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3.3
Details
I decided to go to Lowes for a garage door install. I thought going to a place like this would be fast quick and easy. I was promised a 15 day install date. I ordered and signed my contract in mid-October and was told 15 day completion. I as under a deadline to get...
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1 comment
Anonymous
#1430544

This is all because the door installer got paid half as much on this Lowe's job that he would have made if you had dealt with him directly. Only an idiot or a *** desperate door installer would agree with Lowe's to do installs for them and make half their normal profit.

Review
#1185497 Review #1185497 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.8
Details
1-8-17 went to order doors, waited forever found out installer quit. Waited some more, talked to manger said was looking for new installer. Finally hired one. Waited some more, first day he was to show up truck broke down. Waited some more. Second time showed up at...
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Review
#1177726 Review #1177726 is a subjective opinion of poster.
Cons
  • Any part of the complete lack of follow up or follow through
Reason of review
Poor customer service
Loss
$1700
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Fails Customer
1.0
Details
I purchased an expensive refrigerator cartridge from lowes recently and was unable to return it without a reciept. I paid cash for it and apparently they have no way of tracking it. The clerk said there was a block on my ID to return this type of item. She indicated...
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5 comments
Anonymous
#1410671

This is a common policy at many retail stores. You are the problem, not Lowes.

It isn't their fault you couldn't hang on to the receipt. Stores have to protect themselves from shoplifters who try to return the products they stole. People who actually pay for the products they are taking out of the store will have a receipt. A shoplifter never will.

The only way to protect themselves from the thieves is to limit returns on high price items and the quantity of no receipt returns a person can make.

They also do not return cash without a receipt, only store credit and usually for the lowest sale price an item sold for. In the future, hang onto your receipt, if in fact you got one, and avoid the problem of returning products without a receipt.

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Review
#1154999 Review #1154999 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Lowes - Mentor Ohio Lowe’s

3.0
Details
FYI: If you need any home improvement work done buyer be warned do not use Lowe’s they play nice until they get you signed up then you automatically go to back burner so they can start other projects they over book jobs and never finish any promptly. They make all kind of excuses and nickel and dime you to death never return calls saying they are to busy in meetings with other victims. PLEASE PASS THIS WARNING TO ALL YOU KNOW to save them THANKS
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Review
#1135213 Review #1135213 is a subjective opinion of poster.
Reason of review
Poor customer service
2.8
Details
I FIRST BOUGHT A NEW WASHER & DRYER ON SEPTEMBER 6TH THEN THE NEXT DAY I CHANGED WHAT I WANTED TO ANOTHER BRAND HIGHER IN PRICE, I WAS GIVEN A N DELIVER DATE, WHICH DID NOT HAPPEN THEN I WAS GIVEN ANOTHER DELIVER DATE WHICH THEY BROUGHT OUT TWO DIFFRENT COLORS, THE...
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1 comment
Anonymous
#1377900

Good grief, OP, must you shout in all caps?

Review
#1113644 Review #1113644 is a subjective opinion of poster.
Cons
  • Bad customer service and rude manager and installer
  • Wrong product delivered
Reason of review
Order processing issue
Loss
$2097
Preferred solution
Price reduction
1.0
Details
I had Lowe's quote LVT in one room (currently has carpet) and two bathrooms (both have linoleum). Lowe's contractor came out, took measurements, went through the scope of work, and provided us with a quote. SIX WEEKS later the product finally came in, the install was...
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Review
#1105413 Review #1105413 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
1.0
Details
Lowes - Kraft Maid kitchen cabinets are junk!
Lowes - Kraft Maid kitchen cabinets are junk!

Update by user Aug 23, 2017

I am still waiting for the company to finish ordering new doors and get them installed. The experience is wearisome, and the customer service reps are not at all sympathetic or helpful. March is when the project began and we are now nearly at the end of August.

Original review posted by user Aug 15, 2017

We...
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4 comments
Anonymous
#1649769

Sorry to hear others have had the same bad experience with Kraft Maid and Lowe’s. They never replaced the cabinets or repaired defects inbour grouted tile floor.

They stall and frustrate people until you just give up.

Poor customer service for sure. Hire a local tradesman with good reviews, best advice.

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Review
#1088096 Review #1088096 is a subjective opinion of poster.
Cons
  • Quality or cu
  • Customer service
Reason of review
Bad quality
Loss
$25000
Preferred solution
replace the defective cabinets with defect free cabinets
Tags
  • Poor quality establishment
5.0
Details
I've been employed with Lowe's since 1996. After 5 years I decided to try something else but didn't work out so after 5 mo. I had been rehired and have been with them since then. Now I feel like my job is at risk for (1) not being able to sell the Extra Protection...
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3 comments
Anonymous
#1358035

no, the issure I am referring to (7July) has not been resolved. I am still at the area where they, my managers, thought I'd do best at (their perception).

I've just decided to do my best at where they scheduled me after all main thing it is a job for me. I've learned the necessary job for the lumber and proservices area but am not able to use this knowledge as far as the contractors/workers is concerned. They have scheduled cashiers to work the area and it is a way for them to learn these contractors/workers don't have the patience for the people to take the time to learn.

Although I have a set time to go in and work and I do get the weekends off which doesn't mean that much to me. I am more than grateful for the time off don't get me wrong but have things personally that I need to take care of that I can't while I'm working everyday of the week....and weekends places are closed......thanks for being there.

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Review
#1070873 Review #1070873 is a subjective opinion of poster.
Reason of review
Emplyment related
1.8
Details
On June 11th around noon, we placed an order for 3 sheets of plywood and a shower stall. No email, phone call, text msg or notice whatsoever about when they would be delivering. At 10 am the next morning we get a voicemail that they had been to the delivery spot and...
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3 comments
Anonymous
#1341984

800 445 6937 lowes corporate

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Review
#1063076 Review #1063076 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.5
Details
Lowes floor installation disaster.
Lowes floor installation disaster.
Lowes floor installation disaster.
Lowes floor installation disaster.
Installed Feb. 2017. Kitchen and utility room. Ripped out, June 2017. Installation error caused water damage including black mold to baseboards and drywall. Situation: Purchased Geospring Water Heater from Lowes in 2012. Very satisfied. Similar to an AC unit, these...
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1 comment
AbidingChameleon354
#1680915

Never use the stores installers. Lowe’s and Home Depot Installers are usually not licensed.

So that makes them Jake legs.

We have gone behind and cleaned up their messes more than once. Their products are of a lesser quality.

Review
#1062580 Review #1062580 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution