train employees common courtesy.
Original review posted by user Aug 06, 2018
Don't take my word for it, go there and stand at customer service and WAIT for one of these people to even acknowledge your existence...or even make EYE CONTACT. I stood 5 feet from a 'CUSTOMER SERVICE REP' who stood at the register in front of her for more than 5 minutes, not waiting on anyone, looking down at her PHONE, not even looking up to see I was waiting to PAY MY CC BILL.
She finally, without even looking at me, turned to another loitering 'employee' who was doing nothing at returns and asked her to 'take care of this guy'-RUDE, NON-PROFESSIONAL, AND DOWN-RIGHT IGNORANT.
I will pay off my balance at Lowes and will patronize the HOME DEPOT that is 1/2 mile away instead-this is a COMMON OCCURANCE at this location, frequent enough that it is not just a fluke. Lowes Corporate, PAY ATTENTION, my neighbors all seem to concur with my observations.
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
Lowes Cons: Ignorant employees.