Lowes Reviews in Ohio, USA
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Lowes refuse to honor their claims
I was on the market for a new washing machine. lowes' sale rep convinced me on one of the GE model for $599, guaranteed to be the lowest price on the market, and offering me 10% off if i applied a lowe's credit card. After I bring back with Home depot advertised model(the same model) for $ 100 less, lowe's sale rep told me that he can match the price only, and 10% off with credit card application wont be available. The funny thing is that they even had this AD stating that 10% off to beat any other local store price on the same model. Lowes's sale rep refuse to honor it at all.
Miserable people! | Lowes review from Columbus, Ohio
My local Lowes store #2852 is a joke! They have the worst managers who seem to be in excrutiating pain when asked to do something and seem to be miserable! Either Lowe's should fire these people or pay them more to buck up! I'm not "pissed" because there is a funny cashier kid who always seems to help me out and crack a joke. Also today I saw a guy in there with a parrot on his shoulder! Isn't that against some health codes? Fire the managers and get some more respectable people in there who care about the customers and know how to smile!
Window Installations - Logan WV | Lowes review from Middleport, Ohio
My mother-in-law had Lowe's install 4 Pella windows. The windows are great. However, the installation looks TERRIBLE!!! There is no window ledge & some of the trim was cut short. Instead of recutting the trim strips and boards, they just caulked the gaps. The windows were purchased in Logan, WV. If you buy windows from Lowe's of Logan, WV, get your own installer. I am truly displeased with this Lowe's. The manager promised to follow-up with us and has still not gotten back to us. Before it is over, Lowe's will probably blame Pella. Again, do NOT let Lowe's install your windows.
Service at the checkout | Lowes review from Findlay, Ohio
I read the letter from the fella in Colorado concerning the "long lines" at the checkout. Is this the only place he shops? ( Considering the times we're in) help is shorthanded everywhere. there is always one person who isn't happy about the way things are run. i work at one of these store in another state.. our policy is to get people checked out as quick as we can. there are employees who b/c of policy cannot run the register. don't know the story concerning this particular store but don't judge all stores by yours...
Rebate at Loes no good | Lowes review from Fairborn, Ohio
After spending 1700.00 at Loes for a dishwasher and washer and dryer I was promised a 60.00 rebate The rebate arrived in the mail after a few weeks in the form of a Visa debit card from Metal bank... Try to activate the plastic card was an extreme example of frustation that took two hours on the phone and internet with no sucess. I took the card to the store and the customer service desk was not much help. I left the card on the desk and will not be their customer any more, I hope nobody else has this rip off experience..
Perfect Flame Junk Grill Less Than 2 Years Old | Lowes review from Cleveland, Ohio
My complaint is simply this! I purchased a Perfect Flame Grill from the New Philadelphia Ohio Lowes store less than 2 years ago $499.00 The grill had a 1 year warranty on it and a 10 year warranty on the stainless steel burners. In order to register the grill for warranty coverage I was to fill out the registration information on the warranty card and send it along with my receipt of purchase to the manufacturer. I did this! The following spring of 2007 I found 2 of the burners were cracked and rusted and were not safe to use I called Perfect Flame warranty dept. They pulled up my warranty registration and promptly sent me 2 new burners @ no charge! This spring 2008 I opened up the grill to check everything out and to my surprise I found all 5 burners rusted and cracked and not safe to use. Along with the burners being not good I also found the burner flash arrestors rusted and in very bad condition, The metal rail at the back of the grill that the burners are secured with bolts to rusted, Broken and were not capable of securing the burners down anymore. I also found the large metal tray that catches the grease and debri from falling down into the main cabinet of the grill is rusted and had fallen apart causing a major safety issue with a grease fire. This grill is kept under roof and is not exposed to the weather elements! I also purchased an expensive grill cover from Lowes to keep the grill looking nice for a long time. I have to ask you this? Is this what I should expect for my hard earned $500.00 to look like after less than 2 years? Hence I called Perfect Flame to have new burners sent to me under the warranty. Somehow Perfect Flame lost my information and without a receipt from Lowes I was told they will not honor my warranty.My original receipt was sent to Perfect Flame upon purchase of the unit! So I traveled to the New Philadelphia Lowes 6-17-2008 and spoke with Gary the evening manager and I was told Ken the Store Manager would be there in the morning and he would let him know that the Lowes Store would need to replace the grill and he would have Ken call me first thing in the morning to make arraingments to get this taken care of since I have over 100 people coming this weekend for a graduation party. 10:00 AM on 6-18-2008 I still had not heard from Ken the store manager so I made another trip to Lowes in New Philadelphia to talk to him in person. When I arrived Ken told me he new nothing about any of the things I was talking about and he had not talked to Gary. The customer service girl that was standing there picked up one of the rusted/broken burners I had left at the Lowes store the night before for Ken to look at along with a note from Gary and the customer service girl from the previous evening. Gary read the note and asked one of the girls in the grill department to call Perfect flame and try to get this resolved. She called perfect flame and gave them the model and serial number of the grill and they confirmed that the grill was manufactured in March of 2006 and the burners were still under warranty however they were going to charge me $25.00 for shipping and handling for the burners that were supposed to be under warranty and they also told the girl from Lowes that without the receipt (that they already have or had) they would only do this one time and the burners even though they have a 10 year warranty would not be replaced again! Even if they ship me the burners and I pay the $25.00 and Lowes of New Philadelphia reimburses me for the freight cost next year or the year after when a burner goes bad I can not get them replaced under warranty. Not to mention the additional parts I need to repair this grill to make it safe for operation again I am being told will take 3-4 weeks to ship and so I am without a grill for at least that long! Ken the Store manager refuses to replace the grill because he stated it is not his fault or lowes fault and I am under the rules and guidlines of the manufacturer. Yet the evening manger Gary tells me they should replace it. So in short I am not happy with a $500.00 grill that did not last any longer than a $50.00 grill or the way I have been treated by Ken and Lowes of the New Philadelphia store. I called Lowes customer care and reported my problem over the phone and was told they would have someone call me back right away I still have not recieved a call so I called back and they tell me it could take up to 24 hours to recieve a call back this upsets me also! Maybe this is nothing to a large corperation like Lowes however to me it is a big deal when I spend that amount of money expecting to get a quality product that will last a long time instead of purchasing a less expensive product all the well knowing it will only last a couple of years. I have 3 companys I operate that have spent well over $50,000.00 in the last 12 months with the New Philadelphia Lowes and I have to be honest with you if this is the way I am going to be treated you will not see another dime of my money or my companies money. I also want to point out that my good local customers who keep me in business recieve great treatment from my managers and any and all issues/problems are resolved in a positive manner! If any of my managers insulted the intelligence of one of my customers as I have been insulted by yours they would no longer be a part of our company! I hope this gets to the right department!
No good wood for fencing from Lowes
I had a contractor order fencing for a privacy fence from a Lowe's Store in Columbus Ohio. The fence was put up when the wood was purchased in Aug. 2006. The boards now have holes in the fence. I've called and tried to resolved this issue since June 7, 2008. The sent a person out and said the holes were created from the branches that was cut out of the wood. They tell me the inferior wood came from Georgia Pacific. They promised to send a Georgia Pacific rep out and that has not been done. I took pictures up to the store and talked to a Lowe's manager and still no resolve.
Lowes sold inferior wood
I purchased wood for a privacy fence in 2006. I notice this year the fence has started to produce holes. I've tried to resolve problem for three months with Lowes and the contractor that sold the wood to Lowes, Georgia Pacific. Lowes store manager at Columbus, Ohio store has continually lies saying they were going to send a Georgia Pacific rep out. I have $600 in wood installed and has holes in the fence. Not so private now. I will never buy wood at Lowes again. Lowes says holes are from were a branch was cut off. Yeah right!
Lowe's salesman lied to us!!! | Lowes review from Steubenville, Ohio
As a previously satisfied customer, I am extremely dissatisfied with our most recent purchase from our Steubenville, Ohio store. We had gone to Lowes in Steubenville to look at refrigerators. The only way we were going to buy one is if we could get it with no interest or payments for 12 months. In May 2009 we bought our house and came to this same Lowe's store. They offered us the 12 months 0 interest 0 payments for purchases over $299. We purchased about $3500.00 worth of appliances (A Gas Stove, Dishwasher, Refrigerator, Washer, Dryer, lawn mower and Outdoor Grill) and then paid it off with our 2009 tax return in February of 2010. Since we were looking for this exact same deal, we specifically asked the Lowe's associate if it was being offered. The same Lowes associate who sold us all of our appliances the previous year, told us that it was the same deal being offered at the time and any purchase we made, over $299.00, qualified for that program. With this great news, I made renovations to my kitchen to accommodate the new, much larger refrigerator. Much to our surprise, we got a bill the next month with a minimum payment of $48.00. There is nothing Lowes will do about it and now I have spent money and put my trust, in a Lowes salesperson, for nothing more than a small refrigerator, in a huge hole, in my kitchen. They picked up the refrigerator this week, on Wednesday April 27th. Its a good thing that we didn't get rid of the old one. I understand that you picked it up and refunded our Lowes card, but a lot of sweat, time and money went into this project just to be severely disappointed in the end. I regret to inform lowes that I will no longer be a customer. And I am also doing everything in my power to involve the media to expose how your salesmen work. Lie to get a sale. I have also put our story on Facebook, Myspace and Twitter to get the word out to our friends and family to let them know not to shop at Lowes. Our impact may be small, but any impact I can make is worth it. The first sale you will lose is the $3000.00 deck we planed on building this summer. Thank you for your time. Jeff and Helen DeMaria
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