State: Ohio Clear all filters (133 of 4784 reviews match)
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1.9
Details
My location is so incompetent. I can't believe the problems that I have had. I hired Lowes to install a storm door and there has been no communication and the store is calling me asking who their contractor is. I have no idea. I have called the store numerous times and...
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4 comments
Anonymous
#1519561

A few steps to consider contacting new CEO Marvin.Ellison@lowes.com. Contact Lowe’s Excutive Customer Care.

You can definitely use social media. We have been living in a hotel for 39 days now thanks to Lowe’s. Be sure to report to BBB.

When you get the name of the contractor makes sure he is licensed in your state and can show you proof of insurance before he starts the work. Good Luck!Follow our story twitter- @cropjester IG #weboughtawasher

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Review
#1303317 Review #1303317 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
3.4
Details

Update by user Jul 06, 2018

There bringing me a new lawn mower

Original review posted by user Jul 05, 2018

I just picked up my John Deere mower that I bought on June 29 2018 Got it Home had a flat tire and a dead battery. You would think paying $1600 for a riding mower the tire shouldn’t been flat and have a dead very pissed
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2 comments
Anonymous
#1516921

Lowe's does not assemble JD tractors. They aren't allowed to do so.

Instead an outside vendor comes in for assembly. So yes, they wouldn't have known.

Be content they're willing to come exchange. They normally won't do so if the items were originally picked up in store.

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Review
#1296368 Review #1296368 is a subjective opinion of poster.
Reason of review
Damaged or defective
Resolved
3.2
Details

Update by user Jun 17, 2018

The local Lowes store was able to deliver on the 16th, apparently as an extra delivery for that day.

Update by user Jun 17, 2018

A short update. After filing a complain through their customer service, the store called me and - magically - the decking material did fit on their box truck and they...

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Review
#1281461 Review #1281461 is a subjective opinion of poster.
Cons
  • How they have handled this situation
  • Delivery service did not show up when scheduled
Reason of review
Problem with delivery
Loss
$1200
Preferred solution
Price reduction
1.5
Details
Customer service is non existent! Lowes just takes your money and then your on your own. I want to thank Mia England Lowes liaison of confusion talking to a lamp post yields more understanding. Bathroom install week 1. Crew came in Tuesday cleared out old tub and doors...
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Review
#1262557 Review #1262557 is a subjective opinion of poster.
Reason of review
Order processing issue
4.1
Details
We went to buy more paint and the man was busy so a lady came to Help us she took the lid to our paint to look for the kind of paint she needed to mix I kept watching her she walked around the paint dept for 30 minutes for her to come back to the counter and tell us...
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1 comment
Anonymous
#1484730

What exactly are you complaining about? Are you upset that an employee from another department came to help you and took a little longer than someone that worked in the department would or that they were out of stock on the paint you needed?

I don't know that either is a valid complaint.

At least someone came to help rather than letting you stand there and wait. Stores also run out of items from time to time.

Review
#1260013 Review #1260013 is a subjective opinion of poster.
Reason of review
Poor customer service
3.5
Details
I purchased a In Store Lowes Card from an individual in desperate need of money. The cash redemption machine inside a Giant Eagle Grocery Store wasn't working. The man told me he was a single farther and had his daughters in tow. Told me the machine wasn't working and...
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8 comments
Anonymous
#1468710

i had the same thing happen to me. My son gave me a Lowes In Store credit/debit card.

My son returned merchandise without a receipt. lows said they would not give him cash but instead a Lowes In store credit/debit card. When i went to use it they asked for my drivers licence. Because my drivers licence number didn't match my sons i could not purchase my items.

I had to wait and go to the store with my son. I truly feel your pain and i to will no longer shop Lowes. Not everyone returning product without a receipt is a thief. I'm guessing less then !% of Lowes consumers are thief's.

And isn't this the job of loss prevention and in store security's job to catch the thief's.

They cashier made me feel extremely uncomfortable. I've taken my business back to the local Ace Hardware store and mom and pop stores where the owners know me.

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Review
#1239536 Review #1239536 is a subjective opinion of poster.
Pros
  • Location
  • Convenience
  • Selection
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
2.1
Details
Lowes - Siding installation
Lowes - Siding installation
Lowes - Siding installation
Lowes - Siding installation
Lowes - Siding installation
Lowes - Siding installation
Lowes - Siding installation
Lowes - Siding installation
Lowes - Siding installation
Lowes - Siding installation
Ordered siding through Lowe’s installation in June of 2016. Also ordered gutters and a deck to be installed. Deck was finally installed beginning of September 2016 because the installer for that was tired of waiting for the siding to get done. Mind you, we’ve been...
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2 comments
Anonymous
#1460340

Lowes has absolutely NO control over their subcontractors. I learned the hard way that you should NEVER pay for the complete job to include the labor before the job is done.

Hire a local company to do the work and then you only pay when the job is complete .At Lowes you pay for the whole job labor and all and then have no recourse if the subcontractor does not complete the job correctly.Your screwed unless the contractor comes back, as Lowes cannot make them do anything.NEVER have Lowes install anything ! !

! !

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Review
#1225330 Review #1225330 is a subjective opinion of poster.
Reason of review
Order processing issue
Purchase on Feb 13, of refrigerator not in stock in store, which is referred to as "special order" although it is clearly on their website. Given a delivery date of Feb. 28. Feb. 27th call informs me that delivery cannot be accomplished for two more weeks. I do not...
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4 comments
Anonymous
#1439831

Why don’t you go to a local mom and pop store. Most have same day delivery since they don’t contract out their delivery. I would never buy a delivery item from a big box store.

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Review
#1198954 Review #1198954 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Columbus, Ohio - Sunny, the worst staff member

1.3
Details
Yesterday, I attempted o return an auger I had purchased earlier that day and found it to be too large for my bathroom sink. I was yelled at repeatedly that it was against their store policy to return this item but there was no such policy. Corporate had to intervene to allow my return. This is the Georgesville Square store in Columbus, Ohio.
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Review
#1195644 Review #1195644 is a subjective opinion of poster.
Reason of review
Poor customer service
4.2
Details
Seems like every time we have a Lowe’s delivery they call and tell us their truck broke down! And to add insult on injury we have already waited the entire day! So the driver tells us we need to call the store right away and reschedule a new delivery date. So we call,...
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Review
#1187674 Review #1187674 is a subjective opinion of poster.
Pros
  • That they are close
Cons
  • Delivery service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution